Revolut - Ultracheap FX (prepaid Mastercard)

maximoose

frozenfrozen wrote: »

is 99 cent per month on top of a revolut premium subscription?

I pay 80c a week for my phone insurance, that's on top of premium

frozenfrozen

I can't choose device insurance on mine, it might be premium only now so

MiskyBoyy

frozenfrozen wrote:

I can't choose device insurance on mine, it might be premium only now so

I have premium and can't select phone insurance. It's grayed out.

irishgeo

MiskyBoyy wrote: »

I have premium and can't select phone insurance. It's grayed out.

What type of phone? Android or iPhone. Mine is android.

MiskyBoyy

irishgeo wrote:

What type of phone? Android or iPhone. Mine is android.

Android. Galaxy S7

-=al=-

Wasn't phone insurance available a while ago or was it always just a UK thing?

I remember getting a message about it ages ago, but it could have been a generic message sent out

xckjoo

Might be due to the age of your phone

Device Insurance is available to all of our customers across the European Economic Area! Devices less than 6 months old are eligible to be insured
If your phone is older than 14 days when you buy Revolut Device Insurance, your insurance coverage will start after 4 weeks. If it is less than 14 days, your insurance coverage starts immediately.

https://www.revolut.com/en/help/exploring-revolut/insuring-my-device/is-my-device-eligible?lang=en

Grassey

Mr.S wrote:

The device insurance is marked as “coming soon†for me on premium (and was the same on free version)

Available for me on non-premium.

ASOT

I tried to get it on my new P20, I'm a premium member and they told me it's not available in Ireland which seems to not be the case looking at this thread.

Kitty6277

Grassey wrote: »

Available for me on non-premium.

It's available to me on non-premium too, but only medical insurance, not phone insurance

irishgeo

I signed up Nov 2017.

Grassey

Kitty6277 wrote:

It's available to me on non-premium too, but only medical insurance, not phone insurance

I may have jumped the shark here... Had a quick look as I was hopping into the car, saw insurance wasn't greyed out and when I clicked both options looked available. Clicking on phone ins does nothing, travel though let's me continue through.

Sorry

Zardoz

troyzer wrote: »

Mine was instant. They wouldn't ask unless they were legally required to. Revolut is an e-money service regulated in the UK, none of the others that you mentioned are.

I submitted the documents over 48 hours ago and it still says "Reviewing Source of funds".
Customer support seems to have gone to the dogs .

Davy

We're revving up the engines. Stay tuned! T-Minus 3 Days

Aquos76

I’d say it’s just the Metal upgrade option.

Eire Go Brach

Davy wrote: »

We're revving up the engines. Stay tuned! T-Minus 3 Days

Stopping taking new customers and getting there house in order.
They seem to be growing to fast. The amount of complaints on Facebook about there support is huge.
I think it's a great product, don't trust them with large amounts of my money for fear of implosion.

maximoose

Just an update on my phone insurance claim...

Phone was dropped and had a small crack on the front screen, but badly damaged on the rear glass case (LG G6)

Raised claim, got a DHL return label and it arrived at service centre the next day.
2 days later got an email saying repair had been authorized and I'd receive a mail to pay the excess payable shortly.
Nothing for 10 days, chased them a couple of times and then sent another email this morning. Got a reply now saying unrepairable and made an offer of €210 (€180 after excess deducted) paid in compensation after I go buy myself a new phone.

Pretty crap service compared to others I've had previously. Have asked for my phone to be returned, found the parts on Aliexpress for <€20 I'll fix it myself.

razorblunt

I've been having issues since the weekend (my currency balance summary was just a white page with the actual (correct) balances. However I didn't see "top up" nor "exchange" options. Their support, surprisingly, have been useless, no response using In-App Chat and I called them out on twitter and they sent a token DM.

I've needed support a handful of times but this is the first time I feel they've been very poor.

