Revolut - Ultracheap FX (prepaid Mastercard)

adox

I am on to customer service and they are basically saying that card limits are different for everybody so they don’t know what mine is, can’t increase it and advise doing a bank transfer!

Poor.

Jeff2

The Haven wrote: »

Says I'm over the daily limit.
Not a problem with the card I'm using.
Had this Revolut account for a few months.
Only deposited €200 usually.

A shame, my computer upgrade will cost around £1600, onto the bank cc, for the extra currency charge and 1.50 fee - pfff
The main reason for getting this card - to stop those charges for non euro transactions.

Are you saying you paid 1600 GBP and are complaining about a €1.50 charge.

gwalk

adox wrote: »

You mean you set up your revolut with another bank account and do the transfer from that account to Revolut?

yes i set up my revolut account as a payee on another account and transfer in

Yggr of Asgard

adox wrote: »

Yeah I just tried to load €1000 first via Google pay and then through my boi visa card and both times says I'm over the daily limit and to try smaller amount.

Pita.

Giving that Boi says they have no limit on card spending money (well it seems to be 25000) this must be revolut enforced limit.

adox

Yggr of Asgard wrote: »

Giving that Boi says they have no limit on card spending money (well it seems to be 25000) this must be revolut enforced limit.

Yeah its definitely a Revolut limit, confirmed by their customer service. They basically said that card limits vary from person to person and because of this she couldnt see what my limit is or increase it.
She told me a bank transfer had no limits and if I wanted my limit to increase to use the card more!

adox

Mr.S wrote: »

Verify your source of funds and the limits are greatly extended (removed?) - I never have an issue with them anymore.

How do you do that?

Nigel Fairservice

adox wrote: »

Yeah I just tried to load €1000 first via Google pay and then through my boi visa card and both times says I'm over the daily limit and to try smaller amount.

Pita.

Had a similar experience on Saturday. The amount was a good bit bigger than usual though.

adox

Nigel Fairservice wrote: »

Had a similar experience on Saturday. The amount was a good bit bigger than usual though.

My 24 hour limit seems to be €200! i transferred €100 last night and tried to transfer €200 this morning and am still getting the "over 24 hour daily limit" message.

JoyPad

adox wrote: »

How do you do that?

https://blog.revolut.com/what-is-source-of-funds-and-how-does-it-affect-me/

I don't think this is still an option, though. If you go into the app, and navigate More > Help > Profile, there's a topic titled 'Are there any deposit limits?" which explains the current situation, and it is very similar with what has been posted above: limits will increase over time, as you use the service.

I know I did the source of funds validation, sending photos of a letter of employment from my company, and a recent payslip. But that was ~4 years ago.

adox

JoyPad wrote: »

https://blog.revolut.com/what-is-source-of-funds-and-how-does-it-affect-me/

I don't think this is still an option, though. If you go into the app, and navigate More > Help > Profile, there's a topic titled 'Are there any deposit limits?" which explains the current situation, and it is very similar with what has been posted above: limits will increase over time, as you use the service.

I know I did the source of funds validation, sending photos of a letter of employment from my company, and a recent payslip. But that was ~4 years ago.

Thanks. I have the card nearly two years so having a paltry €200 limit is poor, really poor.

JoyPad

adox wrote: »

Thanks. I have the card nearly two years so having a paltry €200 limit is poor, really poor.

I don't think having the card for a long time is what they're looking for, but rather the frequency of use. Do you top up and use the card regularly?

adox

JoyPad wrote: »

I don't think having the card for a long time is what they're looking for, but rather the frequency of use. Do you top up and use the card regularly?

Infrequently tbh. Ive just set it as default for Google Pay so will use it a lot more now and see if it increases.

emmettn

Hi folks, I'm currently doing a masters research project on fintech/mobile banking in Ireland. If you've got a couple of minutes would you mind filling out this quick survey?

dcubusinessschool.eu.qualtrics.com/jfe/form/SV_8wA73Foifi6snlP

Soulsun

I have a standard revolut account.

is it possible to get an additional card on the account for my wife without incurring a monthly fee?

Jeff2

Soulsun wrote: »

I have a standard revolut account.

is it possible to get an additional card on the account for my wife without incurring a monthly fee?

Yes, but only it the card is in your name.

RoYoBo

Soulsun wrote: »

I have a standard revolut account.

is it possible to get an additional card on the account for my wife without incurring a monthly fee?

The OH and I have our own separate Revolut accounts, both served by the one joint BoI bank account. Would this suit your needs? I am constantly being offered the chance to 'give' a free Revolut card to friends or family, so it's definitely possible to obtain free cards. I have 3 Revolut cards of my own currently, none of which I paid anything for, the most recent being the colourful version.

Soulsun

RoYoBo wrote: »

The OH and I have our own separate Revolut accounts, both served by the one joint BoI bank account. Would this suit your needs? I am constantly being offered the chance to 'give' a free Revolut card to friends or family, so it's definitely possible to obtain free cards. I have 3 Revolut cards of my own currently, none of which I paid anything for, the most recent being the colourful version.

