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Contract extended without my agreement

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  • 27-07-2015 12:25pm
    #1
    ffocused
    Registered Users Posts: 1,211 ✭✭✭


    my original Eircom contract is due to expire in September & I want my online account to reflect this now so I do not have any issues in September if I choose to switch provider.

    I added the UK calls package to my account last September & the phone agent renewed my 18 month contract from then. I specifically asked her if my contract would be extended at the time & said I would not take the addon if it did. I was told it is only a 30 day rolling contract for that addon.

    A few weeks later I noticed my account was now in a new 18 month contract from September 14, I called again to query it & was told it will be fixed & don't worry about it. It has not been fixed.

    I have the order reference for the addon which I will provide in a pm with my account if needed.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ffocused wrote: »
    my original Eircom contract is due to expire in September & I want my online account to reflect this now so I do not have any issues in September if I choose to switch provider.

    I added the UK calls package to my account last September & the phone agent renewed my 18 month contract from then. I specifically asked her if my contract would be extended at the time & said I would not take the addon if it did. I was told it is only a 30 day rolling contract for that addon.

    A few weeks later I noticed my account was now in a new 18 month contract from September 14, I called again to query it & was told it will be fixed & don't worry about it. It has not been fixed.

    I have the order reference for the addon which I will provide in a pm with my account if needed.
    Sorry to hear this ffocused

    Please PM me your eircom account number and I'll look in to this further.

    Cheers
    Al


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    #3
    ffocused
    Registered Users Posts: 1,211 ✭✭✭ffocused


    Pm sent


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    #4
    ffocused
    Registered Users Posts: 1,211 ✭✭✭ffocused


    Any update yet?


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ffocused wrote: »
    Any update yet?
    Apologies for the delays - ffocused

    I will have an update for you within the next hour

    Thank you

    Al


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    #6
    ffocused
    Registered Users Posts: 1,211 ✭✭✭ffocused


    Still waiting....


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ffocused wrote: »
    Still waiting....
    Hi ffocused

    Thanks for taking my call confirming the contract will not be extended. I will email you confirmation of this today.

    Thanks
    Al


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