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Duplicate Account Set UP

MikeCairo78 · 2015-06-29 13:57:16

So my partner and I decided to avail to the Eircom bundle offer in April. All good. Today we noticed that Eircom attempted to debit our account twice and on investigation we have discovered that you set up two accounts and failed to cancel one of the accounts. Whilst onto your customer service I was told that I had to go…

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29-06-2015 2:57pm

#1

MikeCairo78

Registered Users Posts: 129 ✭✭

Join Date: September 2011

Posts: 115

So my partner and I decided to avail to the Eircom bundle offer in April. All good. Today we noticed that Eircom attempted to debit our account twice and on investigation we have discovered that you set up two accounts and failed to cancel one of the accounts. Whilst onto your customer service I was told that I had to go through normal cancellation procedures - ie ring a number and be kept on hold for hours. So even though Eircom can see the error, and have confirmed that it was indeed an error on their side, that I must waste my time to rectify. Surely if this can be seen by all and sundry in Eircom there is no need to go through this, when as I say the error was completely Eircom's ?

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#2 29-06-2015 3:05pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

MikeCairo78 wrote: »

So my partner and I decided to avail to the Eircom bundle offer in April. All good. Today we noticed that Eircom attempted to debit our account twice and on investigation we have discovered that you set up two accounts and failed to cancel one of the accounts. Whilst onto your customer service I was told that I had to go through normal cancellation procedures - ie ring a number and be kept on hold for hours. So even though Eircom can see the error, and have confirmed that it was indeed an error on their side, that I must waste my time to rectify. Surely if this can be seen by all and sundry in Eircom there is no need to go through this, when as I say the error was completely Eircom's ?

Hi MikeCairo78

I'm genuinely sorry to hear this - Please PM me both account numbers and I will look in to this in detail for you. I agree - You should not have to go through the regular cessation procedure in this case.

Thanks
Al

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