Thanks both

BobbyBobberson

Anyone else having trouble with Revolut these days? Redently have issues with ATM Withdrawals, duplicate top ups and rejected payments.

Copper_pipe

I topped up my Revolut using my AIB card over the weekend. I checked by online banking there and it shows 2 transactions for the same amount of money going out of my account. Happen to anyone else before?

BobbyBobberson

Copper_pipe wrote: »

I topped up my Revolut using my AIB card over the weekend. I checked by online banking there and it shows 2 transactions for the same amount of money going out of my account. Happen to anyone else before?

Happened to me before, it gets refunded. If you go to help, click live chat a notification with some info is there on this issue automatically so must be happening quite a lot.

hawaii501

I made 2 top-ups which both have duplicated today. Went onto the help and it was like post above that they have started to reverse the duplicate payments so hopefully everything should be grand.

adox

So I'm sending a large amount of Sterling which will eventually be repaid to me.

When the person does send me back Sterling eventually I can just give them.my revolut details and the Sterling will arrive in my Sterling section of my account? I can then change it to Euro and transfer to my main bank?

Wheety

adox wrote: »

So I'm sending a large amount of Sterling which will eventually be repaid to me.

When the person does send me back Sterling eventually I can just give them.my revolut details and the Sterling will arrive in my Sterling section of my account? I can then change it to Euro and transfer to my main bank?

Did you set up a sterling account? Very easy to add one, if not. If you have, you'll see your Euro balance when you log in. Swipe over to your Sterling account and tap on Details. You should have Local account details (bank account and sort code). Give these details to the person and when you receive the money it'll arrive in your Sterling balance and then you can convert it to Euro.

adox

Wheety wrote: »

Did you set up a sterling account? Very easy to add one, if not. If you have, you'll see your Euro balance when you log in. Swipe over to your Sterling account and tap on Details. You should have Local account details (bank account and sort code). Give these details to the person and when you receive the money it'll arrive in your Sterling balance and then you can convert it to Euro.

Cheers. Yeah had a sterling account set up already. Didnt actually realaise they have their own details!

Wheety

adox wrote: »

Cheers. Yeah had a sterling account set up already. Didnt actually realaise they have their own details!

The local details are handy for receiving UK payments. Don't think they ever really bought into IBAN.

adam88

suave.4u wrote: »

I am in the same position. Which is the best place to exchange eur 200 to dollars in Dublin? An post?

Usually a credit union is cheapest

pedatron

Getting a lot of unrecognisable payments on my card recently. I don't think they're incorrrect payments just the place details are wrong. I've one for the vhi women's mini marathon for example and last week I got food McDonald's and Supermacs came up!

Anyone else? Apologies if this has been mentioned before

gwalk

pedatron wrote: »

Getting a lot of unrecognisable payments on my card recently. I don't think they're incorrrect payments just the place details are wrong. I've one for the vhi women's mini marathon for example and last week I got food McDonald's and Supermacs came up!

Anyone else? Apologies if this has been mentioned before

McDonalds in Tallaght showed up as "Tallaght Mosque" for me once

5star02707

Not sure what's causing it maybe the name given on the terminal (card reader) or where it came from before and has not been updated?

Went to Butlers in town and paid but it's showing up as Dublin Airport?
Paid in Spar and showed up as SuperValu as well

Kh1993

Not sure if anyone’s had this issue before but seen tweets from Revolut saying they’re dealing with duplicate transactions but not sure how they are..

I booked a hotel on a travel site using Revolut card, topped the card up from my permanent TSB account before hand. However, Revolut seems to have taken the amount out twice from my account. It appears twice on Open 24 (€190 x 2) but only one of the transactions comes up on Revolut app. Anyone had this happen before and what to do?

Edit: seen the posts on previous page. Anyone had it sorted?

ShowMeTheCash

Kh1993 wrote: »

Not sure if anyone’s had this issue before but seen tweets from Revolut saying they’re dealing with duplicate transactions but not sure how they are..

I booked a hotel on a travel site using Revolut card, topped the card up from my permanent TSB account before hand. However, Revolut seems to have taken the amount out twice from my account. It appears twice on Open 24 (€190 x 2) but only one of the transactions comes up on Revolut app. Anyone had this happen before and what to do?

Edit: seen the posts on previous page. Anyone had it sorted?

This has happened to me a few times with Revolut.
There is two things.


Is the transaction showing up twice in the pending state?
or is it showing up twice in the completed state?


It happened to me with 4 top ups whist i was on Holiday, the money was returned to me I think within 3 days.

Fann Linn

gwalk wrote: »

McDonalds in Tallaght showed up as "Tallaght Mosque" for me once

Only a matter of time!!!

setanta1984

ShowMeTheCash wrote: »

This has happened to me a few times with Revolut.
There is two things.


Is the transaction showing up twice in the pending state?
or is it showing up twice in the completed state?


It happened to me with 4 top ups whist i was on Holiday, the money was returned to me I think within 3 days.

I have a duplicate revolut transaction in my AIB account also, it is showing up as 2 completed €60 transactions to Revolut in AIB, but only one €60 top up in Revolut.

