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Refund Query

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  • 19-08-2015 2:57pm
    #1
    nemoisback66
    Registered Users Posts: 142 ✭✭


    Hi,

    I recently cancelled my eircom broadband and phone and was overchared and due a refund. I had rang a couple of times to be told that this would be resolved and credited to my account.

    I am yet to receive a refund and wondering can you help me.

    Thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    nemoisback66 wrote: »
    Hi,

    I recently cancelled my eircom broadband and phone and was overchared and due a refund. I had rang a couple of times to be told that this would be resolved and credited to my account.

    I am yet to receive a refund and wondering can you help me.

    Thanks
    HI nemoisback66

    If you would like to PM me the eircom account number I will be happy to look in to this for you.

    Thanks
    Al


  • Options
    #3
    nemoisback66
    Registered Users Posts: 142 ✭✭nemoisback66


    eircom: Alan wrote: »
    nemoisback66 wrote: »
    Hi,

    I recently cancelled my eircom broadband and phone and was overchared and due a refund. I had rang a couple of times to be told that this would be resolved and credited to my account.

    I am yet to receive a refund and wondering can you help me.

    Thanks
    HI nemoisback66

    If you would like to PM me the eircom account number I will be happy to look in to this for you.

    Thanks
    Al
    Hi Alan,

    Thanks for your reply but this has since been resolved. Thanks


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    nemoisback66 wrote: »
    eircom: Alan wrote: »
    nemoisback66 wrote: »
    Hi,

    I recently cancelled my eircom broadband and phone and was overchared and due a refund. I had rang a couple of times to be told that this would be resolved and credited to my account.

    I am yet to receive a refund and wondering can you help me.

    Thanks
    HI nemoisback66

    If you would like to PM me the eircom account number I will be happy to look in to this for you.

    Thanks
    Al
    Hi Alan,

    Thanks for your reply but this has since been resolved. Thanks
    That's no problem nemoisback66

    Thanks for letting me know

    Al


  • Options
    #5
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    Hi eir Reps,

    Rather than opening a new thread thought I'd piggy back on this.
    Same deal, close an eircom contract recently following the passing of the account holder. There is a refund due now.
    How to I go about claiming this given the account is now closed.

    Thanks,


  • Options
    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Johnnio13 wrote: »
    Hi eir Reps,

    Rather than opening a new thread thought I'd piggy back on this.
    Same deal, close an eircom contract recently following the passing of the account holder. There is a refund due now.
    How to I go about claiming this given the account is now closed.

    Thanks,
    Hi Johnnio13

    You would need to contact eir accounts team on free phone 1901. A refund case needs to be set up by a member of accounts and considering the circumstances more details may be needed to issue in a different name to that of the previous account holder.

    Thanks
    Al


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