zooplus.de

tk123

chsdeddijj wrote: »

What's the German site for Zooplus?

The clue is in the thread title lol - zooplus.de

sillysmiles

I never read my emails. I just went on line to reorder an orthopedic dog bed and it wasn't allowing me. I even pulled out the laptop in case it was something random with my phone.
This is so annoying. Ordering their food is just something I don;t have to think about, I don't want the hassle of finding new food for the furred one.

Test For Echo

So, first order through zooplus.co.uk took about 10 days to arrive. Placed a second order last night and received the email below this evening. In 10 years I've never had this happen with zooplus.de, and zooplus.co.uk is working out about 20% more expensive for me. Not happy.

/ end rant

Delay Information
Your zooplus order *********

Dear *********,

Thank you very much for your order ********* from 09.06.2018.

Due to a high volume of orders, your delivery might be delayed. We know that you are looking forward to receiving your zooplus order and we are working hard to make sure it gets to you as soon as possible.

As soon as your parcel is on its way, you will receive a dispatch notification which includes a link to your selected delivery service provider. You can use this link to track the delivery status of your parcel and if necessary, change the delivery day.

Best regards,
Your zooplus service team


Notes & Hints


Please note that the contract of sale is only concluded once you have received a further email with your order shipping confirmation.

tk123

I ordered one from .ie and one from .com 2 weeks ago and it took 7 days as it was the BH weekend - so one day later than normal if it wasn’t a BH. I always use DPD though and find dhl / an post takes longer. I’ve had the delay notice once and it was delayed dispatching 1 or 2 days.
They drive me crazy - I might need to get a new ramp and it’s €35 dearer on .ie/.com compared to .co.uk!

pawrick

My last order on the .ie site, I chose DHL. One parcel went via UK which seems to be a sticking point causing delays anytime I order while the other arrived a day sooner and was delivered by an post via holland. both parcels were large boxes so I dont know why one arrived via an post.

Springwell

That delay notice seems to mean sod all - I've got it a few times and it's never added any time to my delivery.

My parcels always go to Belgium - UK - Athlone with DPD.

mymo

Ordered from .ie on Thursday night, Friday morning got email about 19% off, they'd already shipped my order, in less than 12 hours, I rang and discount was applied to order. Parcel came this morning, quickest I ever got a delivery.
My cat needs renal food, which they have on .de but not .ie really annoying

pawrick

Further email i received from zooplus when i queried the lack of selection on the German site v the irish site and if they intend adding products to the Irish site. I think people should pester them on this as telling us to use the UK site is a bit of a joke considering they are due to leave the Eu and dont have the same currency. On top of this the earlier excuse of the differing VAT rates as a reason why we are blocked from the German site is ignored for the UK???? It sounds like they are talking BS to me.

++++++++++++++++++++++++

Thank you for your message.

we would like to understand your reasons for ordering on the DE website for delivery to Ireland, instead of either the UK or IE websites.

This will help us to determine if we need to make changes or improvements to those shops in line with country specific, to equal the products and services that were available to you from the DE website.

Please note that in the case of assortment, we cannot guarantee this for all products particularly for some German brands and for those products that we are already restricted from shipping to Ireland, but we are more than happy to have a look into this.


We do appreciate you understanding and apologise for any inconvenience.

We trust you will not hesitate to contact us should you require any further assistance: https://www.zooplus.ie/contact/.

muddypaws

I've not bought from zooplus before but want to get some food so, which site would be best? What's the best way to shop with them, is there a membership or loyalty scheme that's worth signing up to? It's just food for Diefer I'd be buying and just while he's a pup.

pawrick

muddypaws wrote: »

I've not bought from zooplus before but want to get some food so, which site would be best? What's the best way to shop with them, is there a membership or loyalty scheme that's worth signing up to? It's just food for Diefer I'd be buying and just while he's a pup.

