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Cannot access My Eircom

  • 04-09-2015 9:19pm
    #1
    Philm_12
    Registered Users, Registered Users 2 Posts: 143 ✭✭


    Since upgrading to eFobre, Eircom issued us with a new account number. According to My Eircom, I should be able to log as usual in following the switch to access my account.
    However this is not the case.

    I now have a bill online that I cannot access or pay.

    What's happening please?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Philm_12 wrote: »
    Since upgrading to eFobre, Eircom issued us with a new account number.  According to My Eircom, I should be able to log as usual in following the switch to access my account.
    However this is not the case.

    I now have a bill online that I cannot access or pay.

    What's happening please?
    Hi Philm_12



    Have you tried re-registering using your new account number and alternative email address?


    Thanks
    Al


  • #3
    Philm_12
    Registered Users, Registered Users 2 Posts: 143 ✭✭Philm_12


    eircom: Alan wrote: »
    Hi Philm_12



    Have you tried re-registering using your new account number and alternative email address?


    Thanks
    Al

    No - according to My Eircom I don't need to - I should be able to access my new account on my existing registration. That would make sense. I also want access to my account history - which Eircom is now preventing.

    Phil


  • #4
    Philm_12
    Registered Users, Registered Users 2 Posts: 143 ✭✭Philm_12


    Still awaiting a resolution to this problem - still can't access my new account or my account history.

    Cannot pay my bill as you have blocked access to "my eircom".

    What is happening please?


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi Phil_12

    I understand you wish to log in using older details but if you registered using the new account number it certainly work.

    I have been advised that if you wish to continue with your old ac number and experience issues you will need to send an email detailing the issue and adding your account details and email address to webmaster@eircom.ie

    Thanks
    Al


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