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Using Card Abroad

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  • 21-07-2015 12:53pm
    #1
    jaymcg91
    Closed Accounts Posts: 1,015 ✭✭✭


    Hi, I just received my mobile phone bill and I have a surcharge of around €8 from when I was in the USA, because I had to call you guys after you blocked my card from being used, DESPITE me having already called to inform you where I'd be, with the relevant dates.

    I assume that there's no mechanism for claiming this money back, because it's pretty unfair that despite me having forewarned of my travel, I'm now left out of pocket for an expensive international call because of your excessive security.


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    jaymcg91 wrote: »
    Hi, I just received my mobile phone bill and I have a surcharge of around €8 from when I was in the USA, because I had to call you guys after you blocked my card from being used, DESPITE me having already called to inform you where I'd be, with the relevant dates.

    I assume that there's no mechanism for claiming this money back, because it's pretty unfair that despite me having forewarned of my travel, I'm now left out of pocket for an expensive international call because of your excessive security.
    Hi jaymcg91,

    Thank you for contacting us here on Boards. 

    Our card security team will take measures to ensure that our customers are indeed making the transactions that may have been flagged if the transactions appear to be unusual. 

    We are sorry to hear that you have been charged this amount by your mobile provider, however when you receive a security message from our Card security team, it is necessary to call them to confirm that you have made the transactions. We do take into account travel notice on your Current account or Credit Card, however sometimes it may still be necessary to confirm transactions with our Card Security team by phone. 

    If you are unhappy and wish this to be investigated further, please see our Customer Complaints process here to lodge a formal complaint. 

    Thanks,
    Sarah


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