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Urgent Help Needed from eircom

ejdunne12 · 2015-09-04 13:22:03

Hi, My partner has just applied for a landline into the house that she just bought and moved into 3 weeks ago and has been rejected by eircom credit vetting. She has just taken out a mortgage over a month ago so obviously has a clean credit history. She cannot get broadband into the house at all until the line is installed…

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04-09-2015 2:22pm

#1

ejdunne12

Registered Users Posts: 1 ✭

Join Date: September 2015

Posts: 0

Hi, My partner has just applied for a landline into the house that she just bought and moved into 3 weeks ago and has been rejected by eircom credit vetting. She has just taken out a mortgage over a month ago so obviously has a clean credit history. She cannot get broadband into the house at all until the line is installed and needs to work from home 2 days per week. This is an extremely stressful situation on top of moving into the house she cannot actually work there now and eircom will not say why she is rejected. This is literally effecting her life. If the bank can give her a mortgage eircom should be able to give a landline for 30eur per month!!! They have asked to write in a letter to eircom but the reply will take weeks, this is extremely urgent as it's effecting her job. Can someone please help as there is obviously a mistake made somewhere????

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#2 04-09-2015 4:22pm
eircom: Alan

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Join Date: October 2012

Posts: 6748

ejdunne12 wrote: »

Hi, My partner has just applied for a landline into the house that she just bought and moved into 3 weeks ago and has been rejected by eircom credit vetting. She has just taken out a mortgage over a month ago so obviously has a clean credit history. She cannot get broadband into the house at all until the line is installed and needs to work from home 2 days per week. This is an extremely stressful situation on top of moving into the house she cannot actually work there now and eircom will not say why she is rejected. This is literally effecting her life. If the bank can give her a mortgage eircom should be able to give a landline for 30eur per month!!! They have asked to write in a letter to eircom but the reply will take weeks, this is extremely urgent as it's effecting her job. Can someone please help as there is obviously a mistake made somewhere????

Hi ejdunne12

This does seem quite odd in consideration of the circumstances you outlined - however ultimately all challenges to the credit vetting teams decision must be put in writing. I understand this is a laborious way to appeal but there is no other department or route to take to challenge this.

My own advice would be: In some cases where the wrong direct debit details have been entered the vetting will automatically fail but only the vetting team can confirm this. You could re-place the order online (ensuring correct direct debit details are entered) and let me know when placed and I'll check the progress of the order.

Thanks
Al

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