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mobile topup failed

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  • 18-07-2015 6:48pm
    #1
    pbutts
    Registered Users Posts: 1 ✭


    Hi,

    On Thurday July 16 July 2015 I topped up two mobile number, boyh mine. One was a E10 topup to a phone and the other E20 topup to home broadand. The phone topup was successful but the broadband topup did NOT succeed. Can someone look into this for me and either apply the topup or return the funds,

    thanks,

    P.


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  • Options
    #2
    Bank of Ireland: Helen
    Closed Accounts Posts: 147 ✭✭Bank of Ireland: Helen


    pbutts wrote: »
    Hi,

    On Thurday July 16 July 2015 I topped up two mobile number, boyh mine. One was a E10 topup to a phone and the other E20 topup to home broadand. The phone topup was successful but the broadband topup did NOT succeed. Can someone look into this for me and either apply the topup or return the funds,

    thanks,

    P.
    Hi,


    Thanks for contacting us on Boards.

    As these funds have been debited from your account we would advise you to contact your broadband provider so they can investigate this for you.

    Have a good day and please let us know if there is anything else we can help you with.

    Helen


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