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delayed luggage for 9 days.. rights?

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  • 08-08-2015 10:24pm
    #1
    teacher30
    Closed Accounts Posts: 122 ✭✭


    I travelled to Uganda in July to do volunteering in a school. Luggage didn't arrive in Uganda and was told it would come the next day. Fine. But ... I rang day after day after day ... Luggage arrived the night before going home. I told them everyday that I phoned that I needed my medication. Most unhelpful. Ran up a phone bill of 500 euro ringing them everyday. I had no medication, all the materials I brought for the school obviously didn't arrive etc. Awful two weeks. They're not bothered responding to my strong e mail demanding proper compensation to cover phone calls, ruined trip etc. They gave me 120 $ for the inconvenience of having no luggage for first three days - that's it. What should I do? Thanks


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    #2
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    What does your travel insurance say?

    Who did you book with? An airline or a travel agent? Did you check their terms and conditions for lost/delayed luggage?

    Interesting article here which may be of use.

    http://www.telegraph.co.uk/travel/columnists/sophiebutler/10935421/Delayed-airport-luggage-your-rights.html


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    #3
    teacher30
    Closed Accounts Posts: 122 ✭✭teacher30


    Paulw wrote: »
    What does your travel insurance say?

    Who did you book with? An airline or a travel agent? Did you check their terms and conditions for lost/delayed luggage?

    Hi Paulw
    Thank you for your msg.
    I've gone through the insurance doc and no mention of delayed luggage, unless I'm missing a page. I booked on ebookers. I'm not out to 'make money' - just want them to acknowledge their fault and cover costs incurred. Etihad is the company I'm dealing with. Thanks.


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    #4
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    Travel insurance usually has a section for delayed/lost luggage.

    Just make sure you have receipts and documentation for everything.

    You will need to fill out their claim form too.
    http://sixvision.net/baggage/form-english.html


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    #5
    teacher30
    Closed Accounts Posts: 122 ✭✭teacher30


    Paulw wrote: »
    Travel insurance usually has a section for delayed/lost luggage.

    Just make sure you have receipts and documentation for everything.

    You will need to fill out their claim form too.
    http://sixvision.net/baggage/form-english.html

    Paulw ... you're very good! Thanks a million! I'm at the end of my tether dealing with them and asking around, so I appreciate your help! :-)


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    #6
    endofrainbow
    Registered Users Posts: 2,710 ✭✭✭endofrainbow


    it is never recommended that you place medications in your checked bags, in fact, most airlines will not pay out for any valuables so I wouldn't be looking to claim for them.

    You also need to be aware that the $120 already paid, may be factored in to any claim.


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    #7
    teacher30
    Closed Accounts Posts: 122 ✭✭teacher30


    endofrainbow wrote: »
    it is never recommended that you place medications in your checked bags, in fact, most airlines will not pay out for any valuables so I wouldn't be looking to claim for them.

    You also need to be aware that the $120 already paid, may be factored in to any claim.

    It's the fact that they IGNORED the urgency of the bag being delivered. That's why I'm so annoyed. I rang everyday and they just fobbed me off. The bag was in Abu Dhabi for almost two weeks. They clearly don't give a Damn about their customers


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