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Received bill email notification for a closed account?

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  • 17-08-2015 10:04am
    #1
    B17G
    Closed Accounts Posts: 1,003 ✭✭✭


    I received a bill email notification on Friday last (the 14th) for a bill from Eircom. However this account has been closed since February. The email says the bill was for August and the amount was for 28.22.  Can someone investigate this. Thank you.

    I'll pm a/c details etc if requested.


Comments

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    B17G wrote: »
    I received a bill email notification on Friday last (the 14th) for a bill from Eircom. However this account has been closed since February. The email says the bill was for August and the amount was for 28.22.  Can someone investigate this. Thank you.

    I'll pm a/c details etc if requested.
    Hi B17G

    Please PM me your the associated account number and I'll look in to this today

    Thanks
    Al


  • Options
    #3
    B17G
    Closed Accounts Posts: 1,003 ✭✭✭B17G


    Alan, PM sent.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Thanks B17G

    Apologies for this, I have removed the charges today. They came from direct debit fees which were wrongly applied.

    Thanks
    Al


  • Options
    #5
    B17G
    Closed Accounts Posts: 1,003 ✭✭✭B17G


    Thank you. Can you confirm that that account is closed? Thanks.


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    B17G wrote: »
    Thank you. Can you confirm that that account is closed? Thanks.
    Yes B17G

    The account is definitely closed

    Thanks
    Al


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    #7
    B17G
    Closed Accounts Posts: 1,003 ✭✭✭B17G


    Received another email notification on the 15th September.

    "Your September bill amount is €0.00" etc.....

    I know the amount is zero, but surely I should not be continuing to receive these emails at this stage?


  • Options
    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    B17G wrote: »
    Received another email notification on the 15th September.

    "Your September bill amount is €0.00" etc.....

    I know the amount is zero, but surely I should not be continuing to receive these emails at this stage?
    Hi B17G, 

    Apologies for this, I can organise to stop this. 

    Feel free to PM me your account details and I'll organise this for you. 

    Thanks 

    Tracey 


  • Options
    #9
    B17G
    Closed Accounts Posts: 1,003 ✭✭✭B17G


    eir: Tracey wrote: »
    B17G wrote: »
    Received another email notification on the 15th September.

    "Your September bill amount is €0.00" etc.....

    I know the amount is zero, but surely I should not be continuing to receive these emails at this stage?
    Hi B17G, 

    Apologies for this, I can organise to stop this. 

    Feel free to PM me your account details and I'll organise this for you. 

    Thanks 

    Tracey 
    PM sent.


  • Options
    #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    B17G wrote: »
    eir: Tracey wrote: »
    B17G wrote: »
    Received another email notification on the 15th September.

    "Your September bill amount is €0.00" etc.....

    I know the amount is zero, but surely I should not be continuing to receive these emails at this stage?
    Hi B17G, 

    Apologies for this, I can organise to stop this. 

    Feel free to PM me your account details and I'll organise this for you. 

    Thanks 

    Tracey 
    PM sent.
    Thanks, I'll come back to you soon through PM's.

    Thanks 

    Tracey 


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