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Cancelling under 14 days

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  • 06-08-2015 11:10am
    #1
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭


    I would like to cancel my Eircom contract as I have found the support to be very poor. I will be moving to Sky. My number is meant to be ported from Magnet to Eircom but still hasn't be completed. I do not want to lose this number.

    Can I put in my cancellation request under the 14 days cancellation policy. Then order with Sky to minimise downtime. I will pay pro rata for any days over the 14 days if the move takes longer?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Vuzuggu wrote: »
    I would like to cancel my Eircom contract as I have found the support to be very poor. I will be moving to Sky. My number is meant to be ported from Magnet to Eircom but still hasn't be completed. I do not want to lose this number.

    Can I put in my cancellation request under the 14 days cancellation policy. Then order with Sky to minimise downtime. I will pay pro rata for any days over the 14 days if the move takes longer?
    Hi Vuzuggu

    You feel need to contact eircoms cancellations team for clarification surrounding cancelling under the 14 day cooling off period.

    I'm sorry I cannot help further with this

    Thanks
    Al


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    #3
    jay1988
    Registered Users Posts: 559 ✭✭✭jay1988


    eircom: Alan wrote: »
    Hi Vuzuggu

    You feel need to contact eircoms cancellations team for clarification surrounding cancelling under the 14 day cooling off period.

    I'm sorry I cannot help further with this

    Thanks
    Al

    Why? He can cancel for any reason within in the first 14 days from installation.

    Instead of calling eircom and been passed from pillar to post, just called your new provider and give them your uan and they should have it all done really easily for you.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jay1988 wrote: »
    eircom: Alan wrote: »
    Hi Vuzuggu

    You feel need to contact eircoms cancellations team for clarification surrounding cancelling under the 14 day cooling off period.

    I'm sorry I cannot help further with this

    Thanks
    Al

    Why? He can cancel for any reason within in the first 14 days from installation.

    Instead of calling eircom and been passed from pillar to post, just called your new provider and give them your uan and they should have it all done really easily for you.
    Hi jay1988

    It is advisable to call cancellations - the cancellations team can terminate the account or supply the UAN if required.

    Thanks
    Al


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