PSO overcharge refund

on_my_oe

hi,

If you were a customer of electric Ireland between 2005-2013 and were overcharged for th PSO levy, but have since left Electric Ireland for another provider, how will you be refunded the overcharge?

handlemaster

How will this over charge be refunded to customers not with electric ireland now?

EI: Aoife

Hi on_my_oe,

Thank you for getting in touch.

Customers that previously had accounts with us and are now with another supplier will receive the rebate through the reduced PSO Levy charge on bills in 2015/16 (over a 12 month period).

Please ask if you have any other questions.

Thanks,
Aoife

handlemaster

Electric Ireland: Aoife wrote: »

Hi on_my_oe,

Thank you for getting in touch.

Customers that previously had accounts with us and are now with another supplier will receive the rebate through the reduced PSO Levy charge on bills in 2015/16 (over a 12 month period).

Please ask if you have any other questions.

Thanks,
Aoife

Aoife

what happens with former customers who are no longer with any supplier ?

on_my_oe

Hi Aoife,

I've spoken to my current supplier and they advised I should receive a refund from Electric Ireland.

handlemaster

on_my_oe wrote: »

Hi Aoife,

I've spoken to my current supplier and they advised I should receive a refund from Electric Ireland.

I think Aoife has left the building

Electric Ireland: David

Hi handlemaster,

handlemaster wrote:

what happens with former customers who are no longer with any supplier ?

We are currently seeking clarification on this and as soon as we have an update we will let you know.

If you have any other questions please don't hesitate to ask.

Thanks,
David

Electric Ireland: David

Hi on_my_oe,

on_my_oe wrote:

I've spoken to my current supplier and they advised I should receive a refund from Electric Ireland.

All customers, irrespective of their supplier, will automatically receive a refund of approximately €2 during the period October 2015 to September 2016 (this equates to approximately 33 cents per 2-monthly bill). There is further information on our blog here.

If you have any other questions please don't hesitate to ask.

Regards,
David

handlemaster

Electric Ireland: David wrote: »

Hi handlemaster,


We are currently seeking clarification on this and as soon as we have an update we will let you know.

If you have any other questions please don't hesitate to ask.

Thanks,
David

Hi David

Have you gotten the answer ?

Electric Ireland: David

handlemaster wrote:

Hi David

Have you gotten the answer ?

Hi handlemaster,

Apologies for the delay. As soon as I have an answer I will let you know.

If you have any other questions in the meantime please don't hesitate to ask.

Thanks,
David

Electric Ireland: David

Electric Ireland: David wrote: »

Hi handlemaster,

Originally posted by handlemaster
what happens with former customers who are no longer with any supplier ?

We are currently seeking clarification on this and as soon as we have an update we will let you know.

If you have any other questions please don't hesitate to ask.

Thanks,
David

Hi handlemaster,

I received clarification on this this morning and can confirm that refunds for closed accounts will be given on request. So if you are currently in this position (with no active account or supplier) you would just need to contact us with the necessary details (i.e. your account number, name, address, contact number etc).

Hope this helps.

Thanks,
David

handlemaster

Electric Ireland: David wrote: »

Electric Ireland: David wrote: »

Hi handlemaster,

Originally posted by handlemaster
what happens with former customers who are no longer with any supplier ?

We are currently seeking clarification on this and as soon as we have an update we will let you know.

If you have any other questions please don't hesitate to ask.

Thanks,
David

Hi handlemaster,

I received clarification on this this morning and can confirm that refunds for closed accounts will be given on request. So if you are currently in this position (with no active account or supplier) you would just need to contact us with the necessary details (i.e. your account number, name, address, contact number etc).

Hope this helps.

Thanks,
David

Hi David
Thanks for that. Is the a cheque refund ?

Victor

https://www.electricireland.ie/news-media/article/news/2015/08/31/pso-charge-refund

Electric Ireland Over-Recovery
 
Electric Ireland asked the CER to clarify the calculation of the PSO charge in relation to renewable energy.  The CER issued a clarification of the rules to all supply companies  and it was identified that Electric Ireland has over-recovered €13m, including interest, related to the period 2008 to 2013.
 
The over-recovery over the last 5 year is approximately €2 per household.

Do you want to check this?

1.7m households in the country multiplied by €2 is €3.4m, not €13m. Does the rest go to commercial customers?

http://www.cso.ie/quicktables/GetQuickTables.aspx?FileName=CNA33.asp&TableName=Number+of+private+households+and+persons+in+private+households+in+each+Province+,+County+and+City&StatisticalProduct=DB_CN

Electric Ireland: David

handlemaster wrote:

Hi David
Thanks for that. Is the a cheque refund ?

Hi handlemaster,

Yes, any such refunds would take the form of a cheque.

Victor wrote:

Do you want to check this?

1.7m households in the country multiplied by €2 is €3.4m, not €13m. Does the rest go to commercial customers?

Hi Victor,

I am currently looking into this for you and will revert back with an update as soon as I have one.

If you have any other questions please don't hesitate to ask.

Regards,
David

handlemaster

is this for electrical supply only ?

Electric Ireland: Brige N

Hi handlemaster,

The PSO Levy is only applied to electricity bills, so the rebate is for the electrical supply only.

If you have any other questions please let us know.

Thanks,
Brige