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eMobile bill

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  • 24-06-2015 3:09pm
    #1
    scon86
    Closed Accounts Posts: 83 ✭✭


    Hi,

    I contacted you're customer care team today in relation to a complex bill issue.

    While I was explaining the issue to the agent I could tell by his response he could not understand the issue. The call then drops out and I received no call back. This is not the first time I was cut off while trying to resolve an issue.

    If a customer is cut off when speaking to an agent should they get a call back?

    I can see the tag line on the next eMobile ad campaign "if we don't understand the problem we just hang up".

    Let's see which happens first, a call back from the agent or reply here.

    Regards


Comments

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    scon86 wrote: »
    Hi,

    I contacted you're customer care team today in relation to a complex bill issue.

    While I was explaining the issue to the agent I could tell by his response he could not understand the issue. The call then drops out and I received no call back. This is not the first time I was cut off while trying to resolve an issue.

    If a customer is cut off when speaking to an agent should they get a call back?

    I can see the tag line on the next eMobile ad campaign "if we don't understand the problem we just hang up".

    Let's see which happens first, a call back from the agent or reply here.

    Regards
    Hi there scon86

    Thank you so much for getting in touch with us here.  If you PM me your number & pin in a PM, I'll see if I can view your account from here and see who you were dealing with.

    -Al


  • Options
    #3
    scon86
    Closed Accounts Posts: 83 ✭✭scon86


    Hi Alan,

    PM sent


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    scon86 wrote: »
    Hi Alan,

    PM sent
    Hi scon86

    I have sent you a PM in reply,

    Thanks
    Al


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