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Final Gas Bill

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  • 25-08-2015 1:33pm
    #1
    M7edShin
    Registered Users Posts: 33 ✭


    Hi, I moved house recently and I closed my account from Electric Ireland. I did give them the reading meter of electricity and gas. In few mins after calling the elecriticy bill came out no problem and then I was told the gas bill will be issued in 3 to 5 working days after they confirmed. Notw I can see from my account they did confirm it....A week after waiting, nothing no bill for gas. I did call where is my final closing gas billl I was told again sorry there is a delay from the department even the girl said it should be out days ago then she emailed them and she said I will have it in 3 to 5 working days again. A week after nothing again so I called where is the final bill of gas, believe me same story I was told he will email then 3 days I will get my final bill but I got nothing after 3 days I called again same story so now Please how many times do I have to call to issue my bill ??? Note my landlord holds my deposit until I have my all closing bills so please I want an answer and really please don't mention 3 to 5 days.

    Thanks :)


Comments

  • Options
    #2
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi M7edShin,

    We're sorry to hear of the delay in issuing your final bill.  

    Could you could confirm the following details for us in a private message?
       
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We will then be happy to look into this for you. 

    Thanks,
    Brige


  • Options
    #3
    M7edShin
    Registered Users Posts: 33 ✭M7edShin


    PM sent with all required details. Thanks


  • Options
    #4
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi M7edShin,

    Thank you for that.

    Your query has been added to the queue and we will respond as soon as we can.

    Thanks,
    Brige 


  • Options
    #5
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi M7edShin,

    Can you check your settings? We have been unable to respond to your private message.

    Thanks,
    Aoife


  • Options
    #6
    M7edShin
    Registered Users Posts: 33 ✭M7edShin


    Electric Ireland: Aoife wrote: »
    Hi M7edShin,

    Can you check your settings? We have been unable to respond to your private message.

    Thanks,
    Aoife

    Hello Aoife,

    It's fine now you can pm me I am waiting... 

    Thank you 


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  • Options
    #7
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi M7edShin,

    Thank you for that.

    We will respond to you via private message as soon as we can.

    Thanks,
    Brige


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