I resolved the issue myself this morning (complete uninstall) but I didn't have the luxury of doing that yesterday when I actually wanted to use it.

troyzer

I've honestly never had a problem with support. Always get through in a few minutes. Although I am premium.

boombang

razorblunt wrote: »

I've been having issues since the weekend (my currency balance summary was just a white page with the actual (correct) balances. However I didn't see "top up" nor "exchange" options. Their support, surprisingly, have been useless, no response using In-App Chat and I called them out on twitter and they sent a token DM.

I've needed support a handful of times but this is the first time I feel they've been very poor.

I resolved the issue myself this morning (complete uninstall) but I didn't have the luxury of doing that yesterday when I actually wanted to use it.

I had the same problem and followed your action and it resolved it for me too.

razorblunt

boombang wrote: »

I had the same problem and followed your action and it resolved it for me too.

Are you on Android?
I've followed it up with them for a cause too as it was a massive inconvenience yesterday.
My app also told me (~1hr ago) that my card pin was now looked. I haven't used the card since yesterday so that's strange. Again, no answer.

boombang

razorblunt wrote: »

Are you on Android?
I've followed it up with them for a cause too as it was a massive inconvenience yesterday.
My app also told me (~1hr ago) that my card pin was now looked. I haven't used the card since yesterday so that's strange. Again, no answer.

On Android.

I tweeted them to say that the reinstall worked. It's really helpful that you posted your issue and solution: much more helpful than their own support.

Zardoz

troyzer wrote: »

I've honestly never had a problem with support. Always get through in a few minutes. Although I am premium.

You will be waiting for hours if non premium.

razorblunt

Zardoz wrote: »

You will be waiting for hours if non premium.

No worries at all. Friend of mine is on apple and has no issues.

boombang wrote: »

On Android.

I tweeted them to say that the reinstall worked. It's really helpful that you posted your issue and solution: much more helpful than their own support.

Over 24 hours at this stage for me. They weren’t always this slow.

Davy

razorblunt wrote: »

No worries at all. Friend of mine is on apple and has no issues.


Over 24 hours at this stage for me. They weren’t always this slow.

I think they have 7000 new signups a day now so no matter how many staff they hired it still wouldn't be enough.

antodeco

Just got an email there about the metal upgarde. I wonder will I get it for free as premium. Also, it looks like there's heavy revolut branding on it. I liked the premium black card cause you wouldn't really notice the revolut bit on it.

MiskyBoyy

antodeco wrote:

Just got an email there about the metal upgarde. I wonder will I get it for free as premium. Also, it looks like there's heavy revolut branding on it. I liked the premium black card cause you wouldn't really notice the revolut bit on it.

Looks deadly all the same tho

Raoul Duke

razorblunt wrote: »

I've been having issues since the weekend (my currency balance summary was just a white page with the actual (correct) balances. However I didn't see "top up" nor "exchange" options. Their support, surprisingly, have been useless, no response using In-App Chat and I called them out on twitter and they sent a token DM.

I've needed support a handful of times but this is the first time I feel they've been very poor.

I resolved the issue myself this morning (complete uninstall) but I didn't have the luxury of doing that yesterday when I actually wanted to use it.

Had the same issue yesterday. Fixed it by deleting the data from settings. The data size was over a 1gb by the way.

Shlippery

Got the email and found this on their fb


So it's a ...more expensive premium?

"Something big is dropping tomorrow.

Cut from a single sheet of reinforced steel and at three times the weight of a regular card, we’ll be launching Revolut Metal - our new contactless metal card.

If we’re being totally honest with you, we’ll only have 10,000 metal cards to begin with, and these will be reserved for our Premium customers.

Don’t worry though, from tomorrow you’ll be able to pre-register for Revolut Metal on a first come, first serve basis and we’ll let you know as soon as you can upgrade.

And because there’s no other card quite like it, we suggest you keep an eye on your inbox"

irishgeo

sent my phone dhl yesterday lunch time and it was in the service center in Lithuania at lunch time today , some service that by dhl.

email saying claim approved about 2hrs later, just need to pay the excess now.