If you order on zooplus.ie use this code for 19% off 19-EXCLUSIVES certain products - valid til 11pm tonight. There is a new member discount also but you can only use one or the other and this can not be used with the membership discount either.

Until recently most here were ordering from the zooplus.de (German) site but they will no longer deliver if ordered from there. Only the .ie .co.uk and .com sites deliver to Ireland now.
Depending on the deals on a particular day one site may be better than the other to order from. The Irish site has a limited selection compared to the UK and German site but you could be lucky and it might have what you need. There is a membership discount but there seems to be issues signing up to that via the Irish site. membership offers 7% extra off for a small once off fee covering 1 to 3 years.

muddypaws

Ordered on Wednesday night, delivered today, for €20 a bag less than I'd pay in a bricks and mortar shop here, if anyone here stocked it! Stupid getting excited when the DPD man turned up, when I knew it was just 2 bags of dog food!

tk123

muddypaws wrote: »

Ordered on Wednesday night, delivered today, for €20 a bag less than I'd pay in a bricks and mortar shop here, if anyone here stocked it! Stupid getting excited when the DPD man turned up, when I knew it was just 2 bags of dog food!

You do realise you can track him and see how many stops are left before you?:P

muddypaws

tk123 wrote: »

muddypaws wrote: »

Ordered on Wednesday night, delivered today, for €20 a bag less than I'd pay in a bricks and mortar shop here, if anyone here stocked it! Stupid getting excited when the DPD man turned up, when I knew it was just 2 bags of dog food!

You do realise you can track him and see how many stops are left before you?:P

Not today, didn't even get the text to say there was a delivery today

tk123

Chancers! I was charged 6.99 for postage even though I spent the min €49! Have emailed them! :rolleyes:

sunbeam

There was a bit of uproar on the zooplus.de Facebook page a few days ago, as they now appear to be charging German customers extra if their deliveries require more than one package. I suspect that we'll be next in line for that.

I haven't used them for a while but noticed on zooplus.ie that their prices for the cheaper cat foods seem to have increased a lot. Think I'll be heading back to Amazon for the time being.

frozenfrozen

is there somewhere better I can order royal canine young sterilised cat food. from zooplus.de we were getting 12kg bags for around 50 euro

Test For Echo

zooplus.com are now charging a 'service fee' for orders in excess of 31kg.

zooplus.co.uk are dispatching orders in part with DPD even though DHL are selected at checkout. Zooplus have stated they do this for 'logistical reasons'. I select DHL even though it's an extra £1 because DPD will not deliver to my location at work. Never had any problems with zooplus until this year. :mad:

Zapperzy

€4 for delivery of each box, no thank you I'll start looking elsewhere if I've to pay that.

They already increased the cost of the cat food I get by €2 and tried to claim it was a discount. A tray of 20 smilla has been €18.99 for years, suddenly it went up to €20.99 as a black Friday deal down from €21.99 despite having never been €21.99. I sent them a complaint with screenshots and attachments of previous orders and got a bulls**t reply back. Still listed as a discount on the website.

tk123

I got 2 new coolmats and some treats... I assumed the mats were pushing the price up so removed them and added 2 extra bags of treats to get over the 49 to test and it was still charging the 6.99! Rabbits ears aren’t heavy so it’s def not the weigh! :mad:

pawrick

They have terrible customer service in as far as keeping customers informed of changes. This total lack of communication is highlighted again in their German FB comments. Whatever their future it doesn't appear all is well in zooplus.

tk123

Thank you for taking the time to contact us.

Kindly be informed that you placed an order on zooplus.com

Please note that we offer free shipping to Ireland on orders over 99 EUR on our International website. Therefore, you have been charged for shipping.

We trust you will not hesitate to contact us should you require any further assistance: https://www.zooplus.com/contact/.

