Efibre estimates?

Mightydrumming

The efibre map is telling us that we have Efibre, since June. I've rang up and been told that there wasn't even an estimate on when it will be in place. 

On the Fibre Broadband Network Coverage Map these three cabinets :
BHR1_E01
BHR1_004
BHR1_002

are showing that work is in-progress and nearly complete.

A lady in the town was in-contact with an engineer and he told her that the eFibre should be up TODAY!

What is going on with all these different dates? Could I please get a precise estimate of when the works will be complete because the service being provided to us at the minute is laughable.

eircom: Alan

Mightydrumming wrote: »

The efibre map is telling us that we have Efibre, since June. I've rang up and been told that there wasn't even an estimate on when it will be in place. 

On the Fibre Broadband Network Coverage Map these three cabinets :
BHR1_E01
BHR1_004
BHR1_002

are showing that work is in-progress and nearly complete.

A lady in the town was in-contact with an engineer and he told her that the eFibre should be up TODAY!

What is going on with all these different dates? Could I please get a precise estimate of when the works will be complete because the service being provided to us at the minute is laughable.

Hi Mightydrumming

Please feel free to PM me your land line number and I'll look in to this further for you

Cheers
Al

Glebee

Ive been on to Eircom about this previously and been told earliest switch on could be midAugust but nothing is definite. I to had heard about this switch over yesterday but ill believe it when I see it.

eircom: Alan

Glebee wrote: »

Ive been on to Eircom about this previously and been told earliest switch on could be midAugust but nothing is definite. I to had heard about this switch over yesterday but ill believe it when I see it.

Hi Glebee


There is no agreed specific launch date for the above reference cabinets although our networks team do believe that it may be within the next 6 weeks.

Apologies for the confusion created by the delays
Thanks
Al

Glebee

eircom: Alan wrote: »

Glebee wrote: »

Ive been on to Eircom about this previously and been told earliest switch on could be midAugust but nothing is definite. I to had heard about this switch over yesterday but ill believe it when I see it.

Hi Glebee


There is no agreed specific launch date for the above reference cabinets although our networks team do believe that it may be within the next 6 weeks.

Apologies for the confusion created by the delays
Thanks
Al

I see the overall Eircom efibre up grade map has been updated but the live date has not been pushed out till Jan - March 2016.
Extremely disapointing given the very poor broadband in the area. Up to 5mb download my eye. Was getting 0.2mb all weekend.

eircom: Alan

Glebee wrote: »

eircom: Alan wrote: »

Glebee wrote: »

Ive been on to Eircom about this previously and been told earliest switch on could be midAugust but nothing is definite. I to had heard about this switch over yesterday but ill believe it when I see it.

Hi Glebee


There is no agreed specific launch date for the above reference cabinets although our networks team do believe that it may be within the next 6 weeks.

Apologies for the confusion created by the delays
Thanks
Al

I see the overall Eircom efibre up grade map has been updated but the live date has not been pushed out till Jan - March 2016.
Extremely disapointing given the very poor broadband in the area. Up to 5mb download my eye. Was getting 0.2mb all weekend.

I'm genuinely sorry to hear of this Glebee

I wish I could offer better news. If you would like to PM me your land line number I'll check for possible issues which might be creating the reported slow speeds?

Thanks
Al

Glebee

eircom: Alan wrote: »

Glebee wrote: »

eircom: Alan wrote: »

Glebee wrote: »

Ive been on to Eircom about this previously and been told earliest switch on could be midAugust but nothing is definite. I to had heard about this switch over yesterday but ill believe it when I see it.

Hi Glebee


There is no agreed specific launch date for the above reference cabinets although our networks team do believe that it may be within the next 6 weeks.

Apologies for the confusion created by the delays
Thanks
Al

I see the overall Eircom efibre up grade map has been updated but the live date has not been pushed out till Jan - March 2016.
Extremely disapointing given the very poor broadband in the area. Up to 5mb download my eye. Was getting 0.2mb all weekend.

I'm genuinely sorry to hear of this Glebee

I wish I could offer better news. If you would like to PM me your land line number I'll check for possible issues which might be creating the reported slow speeds?

Thanks
Al

Thanks Al, PM sent

eircom: Alan

Thanks for the PM GleBee


There are no faults on the line and to be honest there is nothing that would require the attention of the technical support department. The issues you are seeing are due to congestion and until Fibre goes live this will be expected to continue.

I have noticed one thing though - your subscription allows for a max of 8Mb - your line is now qualifying for up to 15Mb and there is an upgrade available to this for the same price as what you are currently paying. The up to 15Mb package is sold as up to 24Mb (which is what lines closer to the exchange can get) but please bear in mind that of the term 'up to' which is advised due to the congestion.

While I can't guarantee the congestion the upgraded speeds will be any better the speeds will be certainly faster during off peak hours.

If you're interested in exploring the upgrade please feel free to contact the sales team on free phone 1800503303

Thanks
Al