I haven't contacted Revolut yet, do I need to? Or will they automatically credit my AIB account with €60 or something?

ShowMeTheCash

setanta1984 wrote: »

I have a duplicate revolut transaction in my AIB account also, it is showing up as 2 completed €60 transactions to Revolut in AIB, but only one €60 top up in Revolut.

I haven't contacted Revolut yet, do I need to? Or will they automatically credit my AIB account with €60 or something?

I contacted them at the time the told me it was not debted twice albeit it was, within 3 days the duplicated amount was returned.



They came back and explained it was their 3rd party vendor who was at fault for the duplicate amount.


But I would contact them to let them know just in case it is not returned anytime soon.


But I am sure it will be back in a few days.

pedatron

gwalk wrote: »

McDonalds in Tallaght showed up as "Tallaght Mosque" for me once

It's not just me so. I don't think it's anything dodge just I'm trying to figure out what reckless spending I'm doing and it's proving hard to trace when the names of places aren't correct!

Dardania

pedatron wrote: »

It's not just me so. I don't think it's anything dodge just I'm trying to figure out what reckless spending I'm doing and it's proving hard to trace when the names of places aren't correct!

I always find it handy to look at the underside of wrist for that, and try read the nightclub names off it!

Kat1170

gwalk wrote:

McDonalds in Tallaght showed up as "Tallaght Mosque" for me once

Double bacon cheeseburger it is so lol

-=al=-

I’ve had no issues of late, but if something is pending or not up to date, it usually resolves in a few days

Never had any issues with limits or anything either, but I have been using it a few days a week for years

geminiman63

Had a payment declined in Supermac's t Larkin's cross Wexford today,
It said my location didn't match where the payment was made,
The location said I was in Carlow and I certainly wasn't, it's lucky that I had some cash with me,
It's a new branch of Supermac's that's only after opening in the last week or so,
I got talking to one of the staff and they told that they were all down from the Carlow branch until they get local staff in Wexford trained up.
So I was just wondering would the computer system for payments also be running through the Carlow branch causing this ?

bromley52

geminiman63 wrote: »

Had a payment declined in Supermac's t Larkin's cross Wexford today,
It said my location didn't match where the payment was made,
The location said I was in Carlow and I certainly wasn't, it's lucky that I had some cash with me,
It's a new branch of Supermac's that's only after opening in the last week or so,
I got talking to one of the staff and they told that they were all down from the Carlow branch until they get local staff in Wexford trained up.
So I was just wondering would the computer system for payments also be running through the Carlow branch causing this ?

Try turning off location based security.

Bummer1234

geminiman63 wrote: »

Had a payment declined in Supermac's t Larkin's cross Wexford today,
It said my location didn't match where the payment was made,
The location said I was in Carlow and I certainly wasn't, it's lucky that I had some cash with me,
It's a new branch of Supermac's that's only after opening in the last week or so,
I got talking to one of the staff and they told that they were all down from the Carlow branch until they get local staff in Wexford trained up.
So I was just wondering would the computer system for payments also be running through the Carlow branch causing this ?

This happens in dealz stores (Clarehall,Dublin)also...There systems seem to be in uk somewhere and when the location setting isn't turned off it won't work.

Brian201888

Can't find it searching back through right now but what was the solution to the invalid postcode issue when ordering the card? I remember having the same issue myself and figuring it out but can't seem to for my wife

heebusjeebus

I got double charged by Revolut a few days ago but the money has been credited back to my account this morning.

Copper_pipe

heebusjeebus wrote: »

I got double charged by Revolut a few days ago but the money has been credited back to my account this morning.

Same for me. Topped up using AIB card on Saturday. Appeared in account this morning.

Good few on Twitter had the same issue. Maybe only Irish banks were affected?

JoyPad

heebusjeebus wrote: »

I got double charged by Revolut a few days ago but the money has been credited back to my account this morning.

Same here. BoI customer.
Worth noting that the transcript listed the duplicate as a pending transaction.
It was there this morning, and now gone.

maximoose

Same with me, PTSB

Delighted, thought I just spent a bit too much in the pub on Saturday :pac:

keredern

Hi folks,

I can't find an answer on the Revolut Community page so was hoping someone might be able to help!

My son has just returned from Australia & has an Australian account where his travel funds are lodged.

He needs to transfer the funds, about $14,000AUD, to his UK account as he has secured some work there.

When he went to transfer some funds, he was hit with fees.

Is there a way to avoid fees when transferring from a non EU bank to Revolut?

He can do it in small amounts over time, if that helps.

Many thanks for any advice.

Use transferwise or similar to move the money. Will be a lot cheaper than bank transfers.

BobbyBobberson

I used transferwise to transfer from NZ and found them very reasonable.

The high horse brigade

Brian201888 wrote: »

Can't find it searching back through right now but what was the solution to the invalid postcode issue when ordering the card? I remember having the same issue myself and figuring it out but can't seem to for my wife

Yes, make sure the Eircode in your profile is correct. I had this issue and the order wouldn't go through as my address in my profile had a "-" instead of a space