Cheekies - Zooplus.com states free delivery over €49!!! :mad: https://www.zooplus.com/content/shippingcosts
'For most areas in the Republic of Ireland*, we offer you a choice of delivery service partner and free delivery on orders of €49 or more, as follows:'

Also I told them that their contact form is broke.. they link me to the contact form :rolleyes:


Update... they told me to scroll down on that page(!). I replied saying the same page said it was free and how were customers supposed to know which info to go by so they begrudgingly refunded the postage.

pawrick

Worth noting that amazon is now starting to be competitive on prices for some brands incl. delivery when comparing to the zooplus.com and .ie sites.

It's handy also to have a revolut account for the better sterling exchange rate for the UK amazon and zooplus sites.

tk123

+ Amazon prime now includes free 2 day delivery to Ireland with no min spend

Springwell

Tried to charge me €3.99 for two boxes. Order was €99. Split into two orders with free delivery for both.

sillysmiles

All those STOCK-UP and STOCKUPANDSAVE codes no longer work. Does anyone have one that works?

loveisdivine

5% off today only. 5-XMAS-18

pawrick

loveisdivine wrote: »

5% off today only. 5-XMAS-18

wont work if you are already a have a discount plan unfortunitely (this wasnt always the case with other discount codes)

Test For Echo

pawrick wrote: »

wont work if you are already a have a discount plan unfortunitely (this wasnt always the case with other discount codes)

What's a "discount plan"? I'm now spending approx €200 a month @ Zooplus

tk123

Test For Echo wrote: »

What's a "discount plan"? I'm now spending approx €200 a month @ Zooplus

You get 3% off every purchase for 3 years for (I think) €20. They're f3ckers though and you can only get it on zooplus.com which charges postage. In the good old days you could sign up on zooplus.de and get the 8% one!

pawrick

tk123 wrote: »

You get 3% off every purchase for 3 years for (I think) €20. They're f3ckers though and you can only get it on zooplus.com which charges postage. In the good old days you could sign up on zooplus.de and get the 8% one!

I get 7% via my German account on the Irish page still (they reduced it from 8 for their german customers around the same time they restricted access for Irish customers)

JPA

boomerang wrote: »

Good news! It comes into effect in December.

http://www.thejournal.ie/irish-online-shopping-eu-3830479-Feb2018/

What is the story here?
This was meant to come into force on December 3rd but still can't get delivery to Ireland from .de site.

https://ec.europa.eu/digital-single-market/en/geo-blocking-digital-single-market

Anybody know?

pawrick

JPA wrote: »

What is the story here?
This was meant to come into force on December 3rd but still can't get delivery to Ireland from .de site.

https://ec.europa.eu/digital-single-market/en/geo-blocking-digital-single-market

Anybody know?

some googling found this

Every Member State must designate a body or bodies responsible for providing assistance to consumers in the event of a dispute with a trader connected to the Geo-blocking Regulation. This assistance could be provided by explaining consumers’ rights, helping consumers settle a dispute with a trader located in another Member State or explaining future steps for a consumer to take should the consumer assistance body be unable to help. Each Member State must also specify one or more bodies responsible for ensuring the adequate and effective enforcement of the Geo-blocking Regulation.

so i guess it's down to the consumer to report them to some body which probably hasnt been set up yet here?

pawrick

I've sent the consumer protection commission an email asking where complaints are to be directed. Chances are noting is in place seeing how it's not mentioned on their website.

https://www.ccpc.ie/consumers/

Test For Echo

Seen this article on breakingnews.ie so just sent an email to Deirdre Clune MEP asking if an office or body has been set up to oversee compliance. No harm in asking

pawrick

Been directed to the European Consumer Centre Ireland as they deal with companies based outside of Ireland. Will see where it goes next.

website of the ECCI:

https://www.eccireland.ie/

tk123

We should all contact them. I'm tempted to ask zooplus on their FB page lol

sillysmiles

tk123 wrote: »

. I'm tempted to ask zooplus on their FB page lol

Do it!!!

tk123

sillysmiles wrote: »

Do it!!!

