Broadband not enabled yet, can you please help

rolexeagle1

Hi there,

I set up my account last week with Eircom, they told me there would be no delay in setting up the broadband as the line was still active. I have received my modem (D1000) and there is a solid red light underneath the internet. It would appear that broadband is not enabled on my line yet.

It was working fine for the previous tenant up until the day I opened a new account.

Can you look into this for me please and let me know when I can expect to have internet please?

Also I would like to know:
1) What my line will qualify for speed wise, I was sold the NGB 24mB package.
2) If eFibre will be coming to my area soon.


I can PM account details if you need.

Thanks

eircom: Alan

srumball wrote: »

Hi there,

I set up my account last week with Eircom, they told me there would be no delay in setting up the broadband as the line was still active. I have received my modem (D1000) and there is a solid red light underneath the internet. It would appear that broadband is not enabled on my line yet.

It was working fine for the previous tenant up until the day I opened a new account.

Can you look into this for me please and let me know when I can expect to have internet please?

Also I would like to know:
1) What my line will qualify for speed wise, I was sold the NGB 24mB package.
2) If eFibre will be coming to my area soon.


I can PM account details if you need.

Thanks

Hi srumball

I will be happy to look in to this and answer your questions - please PM me your eircom account number.

Thanks
Al

rolexeagle1

Sent Al,

thanks 

eircom: Alan

srumball wrote: »

Sent Al,

thanks 

Thanks srumball

I'll be back to you shortly

Al