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ntdll.dll troubles

  • 01-09-2015 2:13pm
    #1
    Froggy7
    Registered Users Posts: 78 ✭✭


    Despite 3 chats with Adobe agents, a Windows update that lasted 28 HOURS and trying the troubleshooting tips on the Adobe help page, Photoshop CC 2015 is still crashing on launch!
    I am getting very frustrated as I have only been able to use it twice since I bought it.
    I am running Windows 7 on a 32 bit PC.
    Here's the error identified by Windows:

    C:\Users\[name]\AppData\Local\Temp\WER8FC2.tmp.WERInternalMetadata.xml
    C:\Users\[name]\AppData\Local\Temp\WERA649.tmp.appcompat.txt
    C:\Users\[name]\AppData\Local\Temp\WERCAC9.tmp.mdmp
    The last Adobe agent identified the problem as a Microsoft Windows problem due to ntdll.dll (whatever that is!)
    Any tips on how to solve this?
    Pretty please??
    Below is a copy of the Event log
    Faulting application name: Photoshop.exe, version: 16.0.1.168, time stamp: 0x55af54b1
    Faulting module name: ntdll.dll, version: 6.1.7601.18939, time stamp: 0x55afd7a8
    Exception code: 0xc0000374
    Fault offset: 0x000c3f83
    Faulting process id: 0xdac
    Faulting application start time: 0x01d0e4b2a05021dd
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015 (32 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 1974bf78-50a6-11e5-8d2c-0019db36332a
    Tagged:


Comments

  • #2
    FSL
    Registered Users, Registered Users 2 Posts: 1,456 ✭✭✭FSL


    Have you tried completely removing photoshop, rebooting and then reinstalling? It could be a result of photoshop not installing correctly.


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