"At present, although there are uncertainties about the new regulation on geo-blocking, we don't have any plans to change this.

An important element of the new regulation is that web shops are not obliged to deliver to all EU countries. Web shops are not allowed to block customers based on their IP address or redirect them to another shop. We adhere to this policy.

For example, the German zooplus shop "zooplus.de" does NOT block access for Ireland customers. However, we reserve the right not to deliver orders to an address that is physically not in the shop's address. So in this case Germany.

This is fully in line with current geo-blocking regulations."

pawrick

tk123 wrote: »

"At present, although there are uncertainties about the new regulation on geo-blocking, we don't have any plans to change this.

An important element of the new regulation is that web shops are not obliged to deliver to all EU countries. Web shops are not allowed to block customers based on their IP address or redirect them to another shop. We adhere to this policy.

For example, the German zooplus shop "zooplus.de" does NOT block access for Ireland customers. However, we reserve the right not to deliver orders to an address that is physically not in the shop's address. So in this case Germany.

This is fully in line with current geo-blocking regulations."

Thanks for the update.

No harm running it by the official channels & will post back if i receive a response. They are probably within the law in doing what they are doing however I wonder if they are fully in keeping with the regulations (in spirit or otherwise) considering items shipped come from the same locations prior to the change in their internal policy towards Irish customers.

pawrick

received a reply from the ECCI - European Consumer Centre Ireland

Unfortunately it's not good and looks like the GEO blocking legislation is easily bypassed by doing what zooplus have done.

*****************************************************************************************************
Thank you for contacting the European Consumer Centre in Ireland (ECC Ireland).

ECC Ireland offers free information and advice to the public on their rights as consumers in the European Union, assisting them with cross-border complaints (where consumer and trader are based in a different EU/EEA state). ECC Ireland is also involved in various pan-European projects and, as part of a network of 30 centres in Europe, assists consumers in resolving cross-border consumer complaints in an amicable manner. Please note that our services are strictly out-of-court and we do not have any powers of enforcement.

In relation to your complaint, please be advised that Regulation (EU) 2018/302 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market bans the blocking of access to websites and the re-routing without the customer’s prior consent.

Certain traders operate different versions of their online interfaces (e.g. websites, apps) targeting customers from different Member States. However, as I indicated above, redirecting consumers from one version of the online interface to another version on a discriminatory basis and without their explicit consent is prohibited. Whilst these websites should be accessible to all EU consumers and EU consumers should be able to purchase goods under exactly the same conditions, including price and conditions relating to the delivery of the goods, as consumers who are residents in the Member State in which the goods are delivered or in which the goods are collected, please note that the Regulation does not regulate or harmonise price levels as such and traders remain free to set different prices on website targeting different customer groups.

In light of the above and in relation to your complaint, you should not be redirected from the trader’s German website to the Irish one without your explicit consent. You should be able to access the website in question and place an order under the same conditions as consumer residents in Member States in which the goods are delivered. Unfortunately, if under the website’s terms and conditions the trader does not deliver to Ireland, getting the trader to deliver to Ireland may not be possible under the Geo-blocking Regulation, but rather you will have to organise delivery yourself or arrange to collect the goods at the trader’s premises, if you decide to place an order through the website.

In terms of reporting and enforcement, under Article 7 of the Regulation, each Member State shall designate a body responsible for adequate and effective enforcement of the Regulation. The Statutory Instrument giving effect to the Regulation in Ireland (S.I. No 513 of 2018) stipulates that the Competition and Consumer Protection Commission is designated for the purposes of Article 7 of the EU Regulation as regards disputes between a consumer and a trader. More information on the Regulation and traders’ obligations can be obtained here.

