No order confirmation

irishgirl19

Bought something from a US website and after verified by visa screen I was brought to a blank screen. Payment has been taken but doesn't look like I'm getting an order. I have no email whatsoever from the website.
They only have a US 1800 number to call and no email option. They apparently have live chat but I have never seen it available.
The banks say the pending transaction look like it's coming out and keep pushing me back onto the retailer.

Miaireland

Could you link the site. Someone might be able to advise whether it is genuine or not.

irishgirl19

Its toyrus.com

Kimbot

Only way of contact seems to be the phone number now for them.

Curb Your Enthusiasm

irishgirl19 wrote: »

Its toyrus.com

Do you mean toysrus.com? They're legit - biggest toy store in the US.

Get onto them on Facebook or Twitter. Surprised if they don't have an email support service.

joujoujou

Try to contact them on their facebook page.

Spocker

If they confirm that they didn't receive your order, you could try ordering from their UK website, which is a lot closer to home, and you won;t be hit with any customs/duty: http://www.toysrus.co.uk/

Bogger77

Live Chat with Us! Please note Live Chat is offered according to Agent availability 8am-10pm EST 7 days a week.

so that's 1pm to 3am Irish Time

you should be able to call +00 1 800 869 7787

MOH

Check the registration information for the site.
Might at least give you an idea of how long it's been up, what country it's really hosted in, etc.

irishgirl19

Thanks guys. Someone has just given me an email contact from their Facebook page so waiting to hear back from them.

@spocker I am trying to order a type of baby soother that they only sell in the states so can't get it from their UK site.

Anytime I go on the site for live chat apparently there mustn't be anyone available as I never get the chat option on the top right of the page

irishgirl19

Techmaster wrote:

Do you mean toysrus.com? They're legit - biggest toy store in the US.

Sorry yes toysrus.com

irishgirl19

Also I tried calling the number and get a message saying can't be called from your area

Mick Murdock

Is there any way to check 'my orders' on your account with them? Seems unusual not to get an email but it can happen.

Don't think Freephone or lo-call numbers can be called internationally?

irishgirl19

Mick Murdock wrote:

Is there any way to check 'my orders' on your account with them? Seems unusual not to get an email but it can happen.

I done the order as a guest. Sorry I didn't use pay pal now. I'm not confident I'm going to get the order at this stage and just hoping the pending transaction will fall off because I can't see the bank helping me

ytpe2r5bxkn0c1

You can call the US free phone number by prefixing 00

vandriver

irishgirl19 wrote: »

Also I tried calling the number and get a message saying can't be called from your area

Use Skype.I just tried and got straight through.

irishgirl19

vandriver wrote:

Use Skype.I just tried and got straight through.

Thanks I tried that and got on to someone. I don't think the lady could understand the Dublin accent very well but basically said they have no record of any order and that the pending transaction is probably a ghost order that will go back into my account next week

coylemj

Rhys Petite Padlock wrote: »

You can call the US free phone number by prefixing 00

Don't think so, she'd need a carrier like Skype to breakout the call from within the US. You typically can't phone a freephone number from outside the country on the standard networks.

ytpe2r5bxkn0c1

coylemj wrote: »

Don't think so, she'd need a carrier like Skype to breakout the call from within the US. You typically can't phone a freephone number from outside the country on the standard networks.

Not going to argue with you but I have done it several times. Have you even tried?

irishgirl19

Just got an email saying my order has been shipped. Strange.
Wasn't expecting that at all seeing how I was told my order didn't exist on their system.
Hopefully I'll get it now and there will be no more messing around

coylemj

Rhys Petite Padlock wrote: »

Not going to argue with you but I have done it several times. Have you even tried?

No I didn't bother. How many times have you dialled a freephone number in the US by dialling 1 800 xxxxx ???

Your call wasn't rejected because there is no '800' area code in the US?

Please tell us which network you used.

ytpe2r5bxkn0c1

At least 3 times. 00 1 800 xxxxxxx. Eircom landline.

Mick Murdock

I've just tried and it works fine on an Eircom landline.

galwayjohn89

Works fine from Three mobiles too. Have done it plenty of times

Fred Swanson

This post has been deleted.

ted1

irishgirl19 wrote: »

I done the order as a guest. Sorry I didn't use pay pal now. I'm not confident I'm going to get the order at this stage and just hoping the pending transaction will fall off because I can't see the bank helping me

The bank should be able to tell you what date the hold on your card is. Normally it's ten days or something and if not processed it gets cancelled

irishgirl19

ted1 wrote:

The bank should be able to tell you what date the hold on your card is. Normally it's ten days or something and if not processed it gets cancelled

Thanks yeah bank say its there until Wednesday. I don't know if I'll get the order now.I got a dispatch email 2 nights ago bit nothing before that and toysrus basically said my order is a 'ghost' order

GerardKeating

coylemj wrote: »

Don't think so, she'd need a carrier like Skype to breakout the call from within the US. You typically can't phone a freephone number from outside the country on the standard networks.

Not true, most UK/USA freephone numbers can be called from abroad, some might make their number regional (for example only works in Texas or the like).

Obviously the call won't be free.

The main exception to this is Ireland, which came up with a brain-dead numbering system for them, that cannot work.

GerardKeating

Rhys Petite Padlock wrote: »

At least 3 times. 00 1 800 xxxxxxx. Eircom landline.

Could the line be barred from international calls, can you call "real" american numbers?

ytpe2r5bxkn0c1

GerardKeating wrote: »

Could the line be barred from international calls, can you call "real" american numbers?

Pardon? Have you read the posts? I have no difficulty calling any numbers. It's others who don't believe you can call US tollfree from here.

irishgirl19

I know my phone wouldn't let me. I'm Emobile. I just got a message from an saying the number can't be dialed from my region