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  • 28-08-2015 2:13pm
    #1
    trishasaffron
    Registered Users Posts: 922 ✭✭✭


    I have a bundled package with eircom - mobile with emobile. I have a query on my package as got a text to say had exceeded my data allowance when I didn't think I should. I tried to get this answered by a) calling into the shop I bought in but the guy said he couldn't go online as the systems were down b) trying to find a customer service number online without success, c) phoning the number on my bill 1800 690 000 but there was no suitable option, d) tried to contact by email but don't have the pin number nor all the details being requested in lieu!!!!

    Surely there is some telephone number I can call to get this sorted?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    trishasaffron wrote: »
    I have a bundled package with eircom - mobile with emobile. I have a query on my package as got a text to say had exceeded my data allowance when I didn't think I should. I tried to get this answered by a) calling into the shop I bought in but the guy said he couldn't go online as the systems were down b) trying to find a customer service number online without success, c) phoning the number on my bill 1800 690 000 but there was no suitable option, d) tried to contact by email but don't have the pin number nor all the details being requested in lieu!!!!

    Surely there is some telephone number I can call to get this sorted?
    Hi trishasaffron

    I'm very sorry to hear this,

    As your mobile is bundled with your land line account you will need to contact our contact centre on free phone 1901

    Thanks
    Al


  • Options
    #3
    trishasaffron
    Registered Users Posts: 922 ✭✭✭trishasaffron


    eircom: Alan wrote: »
    trishasaffron wrote: »
    I have a bundled package with eircom - mobile with emobile. I have a query on my package as got a text to say had exceeded my data allowance when I didn't think I should. I tried to get this answered by a) calling into the shop I bought in but the guy said he couldn't go online as the systems were down b) trying to find a customer service number online without success, c) phoning the number on my bill 1800 690 000 but there was no suitable option, d) tried to contact by email but don't have the pin number nor all the details being requested in lieu!!!!

    Surely there is some telephone number I can call to get this sorted?
    Hi trishasaffron

    I'm very sorry to hear this,

    As your mobile is bundled with your land line account you will need to contact our contact centre on free phone 1901

    Thanks
    Al
    I've tried that number - there are only 4 options none of which relate to a discussion about my plan!  Please advise how to speak to someone about that.


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    trishasaffron wrote: »
    eircom: Alan wrote: »
    trishasaffron wrote: »
    I have a bundled package with eircom - mobile with emobile. I have a query on my package as got a text to say had exceeded my data allowance when I didn't think I should. I tried to get this answered by a) calling into the shop I bought in but the guy said he couldn't go online as the systems were down b) trying to find a customer service number online without success, c) phoning the number on my bill 1800 690 000 but there was no suitable option, d) tried to contact by email but don't have the pin number nor all the details being requested in lieu!!!!

    Surely there is some telephone number I can call to get this sorted?
    Hi trishasaffron

    I'm very sorry to hear this,

    As your mobile is bundled with your land line account you will need to contact our contact centre on free phone 1901

    Thanks
    Al
    I've tried that number - there are only 4 options none of which relate to a discussion about my plan!  Please advise how to speak to someone about that.
    You can dial 0 to bypass the menu get through to an agent trishasaffron

    Thanks 

    Tracey 


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