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Phone and Broadband fault

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  • 03-09-2015 7:56pm
    #1
    DM_7
    Moderators, Sports Moderators Posts: 18,320 Mod ✭✭✭✭


    Hi,

    We can't make calls at the moment, we just have no sound on the line.

    We can't get a DSL connection from the router, it keeps blinking.

    We have tried reconnecting internal cables, turned off and in router but no luck.

    Can you help?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DM_7 wrote: »
    Hi,

    We can't make calls at the moment, we just have no sound on the line.

    We can't get a DSL connection from the router, it keeps blinking.

    We have tried reconnecting internal cables, turned off and in router but no luck.

    Can you help?
    Very sorry to hear this DM_7

    Due to seriousness of this issue it will be best to log this with our technical support team who will be able to arrange resolution or escalation to an engineer. Please contact technical support on free phone 1901, LoCall 1890260260 or via WebChat at www.eircom.ney/chatnow

    Thanks
    Al


  • Options
    #3
    DM_7
    Moderators, Sports Moderators Posts: 18,320 Mod ✭✭✭✭DM_7


    eircom: Alan wrote: »
    Very sorry to hear this DM_7

    Due to seriousness of this issue it will be best to log this with our technical support team who will be able to arrange resolution or escalation to an engineer. Please contact technical support on free phone 1901, LoCall 1890260260 or via WebChat at www.eircom.ney/chatnow

    Thanks
    Al

    Thank you Alan.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    No problem DM_7

    Al


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