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cant activate iphone 5 after upgrade/restore
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23-08-2015 2:23pm#1Hi guys sorry for the long post but im lost
To start my screen is cracked and when it with on with the wake/sleep button its ok for a bit then the screen starts to discolour but is fine again for a while after i do the wake/sleep cycle. Pain in the a** i know and makes the process harder.
*Im running windows 7
*Itunes 12.2.2.25 64bit
OK so i have an iPhone 5 running ios 8.4 something (i think) i recently upgraded after having ios7 for a long time. After restore i keep getting errors, mainly error 3004.
I keep updating to the latest iTunes and have tried replacing the host files, turning of fire walls etc nothing is working,
At the moment i wake the phone and it looks like a brand new setup as in the Hola/bonjour i click through till the activate screen and it stalls and gets error.
When plugged into iTunes i get the error'' we're sorry we are unable to continue with your activation at this time''.
When i click on fire>devices>sync (etc) its all greyed out.
It does however let me eject the phone
When i put the phone in DFU mode it prompts me to upgrade and restore , i have tried this so many times via downloading in iTunes, using the .exe from itunes/apple, i have also tried using the official .ipw file and holding shift and choosing that manually with trying update/restore.
Whatever way i try i get usually error 3004 or others.
I just cant seem to activate the phone.
Here is the log file from iunes dianogtics
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Advent QC6003
iTunes 12.2.2.25
QuickTime not available
FairPlay 2.8.30
Apple Application Support 3.2
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.2.1.3
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 4.0.3.56
iTunes Serial Number 000000005779979C
Current user is not an administrator.
The current local date and time is 2015-08-23 13:50:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) G45/G43 Express Chipset
Intel Corporation, Intel(R) G45/G43 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {6BE423F6-A0BD-4FF3-97A9-97425E7C5501}
Description: 300Mbps Wireless USB Adapter
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Aug 23 10:28:27 2015
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 192.168.0.1
Adapter Name: {232A7640-313E-43E9-BBD5-E52FF046F034}
Description: Intel(R) 82567LF-2 Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2015-08-23 13:29:02.
**** Device Connectivity Tests ****
iPodService 12.2.2.25 (x64) is currently running.
iTunesHelper 12.2.2.25 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
LSI 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
iPhone, iPhone 5 (CDMA) running firmware version 8.4
Serial Number: F17KCG3LDTWF
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 6U8460113QU
iPad running firmware version 5.1.1
Serial Number: GB020350Z3A
**** Device Sync Tests ****
One or more sync tests failed.
iPhone 5, null0
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