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Issue with network?

Owryan · 2015-09-02 10:22:05

Is there a problem with the network? Unable to make or receive any calls. Not the only person with this issue it seems

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02-09-2015 11:22am

#1

Owryan

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Is there a problem with the network? Unable to make or receive any calls.

Not the only person with this issue it seems

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#2 02-09-2015 11:26am
tenbob1

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Owryan wrote: »

Is there a problem with the network? Unable to make or receive any calls.

Not the only person with this issue it seems

Having problems here in Castlebar as well, I can take incoming calls, but cannot make any outgoing one's. Its making doing business difficult this morning.

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#3 02-09-2015 11:26am
peteeeed

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think they're is a network problem nationwide

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#4 02-09-2015 11:33am
Lux23

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There seems to be a massive issue with the network in general.

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#5 02-09-2015 11:52am
brianwalshcork

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same issue in Cork...

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#6 02-09-2015 11:52am
janedoe007

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Same in co Louth

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#7 02-09-2015 12:09pm
flyingsnail

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Same in Co. Limerick

Eircom warns several services are down across the country
http://www.newstalk.com/Eircom-outage-Dublin-fault-landlines-mobile-Meteor-EMobile

Telecoms operator Eircom has said they are experiencing "some issues" with landlines and mobile services.

It says customers with ISDN lines are not able make outgoing calls.
While calls from eMobile or the Meteor network to some numbers - including '1800' numbers - will receive a message saying they cannot connect the call.

It adds that the "intermittent issue" is affecting some businesses which use '1800' and '1500' numbers.
Eircom say the issue began just before 10am, and that standard fixed line numbers are unaffected.

This issue has also affected calls into their customer care centres. But people can log a fault or report any issue here.
In a statement, the firm says: "We are working to resolve this issue as soon as we can".

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#8 02-09-2015 12:10pm
flyingsnail

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Same in Co. Limerick

Eircom warns several services are down across the country
http://www.newstalk.com/Eircom-outage-Dublin-fault-landlines-mobile-Meteor-EMobile

Telecoms operator Eircom has said they are experiencing "some issues" with landlines and mobile services.

It says customers with ISDN lines are not able make outgoing calls.
While calls from eMobile or the Meteor network to some numbers - including '1800' numbers - will receive a message saying they cannot connect the call.

It adds that the "intermittent issue" is affecting some businesses which use '1800' and '1500' numbers.
Eircom say the issue began just before 10am, and that standard fixed line numbers are unaffected.

This issue has also affected calls into their customer care centres. But people can log a fault or report any issue here.
In a statement, the firm says: "We are working to resolve this issue as soon as we can".

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#9 02-09-2015 12:10pm
Ravenid

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I spoke with our companies Business Account manager.
All of Ireland is having this issue. Either no calls or intermittant or incorrectly routed calls.
Its so bad I tried ringing their 1800400200 support line and reached a Solicitors in Cork!!

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#10 02-09-2015 12:21pm
Owryan

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Issue is affecting more than eircom are admitting. Can't ring any mobile or landline numbers

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#11 02-09-2015 12:43pm
brianwalshcork

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Owryan wrote: »

Issue is affecting more than eircom are admitting. Can't ring any mobile or landline numbers

I'm seeing the same - having problems with calls to 3 (a former O2 number).

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#12 02-09-2015 1:00pm
Owryan

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Good to see the reps here are on top of letting their customers know about this issue.

They must use the same methods as 3; ie say nothing, head in sand and ignore

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#13 02-09-2015 1:17pm
COLMCS

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A few SLAs' shall be broken today!

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#14 02-09-2015 1:24pm
lawred2

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Owryan wrote: »

Good to see the reps here are on top of letting their customers know about this issue.

They must use the same methods as 3; ie say nothing, head in sand and ignore

customer service the Irish way

Ignore it and wait for the noise to die down

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#15 02-09-2015 1:46pm
Ravenid

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It says alot that I know more about this by talking to Vodafone support than by talking to Eircom support........

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#16 02-09-2015 2:31pm
ThisRegard

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This isn't the only place you can get info from them, they've been tweeting updates in fairness.

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#17 02-09-2015 2:53pm
eircom: Tony

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ThisRegard wrote: »

This isn't the only place you can get info from them, they've been tweeting updates in fairness.

HI all
yes issue nation wide I am afraid.

Just to update on issue reported here.

We have been advised that service to Dublin 01 numbers is back working normally and mobile traffic is working but at a slightly reduced capacity.

We will add more information as it becomes available.

As we continue to experience issues with Freephone calls into our call centres the following is a list of numbers on which you can contact us.
These numbers should allow customers to contact us by bypassing the Freephone issue.

Please note customers will be charged local or national rates (where applicable)

It is also essential the customer call the correct number in order to route to the correct location
Consumer Care Fixed 01 765 2599

Business Care Fixed 01 765 2633

Broadband Technical Support 01 765 2798

Meteor Care Bill Pay 01 765 2036

Meteor Care Pay As You Go 01 765 2037

emobile Care Bill Pay 01 765 2039

emobile care Pay As You Go 01 765 2752

emobile care Business 01 765 2035

Ent/Gov/Commercial Business 01 468 8530

01 468 8530

eMobile Business Care 01 701 1450

[*]

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#18 02-09-2015 4:31pm
Owryan

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ThisRegard wrote: »

This isn't the only place you can get info from them, they've been tweeting updates in fairness.

Exactly if they could update twitter ( where I found out about the outage) then they could easily have left a note in the forum

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#19 02-09-2015 4:40pm
lawred2

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Owryan wrote: »

ThisRegard wrote: »

This isn't the only place you can get info from them, they've been tweeting updates in fairness.

Exactly if they could update twitter ( where I found out about the outage) then they could easily have left a note in the forum

twitter is cool though

or at least people think they're cool when they're on twitter

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#20 02-09-2015 6:17pm
ThisRegard

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Or you know, simply a pretty excellent method of communicating with a large amount of people

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#21 02-09-2015 9:22pm
Ally Dick

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I had a phone interview today. Thanks be to god there was nothing wrong with the call

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#22 03-09-2015 11:56am
ct5amr2ig1nfhp

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Hi Reps,

What was the cause of such a major outage?

Regards, PM

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#23 03-09-2015 1:47pm
eircom: Alan

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Quentin Embarrassed Coupon wrote: »

Hi Reps,

What was the cause of such a major outage?

Regards, PM

Hi Quentin Embarrassed Coupon

The cause is still being investigated, I'll update the thread with as much info as I can when it becomes available.

Cheers
Al

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#24 03-09-2015 2:27pm
lawred2

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ThisRegard wrote: »

Or you know, simply a pretty excellent method of communicating with a large amount of people

ah twas only joshing

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#25 03-09-2015 3:03pm
eircom: Alan

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lawred2 wrote: »

ThisRegard wrote: »

Or you know, simply a pretty excellent method of communicating with a large amount of people

ah twas only joshing

Cheers lawred2
Al

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