New customer - Not yet received e-mail with account number

Guramoogah

Hi,

I switched from Airtricity to Electric Ireland for both Gas and Electricity on 30th May, just over six weeks ago. I've not yet received an e-mail with my account number, etc. I understand that the process could take up to 20 working days but I'm concerned that any delay could lead to late (and increased) bills. Any suggestions?

- Mike

Electric Ireland: David

Hi Guramoogah,

Thanks for your post.

Sometimes email providers may redirect the welcome email that we send to customers to their spam/junk folders, so if you haven't already checked this it would be worth a look. In any case, we can check the progress of the switch for you here on Boards if you can confirm the following details for us by private message:

- Your full name
- The MPRN and first line of your address
- Your contact number or date of birth
- Confirmation you are the account holder (a sentence stating this is sufficient)

Thanks,
David

Guramoogah

Electric Ireland: David wrote: »

Hi Guramoogah,

Thanks for your post.

Sometimes email providers may redirect the welcome email that we send to customers to their spam/junk folders, so if you haven't already checked this it would be worth a look. In any case, we can check the progress of the switch for you here on Boards if you can confirm the following details for us by private message:

- Your full name
- The MPRN and first line of your address
- Your contact number or date of birth
- Confirmation you are the account holder (a sentence stating this is sufficient)

Thanks,
David

PM sent

EI: Aoife

Hi Guramoogah,

We have received your PM and will advise you as soon as we can.

Thanks,
Aoife

Guramoogah

All sorted, thank you