Water issues in apartment

Whiskeyjack

I live in an apartment building in Sandymount and we've been having problems with our cold water running out, it's been steadily dwindling for about a week now. I did a bit of googling and saw that it's most likely a case of a problem with the mains supply.

I gave Irish water a call (We're signed on and fully paid up) and they said to send someone from the council to have a look and a couple of hours later I got a call from a guy from the council saying that they don't look after issues with "private apartments" and I need to call the management company.

I have a strong feeling this is the beginning of me being ping-ponged back and forth between the management company and Irish Water, so if anyone can help me with the right course of action here I'd be extremely grateful. I haven't asked anyone else in the biulding yet if they're having issues but I'll do so when I get home.

athtrasna

Did you call the management agents? Should have been your first port of call.

Cuddlesworth

MAnagement company. Most apartment blocks have their own pumps or gravity fed supplies for water pressure.

Marcusm

Whiskeyjack wrote: »

I live in an apartment building in Sandymount and we've been having problems with our cold water running out, it's been steadily dwindling for about a week now. I did a bit of googling and saw that it's most likely a case of a problem with the mains supply.

I gave Irish water a call (We're signed on and fully paid up) and they said to send someone from the council to have a look and a couple of hours later I got a call from a guy from the council saying that they don't look after issues with "private apartments" and I need to call the management company.

I have a strong feeling this is the beginning of me being ping-ponged back and forth between the management company and Irish Water, so if anyone can help me with the right course of action here I'd be extremely grateful. I haven't asked anyone else in the biulding yet if they're having issues but I'll do so when I get home.

First of all speak to your neighbours to establish if you are the only one with a problem. If you are then pass that information on to the OMC. Irish Water is responsible only up to the point of the stopcock/meter generally. Thereafter it's the property owner's issue which in this case means the OMC. Canvassing your neighbours with whom you can have daily contact is easier than waiting for the OMC to do so.

athtrasna

You'll have to deal with the management agent as they are hired by the omc to administer the running of the development. The omc will not have an office, hence my original post to contact the agent. One property having problems is enough to contact them over. No need to waste time trying to contact neighbours

Whiskeyjack

Marcusm wrote: »

First of all speak to your neighbours to establish if you are the only one with a problem. If you are then pass that information on to the OMC. Irish Water is responsible only up to the point of the stopcock/meter generally. Thereafter it's the property owner's issue which in this case means the OMC. Canvassing your neighbours with whom you can have daily contact is easier than waiting for the OMC to do so.

Thanks, but whats OMC?

P. Breathnach

The OMC is the Owners' Management Company, of which you (or your landlord, if you rent) are a member. While they are formally responsible for the running of the development, it is usual to appoint a managing agent (usually a company that specialises in such work) to look after the bulk of the work.

If you are a tenant, the correct procedure is to ask the owner to communicate with the managing agent. In a case like this, however, the managing agent might not mind if you bypass the formal lines, and make direct contact (but if you do, it's good manners to tell your landlord that you have done so).

the_syco

Whiskeyjack wrote: »

I live in an apartment building in Sandymount and we've been having problems with our cold water running out, it's been steadily dwindling for about a week now. I did a bit of googling and saw that it's most likely a case of a problem with the mains supply.

Mains supply mainly if it's a house. Check with your neighbours; if it's only you, check if they have an electric pump to help get the water.