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Eircom F2000 modem...brought my business offline !!!

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    rolion wrote: »
    Hello,

    I've had the service upgraded today and ... my business downgraded to offline !!!
    As per my post here,http://www.boards.ie/vbulletin/showthread.php?t=2057455300 ,

    Can you help !?
    Very sorry to hear this rolion

    The best advice I can offer you is to contact technical support on 1890260260 or via WebChat at www.eircom.ie/chatnow

    I'm sorry I can't offer you better advice rolion

    Al


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    #3
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    Thanks Alan.
    Done already 4 times AND every time im been told is my internal email server !!!
    How is that possible,dunno...

    Today,i've discovered that I am on Dynamic IP address and yesterday I was on my previous correct Static IP.
    I'm losing my mind here...who changed my account to dynamic !???

    One of your colleague yesterday asked me to send an email with a full report on what's my issue so that Product Manager can meet and report back to supplier as the router is not performing well.
    I guess i'm not the only one having problems ...


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    #4
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    Also, im using a custom service on a different non standard port...how do I add / edit custom ports number on that router !??
    What a joke...


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi rolion

    rolion wrote: »
    Also, im using a custom service on a different non standard port...how do I add / edit custom ports number on that router !??
    What a joke...
    The best advice I can offer is to contact technical support. Port forwarding is not supported by eircom but the will be able to help in relation to a static IP - also, here is the manual to the F2000 http://support.eircom.net/assets/static/images/support/responsive/download/eircom_F2000.pdf

    Thanks
    Al


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    #6
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    rolion wrote: »
    Thanks Alan.
    Done already 4 times AND every time im been told is my internal email server !!!
    How is that possible,dunno...

    Today,i've discovered that I am on Dynamic IP address and yesterday I was on my previous correct Static IP.
    I'm losing my mind here...who changed my account to dynamic !???

    One of your colleague yesterday asked me to send an email with a full report on what's my issue so that Product Manager can meet and report back to supplier as the router is not performing well.
    I guess i'm not the only one having problems ...

    Static IP needs your WAN encapsulation set to PPPoE (rather than IPoE). Note this will break eVision if you are using that.

    Saying that though the F2000 port forwarding simply does not work on Ports 80 and 443. I suspect Eircom have a hard map to allow remote access to your modem such as for troubleshooting. Bridging also does not work on these modems.

    Only solution is to request an F1000 modem which works perfectly in its place but these are no longer supplied new so hard to come by.


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    #7
    Grab All Association
    Registered Users Posts: 3,920 ✭✭✭Grab All Association


    Kensington wrote: »
    rolion wrote: »
    Thanks Alan.
    Done already 4 times AND every time im been told is my internal email server !!!
    How is that possible,dunno...

    Today,i've discovered that I am on Dynamic IP address and yesterday I was on my previous correct Static IP.
    I'm losing my mind here...who changed my account to dynamic !???

    One of your colleague yesterday asked me to send an email with a full report on what's my issue so that Product Manager can meet and report back to supplier as the router is not performing well.
    I guess i'm not the only one having problems ...

    Static IP needs your WAN encapsulation set to PPPoE (rather than IPoE). Note this will break eVision if you are using that.

    Saying that though the F2000 port forwarding simply does not work on Ports 80 and 443. I suspect Eircom have a hard map to allow remote access to your modem such as for troubleshooting. Bridging also does not work on these modems.

    Only solution is to request an F1000 modem which works perfectly in its place but these are no longer supplied new so hard to come by.
    I have one I'm not using though he will have to collect it in Thurles. 


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