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  • 29-06-2015 7:26pm
    #1
    kkapp
    Registered Users Posts: 261 ✭✭


    So I sent a complaint/question/query to eircom regarding cancellation on the 21/04/2015 and as of today I have still not been contacted regarding the issue. Alan from the boards.ie eircom team did in fairness call me but I was in work at the time so could not take the call, but nobody from eircom contact centre have called me despite me lodging an official complaint and been told I would receive a formal response within 10 working days. 

    Try to keep you in a contract for TV service you DO NOT have as the service DID NOT work. And was removed by their engineer and box returned. 


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    #2
    punisher5112
    Registered Users Posts: 24,644 ✭✭✭✭punisher5112


    kkapp wrote: »
    So I sent a complaint/question/query to eircom regarding cancellation on the 21/04/2015 and as of today I have still not been contacted regarding the issue. Alan from the boards.ie eircom team did in fairness call me but I was in work at the time so could not take the call, but nobody from eircom contact centre have called me despite me lodging an official complaint and been told I would receive a formal response within 10 working days. 

    Try to keep you in a contract for TV service you DO NOT have as the service DID NOT work. And was removed by their engineer and box returned. 



    I lodged my complaint twice rang many many times and also posted on boards and nothing.

    I received a letter that actually didn't answer 1part of the whole complaint.

    They are a disgrace and don't seem to know how to actually provide a service.


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kkapp wrote: »
    So I sent a complaint/question/query to eircom regarding cancellation on the 21/04/2015 and as of today I have still not been contacted regarding the issue. Alan from the boards.ie eircom team did in fairness call me but I was in work at the time so could not take the call, but nobody from eircom contact centre have called me despite me lodging an official complaint and been told I would receive a formal response within 10 working days. 

    Try to keep you in a contract for TV service you DO NOT have as the service DID NOT work. And was removed by their engineer and box returned. 
    I'm very suprised with this kkapp

    Please can you PM me a good time you can take a call this afternoon and I will do my best to arrange an agent from complaints to contact you.

    Thanks
    Al


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