I hope this information will prove to be helpful.

tk123

Posting here as this seems to have become our all things zooplus thread I got some snouts before Christmas that seem to be from a bad batch - have consistently made one or both dogs sick as well as my friend's dog who I gave a bag to. Bailey can swallow without chewing and then get sick so I put it down to that initially but then the 2 others were also sick within seconds of eating them. Anyways mailed zooplus - they asked for a photo of the bag and batch number so they can take it up with their supplier and have refunded me. Don't think I'd buy them again after this though!

sillysmiles

ah gross, poor pups. I did once have a bag of dry food that was mouldy when I opened it. I sent them a photo and they refunded no problem.

jomalone14

I'm placing an order on zooplus.ie site this morning. My 3% discount plan expired just before Christmas so I tried to renew it while purchasing my items at checkout.
No discount plan anymore! Anyone else notice this on the irish site?

tk123

jomalone14 wrote: »

I'm placing an order on zooplus.ie site this morning. My 3% discount plan expired just before Christmas so I tried to renew it while purchasing my items at checkout.
No discount plan anymore! Anyone else notice this on the irish site?

Yeah you can’t renew on .ie but can get on .com... but you pay postage on .com so with most orders it wipes out your saving

jomalone14

tk123 wrote: »

Yeah you can’t renew on .ie but can get on .com... but you pay postage on .com so with most orders it wipes out your saving

Thanks for this. Just looked up .com I'm reading that postage is free on orders over €99 so I still might be ok for the next order and a new savings plan. Will check it out when ordering again next month.

loveisdivine

Is it possibly to sign up to the savings plan now or is it only for existing savings plan customers?

pawrick

Not sure if it this would work for you, but I log in to the Irish site with my german account credentials where i set up my discount (7% off) and the discount carries over. Maybe it's just because i had the discount set up before they cut back the offers to Irish customers that it still applies and wont when it comes time to renew.

Also - try this code on the Irish site

IE-WINTER-SALE for 10% OFF until 11PM 1ST Feb 19 on the Irish site (edit: just spotted this code doesn't apply to food!)

tk123

After the snouts last time and their inconsistent rabbits ears I put in a big order on jr pet products in the uk. I'd gotten some bits and pieces before and preferred them to Zooplus for quality. Also the bags are resealable which saves me having to tip them into containers etc.. The cost was pretty much the same and I got 1kg packs (if they sell something in say 100g packs and you pick 1kg you get 10 packs) to bring it down more...as well as telling myself I was getting €23 off as I'd gotten the refund from zooplus lol! I was a bit :eek: when it all came lol - my friend said its like a drugs stash you see on the news :pac::pac:
They often have sales so I'll be stocking up from them in future.

jomalone14

Thank you for taking the time to contact us.

We have recently made changes to the way that our savings plan is offered and how we send the invitation to join.

We are no longer able to manually apply the savings plan and regretfully we cannot request for this to be done by our technical team.

The invitation can ONLY be applied by the system and will be sent when triggered to do so.

We expect that you will receive an invitation in due course, but we are not able to confirm when this will be.


Above is the response I got when I asked Zooplus where their Savings plan has gone for customers of the Irish site.
I spent over €1,250 with them last year as I have 3 big hungry dogs. This has p***ed me off no end.
I’m done with ordering from them.

jomalone14

tk123 wrote: »

After the snouts last time and their inconsistent rabbits ears I put in a big order on jr pet products in the uk. I'd gotten some bits and pieces before and preferred them to Zooplus for quality. Also the bags are resealable which saves me having to tip them into containers etc.. The cost was pretty much the same and I got 1kg packs (if they sell something in say 100g packs and you pick 1kg you get 10 packs) to bring it down more...as well as telling myself I was getting €23 off as I'd gotten the refund from zooplus lol! I was a bit :eek: when it all came lol - my friend said its like a drugs stash you see on the news :pac::pac:
They often have sales so I'll be stocking up from them in future.

Tk123 thanks for this. Unfortunately JR pet products only do treats, if they did food as well, I’d be straight over to them.