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How to contact E-Fibre escalation team.

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  • 15-07-2015 3:36pm
    #1
    trigger.happy
    Registered Users Posts: 10 ✭


    I have issue for a along time now to try to get broadband, and it seems that the eircom forum is still in read only as I can't post anymore.

    I had new line installed and it is connected to E-Fibre cab.

    KNN tech says he tested that line can be E-fibre but customer care says no as not displayed in their system.

    Who can help ?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    trigger.happy wrote: »
    I have issue for a along time now to try to get broadband, and it seems that the eircom forum is still in read only as I can't post anymore.

    I had new line installed and it is connected to E-Fibre cab.

    KNN tech says he tested that line can be E-fibre but customer care says no as not displayed in their system.

    Who can help ?
    Hi trigger.happy



    Please feel free to PM me your eircom account number (or land line number) and I'll look in to this further for you


    Thanks
    Al


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    #3
    trigger.happy
    Registered Users Posts: 10 ✭trigger.happy


    Hi Alan,

    did you hear from them ?

    Thanks,


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    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    trigger.happy wrote: »
    Hi Alan,

    did you hear from them ?

    Thanks,
    Hi trigger.happy,
    I can see that Al has escalated this for you but has not had a reply.
    Al is back on Monday. I have sent this to him to follow up as soon as he can.
    Tony


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    #5
    trigger.happy
    Registered Users Posts: 10 ✭trigger.happy


    Thanks Tony.

    hopefully we will get some answers.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    trigger.happy wrote: »
    Thanks Tony.

    hopefully we will get some answers.
    Hi trigger.happy

    I am awaiting clarification from our eFibre escalations and networks team, as soon as I have more information on this I'll be straight back in touch.

    Thank you

    Al


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    #7
    trigger.happy
    Registered Users Posts: 10 ✭trigger.happy


    Hi Alan,

    Posting here as I can't post on eircom forum anymore. Did you get any news from the eFibre team ?


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