Can someone please help me

rottie 11

I have a problem with my laptop. It's an Asus one.

I have 3 files in my downloads folder and all I want to do is copy and paste them to a different folder but anytime I try to do that the little circle on the arrow comes up and it freezes. Then I have to X out of it and it puts me to the home screen but the screen is just blank.

Then I have to press control, alt and delete to sign out and back in.

I can browse the Web etc no problem and I can even go into those 3 files but when I try to copy them this happens every time. Please someone help me , it's driving me nuts

Stheno

rottie 11 wrote: »

I have a problem with my laptop. It's an Asus one.

I have 3 files in my downloads folder and all I want to do is copy and paste them to a different folder but anytime I try to do that the little circle on the arrow comes up and it freezes. Then I have to X out of it and it puts me to the home screen but the screen is just blank.

Then I have to press control, alt and delete to sign out and back in.

I can browse the Web etc no problem and I can even go into those 3 files but when I try to copy them this happens every time. Please someone help me , it's driving me nuts

Have you tried to right click on them and see if there is a save as option and add them to the new folder? Or save them to it when you have them open?

rottie 11

Stheno wrote: »

Have you tried to right click on them and see if there is a save as option and add them to the new folder? Or save them to it when you have them open?

They are music files so they open in media player but I just want to save them to a folder on my desk top

Stheno

rottie 11 wrote: »

They are music files so they open in media player but I just want to save them to a folder on my desk top

Don't use media player but check if there is a save option

Or try having the two folders open and doing a drag and drop?

Or keep the downloads folder smaller and just drag them on to the desktop?

rottie 11

Stheno wrote: »

Don't use media player but check if there is a save option

Or try having the two folders open and doing a drag and drop?

Or keep the downloads folder smaller and just drag them on to the desktop?

Thanks il try that later. I have done this 100s of times with music but it just won't work this time.

I'm not liking windows 8 tbh

Stheno

rottie 11 wrote: »

Thanks il try that later. I have done this 100s of times with music but it just won't work this time.

I'm not liking windows 8 tbh

Do you know how to make it look like Windows 7 or xp? I disliked it as my machine is not a touchscreen but once I changed it to look like seven it's fine

rottie 11

Stheno wrote: »

Do you know how to make it look like Windows 7 or xp? I disliked it as my machine is not a touchscreen but once I changed it to look like seven it's fine

No I don't know how ? I tried dragging them to the desktop and it freezes , I tried right clicking on them and it freezes. Will I just delete them ? Surely they must be faulty

Gadgetman496

Did you download them? If you did make sure they are not still in use by the Prog used to down them. Close it and try to move them.

rottie 11

gadgetman496 wrote: »

Did you download them? If you did make sure they are not still in use by the Prog used to down them. Close it and try to move them.

Thanks ya I downloaded them and closed the programme. I can't use any of my files now without the laptop freezing

Gadgetman496

rottie 11 wrote: »

Thanks ya I downloaded them and closed the programme. I can't use any of my files now without the laptop freezing

I'd use AdwCleaner and Malwarebytes to scan and clean the system without delay.

You might have to down them on another machine and transfer them to yours via pen drive or something/ You might also need to start your machine in safe mode to install them.

rottie 11

gadgetman496 wrote: »

I'd use AdwCleaner and Malwarebytes to scan and clean the system without delay.

You might have to down them on another machine and transfer them to yours via pen drive or something/ You might also need to start your machine in safe mode to install them.

Sounds complicated ha

Gadgetman496

If you start your system in "Safe Mode" does everything freeze?

rottie 11

gadgetman496 wrote: »

If you start your system in "Safe Mode" does everything freeze?

Haven't tried , I will give it a go when I get home

rottie 11

I started the laptop in safe mode and I can move the downloads now but when I try to play them I get a message saying "server execution failed" .

I get that message now with any song I try to play even the ones that were working perfectly

Gadgetman496

rottie 11 wrote: »

I started the laptop in safe mode and I can move the downloads now but when I try to play them I get a message saying "server execution failed" .

I get that message now with any song I try to play even the ones that were working perfectly

Is that while still in safe mode?

Restart normally and see what happens

ED E

rottie 11 wrote: »

I started the laptop in safe mode and I can move the downloads now but when I try to play them I get a message saying "server execution failed" .

I get that message now with any song I try to play even the ones that were working perfectly

Tenner says they're malware. Delete them OP and get your music legitimately.

rottie 11

gadgetman496 wrote: »

Is that while still in safe mode?

Restart normally and see what happens

Yes that was in safe mode. I reset my laptop without deleting files and its still the same now

rottie 11

ED E wrote: »

Tenner says they're malware. Delete them OP and get your music legitimately.

They were all working 100% until yesterday. I can play them now again but it's making my laptop freeze

Thargor

Does right clicking or interacting with any other files cause this issue or just these 3 files? I ask because it sounds like an issue I was having with Windows until this fixed it for me:

http://www.reddit.com/r/windows8/comments/2bzvqy/windows_81_explorerexe_crashes_every_time_i/

I installed this:

http://www.nirsoft.net/utils/shexview.html

and disabled a load of extensions that it highlights in red (nothing Windows related just crap like the Foxit pdf reader entries etc) and it totally fixed my issue.

Just bear in mind aswell this could be nothing to do with your problem...

mach1982

No ones mention the command line xcopy

https://technet.microsoft.com/en-us/library/cc771254.aspx

Gadgetman496

mach1982 wrote: »

No ones mention the command line xcopy

https://technet.microsoft.com/en-us/library/cc771254.aspx

I think the OP's issue is far more security related than inability to move or copy.

rottie 11

I haven't done anything with it since anyway . Just been turned off