Efibre Speeds all over the place and getting worse

Jim from Cork

I have had great service for years. Went with efibre as soon as it was available. It was superb even though could only get 30mb max (Never attained). It is getting steadily worse over recent weeks.

In the last few weeks:
Web pages not loading
Video will play and then stop

It is like the speed is all over the shop!
I did a bit of checking last night:
Time    Speed
22:27  3.02
22.28  5.58
22.30  0.00
22.31 1.87
22:33 28.22
22:56 26.71

eircom: Alan

Jim from Cork wrote: »

I have had great service for years. Went with efibre as soon as it was available. It was superb even though could only get 30mb max (Never attained). It is getting steadily worse over recent weeks.

In the last few weeks:
Web pages not loading
Video will play and then stop

It is like the speed is all over the shop!
I did a bit of checking last night:
Time    Speed
22:27  3.02
22.28  5.58
22.30  0.00
22.31 1.87
22:33 28.22
22:56 26.71

Sorry to see this Jim from Cork

Please PM me your eircom account number and I'll look in to this for you.

Thanks
Al

Jim from Cork

Thanks Al! Pm Sent

eircom: Alan

Jim from Cork wrote: »

Thanks Al! Pm Sent

Thanks Jim from Cork

I have escalated this to technical support - I'll get back to you as soon as I have an update on their findings (should be this afternoon)

Cheers

Al

Jim from Cork

I have not had an update on this issue....

I was away for two weeks and in that time I had to use my "personal hotspot" on my eMobile phone. The area I was in would have a consistent "3 bars" of service. My daughter commented on many occasions that it was better than our eFibre at home. 

I arrived home - reset my modem in the hope that things would have changed....

Video is still slow to load and speed still all over the shop.

Any updates?

Jim from Cork

Still suffering here!

More often than not I cannot even watch a video clip on Facebook.... it will start fine and stop mid way. If you scroll forward it could take a few minutes to catch up....

Sad to say but my Next Generation Broadband was better all round.
I will leave Eircom if I am offered better service from competitors. Shame really.

Here is typical of the results of speed tests (It doesn't include the times where the test could not be completed):
Date ConnType Download Upload Latency ServerName

13-11-15 23:29 Wi-Fi 12821 7627 11 Waterford

13-11-15 23:21 Wi-Fi 5986 3061 11 Waterford

27-10-15 13:04 Wi-Fi 4616 1635 136 Cork

21-10-15 13:23 Wi-Fi 4812 2821 86 Ballina

21-10-15 13:18 Wi-Fi 178 209 78 Cork

16-10-15 15:17 Wi-Fi 67 217 68 Cork

16-10-15 15:14 Wi-Fi 51 164 181 Tralee

16-10-15 15:13 Wi-Fi 74 189 629 Tralee

21-09-15 19:32 Wi-Fi 26979 6794 19 Waterford

21-09-15 19:19 Wi-Fi 24730 5048 20 Waterford

TheBully

ESB fibre won't be long coming! That will be the end of EIRcom

eir: Alan

Jim from Cork wrote: »

Still suffering here!

More often than not I cannot even watch a video clip on Facebook.... it will start fine and stop mid way. If you scroll forward it could take a few minutes to catch up....

Sad to say but my Next Generation Broadband was better all round.
I will leave Eircom if I am offered better service from competitors. Shame really.

Here is typical of the results of speed tests (It doesn't include the times where the test could not be completed):
Date ConnType Download Upload Latency ServerName

13-11-15 23:29 Wi-Fi 12821 7627 11 Waterford

13-11-15 23:21 Wi-Fi 5986 3061 11 Waterford

27-10-15 13:04 Wi-Fi 4616 1635 136 Cork

21-10-15 13:23 Wi-Fi 4812 2821 86 Ballina

21-10-15 13:18 Wi-Fi 178 209 78 Cork

16-10-15 15:17 Wi-Fi 67 217 68 Cork

16-10-15 15:14 Wi-Fi 51 164 181 Tralee

16-10-15 15:13 Wi-Fi 74 189 629 Tralee

21-09-15 19:32 Wi-Fi 26979 6794 19 Waterford

21-09-15 19:19 Wi-Fi 24730 5048 20 Waterford

Hi Jim from Cork

I'm sorry to see this. Please feel free to PM me your eir account number and I will seek clarification on this for you

Thanks
AL