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Can Eircom confirm my usage (myeircom is incorrect)

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  • 21-08-2015 3:01pm
    #1
    starfry
    Registered Users Posts: 26 ✭


    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    [font=Times New Roman","serif]Hi starfry
    [/font]


    [font=Times New Roman","serif]I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Apologies for the inconvenience this has created starfry[/font]
    [font=Times New Roman","serif] [/font]
    Thanks
    Al


  • Options
    #3
    starfry
    Registered Users Posts: 26 ✭starfry


    eircom: Alan wrote: »
    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    Hi starfry



    I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.
     
    Apologies for the inconvenience this has created starfry
     
    Thanks
    Al
    Thanks Al. But what does that mean - is the spike real or not ? If it's real then can I find out what its cause is? I don't have anything connected that I would expect to download 80G in one day.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    Hi starfry



    I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.
     
    Apologies for the inconvenience this has created starfry
     
    Thanks
    Al
    Thanks Al. But what does that mean - is the spike real or not ? If it's real then can I find out what its cause is? I don't have anything connected that I would expect to download 80G in one day.
    The spike is not a real reflection of usage starfry - this is a dispay problem currently being looked in to

    Thanks
    Al


  • Options
    #5
    starfry
    Registered Users Posts: 26 ✭starfry


    eircom: Alan wrote: »
    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    Hi starfry



    I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.
     
    Apologies for the inconvenience this has created starfry
     
    Thanks
    Al
    Thanks Al. But what does that mean - is the spike real or not ? If it's real then can I find out what its cause is? I don't have anything connected that I would expect to download 80G in one day.
    The spike is not a real reflection of usage starfry - this is a dispay problem currently being looked in to

    Thanks
    Al
    Does that mean that the value displayed were the Eircom screen says "Total Downloads to date this month" is incorrect ? That's showing 84GB.


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    Hi starfry



    I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.
     
    Apologies for the inconvenience this has created starfry
     
    Thanks
    Al
    Thanks Al. But what does that mean - is the spike real or not ? If it's real then can I find out what its cause is? I don't have anything connected that I would expect to download 80G in one day.
    The spike is not a real reflection of usage starfry - this is a dispay problem currently being looked in to

    Thanks
    Al
    Does that mean that the value displayed were the Eircom screen says "Total Downloads to date this month" is incorrect ? That's showing 84GB.
    Yes, although everything is correct up until the Spike

    Thanks
    Al


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  • Options
    #7
    starfry
    Registered Users Posts: 26 ✭starfry


    eircom: Alan wrote: »
    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    Hi starfry



    I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.
     
    Apologies for the inconvenience this has created starfry
     
    Thanks
    Al
    Thanks Al. But what does that mean - is the spike real or not ? If it's real then can I find out what its cause is? I don't have anything connected that I would expect to download 80G in one day.
    The spike is not a real reflection of usage starfry - this is a dispay problem currently being looked in to

    Thanks
    Al
    Does that mean that the value displayed were the Eircom screen says "Total Downloads to date this month" is incorrect ? That's showing 84GB.
    Yes, although everything is correct up until the Spike

    Thanks
    Al
    Lovely, thanks for clarifying Al. I guess it'll correct itself in a few days...


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    eircom: Alan wrote: »
    starfry wrote: »
    I just raised a fault via myeircom but there wasn't an appropriate issue type.

    On August 17th my usage chart on myeircom shot up from around 10G to over 80G. I have nothing connected that could account for that. I shut down my router until this is resolved. I  checked again today and the chart is back to around 10G (and shows no usage after the 18th) but the "total downloads this month" still reads in excess of 80G so the chart and the text don't match.

    What's the right way to contact Eircom to have this looked at?

    Thanks.

    Hi starfry



    I have just had confirmation that there is a display problem on the summary page.  If you click into the current month it will show the stats up to the previous day without the spike at the end. This issues has been formally identified and we're hoping to have this resolved soon.
     
    Apologies for the inconvenience this has created starfry
     
    Thanks
    Al
    Thanks Al. But what does that mean - is the spike real or not ? If it's real then can I find out what its cause is? I don't have anything connected that I would expect to download 80G in one day.
    The spike is not a real reflection of usage starfry - this is a dispay problem currently being looked in to

    Thanks
    Al
    Does that mean that the value displayed were the Eircom screen says "Total Downloads to date this month" is incorrect ? That's showing 84GB.
    Yes, although everything is correct up until the Spike

    Thanks
    Al
    Lovely, thanks for clarifying Al. I guess it'll correct itself in a few days...
    Cheers starfry

    We are hoping to have this resolved in the next few days

    Al


  • Options
    #9
    starfry
    Registered Users Posts: 26 ✭starfry


    Hi Al, what's the status of this issue do you know?
    I have just received a bill with an excess charge on it. The router has been powered off since August 17th.
    The Eircom screen is still showing the excessive usage but it isn't reflected in the graph. Now my bill is wrong too...
    Thanks.


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