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Why are we still waiting for replacement phone?

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  • 19-06-2015 1:24pm
    #1
    sug
    Registered Users Posts: 3 ✭


    Our cordless landline phone has been on the blink. Having been in touch with Eircom three times, my parents were told that as loyalty customers they were entitled to a "free" replacement. We offered to pick it up because we need it but they insisted on sending it out, promising it would take two to three working days. This all happened last Friday and the phone has still not arrived. How big is Dublin? It's a disaster.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sug wrote: »
    Our cordless landline phone has been on the blink. Having been in touch with Eircom three times, my parents were told that as loyalty customers they were entitled to a "free" replacement. We offered to pick it up because we need it but they insisted on sending it out, promising it would take two to three working days. This all happened last Friday and the phone has still not arrived. How big is Dublin? It's a disaster.
    Hi sug

    Please PM me your eircom account number and I'll follow up on this for you

    Cheers
    Al


  • Options
    #3
    sug
    Registered Users Posts: 3 ✭sug


    No word from Eircom or Alan yet. Should I be surprised?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sug wrote: »
    No word from Eircom or Alan yet. Should I be surprised?
    Hi sug

    I had requested clarification on this - I'm still awaiting an update but I'll push for more information and hopefully have something today

    Thanks
    Al


  • Options
    #5
    sug
    Registered Users Posts: 3 ✭sug


    Phone just arrived. Thank you, Alan.


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sug wrote: »
    Phone just arrived. Thank you, Alan.
    Great news sug

    Thank you for updating the thread :)

    Al


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