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Will Eircom listen to Judge John O'Neil's criticism or will the carry on as before,

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    #2
    genericguy
    Closed Accounts Posts: 2,831 ✭✭✭genericguy


    Good result.
    Eircom are a horrible company, with appalling customer service. And snow patrol hold-music in the hope you will hang up rather than wait to speak to someone who will ignore your complaint.


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    #3
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Wishful thinking. 

    The paragraph:
    "Judge John O'Neill singled out Eircom for criticism branding their code of practice a joke and he said that when customers complained they were “pushed from Billy to Jack and they were ignored”."


    Sums up my current experiences to a tee. 


    So these so called remediation plans aren't working, or, like their code of practice they're being wilfully ignored...


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    #4
    lawred2
    Registered Users Posts: 24,395 ✭✭✭✭lawred2


    Rock 1234 wrote: »
    Is it to much to hope that Eircom will be transformed by the court ruling today, or will Eircom carry on as before ?

    http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html
    those fines are laughable


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    #5
    Rock 1234
    Registered Users Posts: 1,408 ✭✭✭Rock 1234


    Hi Eircom Customer Care Team,

    I wish to ask if Eircom has sorted out the appalling vista of mistakes which landed them in court.

    [font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]www.thejournal.ie/[/font][font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]eircom[/font][font=Roboto-Regular, HelveticaNeue, Arial, sans-serif]-meteor-three-upc-cancellation-rights-customers[/font]


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    #6
    kkapp
    Registered Users Posts: 261 ✭✭kkapp


    I know people are quick to complain, I would be one of those also. But I have to say that anytime i have had a problem with eircom they have been quick to sort it out and have always been courteous to me online and on the phone. 


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    #7
    punisher5112
    Registered Users Posts: 24,644 ✭✭✭✭punisher5112


    http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html

    They have no customer service.

    It is shocking how they treat paying customers.

    I agreed for them to take €200 of my card which they did that was fine but they then helped themselves a second time and took a further €468.. off my card without my consent.

    They did not refund this and were actually at a few times quite abrubt and also aggressive on the phone.

    Story goes on .........


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    #8
    StonyIron
    Closed Accounts Posts: 409 ✭✭StonyIron


    punisher5112 wrote: »
    http://www.irishexaminer.com/breakingnews/ireland/court-finds-eircom-vodafone-and-three-guilty-of-overcharging-customers-688425.html

    They have no customer service.

    It is shocking how they treat paying customers.

    I agreed for them to take €200 of my card which they did that was fine but they then helped themselves a second time and took a further €468.. off my card without my consent.

    They did not refund this and were actually at a few times quite abrubt and also aggressive on the phone.

    Story goes on .........

    If it's a credit card report it as fraud!


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    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    kkapp wrote: »
    I know people are quick to complain, I would be one of those also. But I have to say that anytime i have had a problem with eircom they have been quick to sort it out and have always been courteous to me online and on the phone. 
    Thank you kkapp - and should you require further assistance please let us know :)

    Al


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    #10
    Rock 1234
    Registered Users Posts: 1,408 ✭✭✭Rock 1234


    Originally posted by kkapp
    I know people are quick to complain, I would be one of those also. But I have to say that anytime i have had a problem with eircom they have been quick to sort it out and have always been courteous to me online and on the phone. 

    Thank you kkapp - and should you require further assistance please let us know smile.png

    Al




    Interesting reply I am amazed,


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    #11
    punisher5112
    Registered Users Posts: 24,644 ✭✭✭✭punisher5112


    <snip>

    Mod: user warned for spamming the same link across various threads


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    #12
    punisher5112
    Registered Users Posts: 24,644 ✭✭✭✭punisher5112


    Shocking service.


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    #13
    Rock 1234
    Registered Users Posts: 1,408 ✭✭✭Rock 1234


    Dear Eir Reps,

    Now that you have got a chance to settle in and breathe in some fresh air, 

    "Can I ask will you be implementing Judge John O'Neills Court Order ? "


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    #14
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Rock 1234 wrote: »
    Dear Eir Reps,

    Now that you have got a chance to settle in and breathe in some fresh air, 

    "Can I ask will you be implementing Judge John O'Neills Court Order ? "
    Hi Rock 1234

    We will not be commenting or directly discussing legal cases however I can assure you that eir are continually working to improve practices so that such occurrences do not happen again.

    Al


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    #15
    Rock 1234
    Registered Users Posts: 1,408 ✭✭✭Rock 1234


    Hi Alan,

    Thank you for the reply, I do appreciate how difficult it must be for you, working for a  company like Eir, I honestly don't know how you can do it, continually apologising for a appalling excuse for a service, I am amazed how loyal some of your customers are, despite been treated with contempt, they continue to pay top dollar for a appalling service, or in some cases no service at all, luckily for Eir not all customer's demand their right to a service, that is fit for purpose, which they are entitled to under the consumer act, some customers think they have no alternative to Eir, but lots of other companies piggy back on Eir's Line, with excellent results, 

    I expect Eir will be sold off as soon as the build up a large customer base, with this flashy advertising campaign which we see and hear everywhere on TV, radio, newspapers and billboards,



    I wish you well Alan,


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    #16
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Rock 1234 wrote: »
    Hi Alan,

    Thank you for the reply, I do appreciate how difficult it must be for you, working for a  company like Eir, I honestly don't know how you can do it, continually apologising for a appalling excuse for a service, I am amazed how loyal some of your customers are, despite been treated with contempt, they continue to pay top dollar for a appalling service, or in some cases no service at all, luckily for Eir not all customer's demand their right to a service, that is fit for purpose, which they are entitled to under the consumer act, some customers think they have no alternative to Eir, but lots of other companies piggy back on Eir's Line, with excellent results, 

    I expect Eir will be sold off as soon as the build up a large customer base, with this flashy advertising campaign which we see and hear everywhere on TV, radio, newspapers and billboards,



    I wish you well Alan,
    You are welcome Rock 1234 - thanks for your well wishes.

    I will ensure that your feedback is provided in my reports to operations.

    Thanks
    AL


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