first time connection

little_monty

My (newly bought) house never had an Eircom phone line connected.
I live in a cul-de-sac which does have a phone line running to the neighbours house.
However my neighbour tells me they have very poor speed / intermittent broadband.
I understand there is good quality broadband in the wider area, so perhaps this is likely
due to poor quality line down the cul-de-sac

 If i sign up with Eircom :
 - Rough idea of cost for new connection (ie including connection from eircom pole 50m to house)
     (neighbour suggested there might be duct running from pole to house but i havent found it yet )
 - What length of contract i might need to sign up for .. ?
 - Will eircom tell me quality of broadband i can expect ?
 - Can i can get out of contract if broadband is not as promised ?

eircom: Alan

little_monty wrote: »

My (newly bought) house never had an Eircom phone line connected.
I live in a cul-de-sac which does have a phone line running to the neighbours house.
However my neighbour tells me they have very poor speed / intermittent broadband.
I understand there is good quality broadband in the wider area, so perhaps this is likely
due to poor quality line down the cul-de-sac

 If i sign up with Eircom :
 - Rough idea of cost for new connection (ie including connection from eircom pole 50m to house)
     (neighbour suggested there might be duct running from pole to house but i havent found it yet )
 - What length of contract i might need to sign up for .. ?
 - Will eircom tell me quality of broadband i can expect ?
 - Can i can get out of contract if broadband is not as promised ?

Hi little_monty

Connection/installation is free and there's an 18 month contract with a basic monthly line rental charge of €25.78 per month (although this is normally bundles with a call plan and broadband) - Before an engineer comes out all ducting works must be complete - if not the engineer will conduct a site survey and request that you arrange the ducting.

Unfortunately there are specific conditions surrounding broadband that make it clear that broadband cannot be guaranteed and a line can only be installed on it's own merits (make and take a call) basically meaning the contract will still remain even if broadband can't be delivered.

Unfortunately eircom cannot advise you of what your line can hold until it is installed but can offer you a brief indication of what speeds are like in your area.

Hope this helps.

Al

little_monty

eircom: Alan wrote: »

little_monty wrote: »

My (newly bought) house never had an Eircom phone line connected.
I live in a cul-de-sac which does have a phone line running to the neighbours house.
However my neighbour tells me they have very poor speed / intermittent broadband.
I understand there is good quality broadband in the wider area, so perhaps this is likely
due to poor quality line down the cul-de-sac

 If i sign up with Eircom :
 - Rough idea of cost for new connection (ie including connection from eircom pole 50m to house)
     (neighbour suggested there might be duct running from pole to house but i havent found it yet )
 - What length of contract i might need to sign up for .. ?
 - Will eircom tell me quality of broadband i can expect ?
 - Can i can get out of contract if broadband is not as promised ?

Hi little_monty

Connection/installation is free and there's an 18 month contract with a basic monthly line rental charge of €25.78 per month (although this is normally bundles with a call plan and broadband) - Before an engineer comes out all ducting works must be complete - if not the engineer will conduct a site survey and request that you arrange the ducting.

Unfortunately there are specific conditions surrounding broadband that make it clear that broadband cannot be guaranteed and a line can only be installed on it's own merits (make and take a call) basically meaning the contract will still remain even if broadband can't be delivered.

Unfortunately eircom cannot advise you of what your line can hold until it is installed but can offer you a brief indication of what speeds are like in your area.

Hope this helps.

Al

Thanks for the clear answer Alan

eircom: Alan

little_monty wrote: »

eircom: Alan wrote: »

little_monty wrote: »

My (newly bought) house never had an Eircom phone line connected.
I live in a cul-de-sac which does have a phone line running to the neighbours house.
However my neighbour tells me they have very poor speed / intermittent broadband.
I understand there is good quality broadband in the wider area, so perhaps this is likely
due to poor quality line down the cul-de-sac

 If i sign up with Eircom :
 - Rough idea of cost for new connection (ie including connection from eircom pole 50m to house)
     (neighbour suggested there might be duct running from pole to house but i havent found it yet )
 - What length of contract i might need to sign up for .. ?
 - Will eircom tell me quality of broadband i can expect ?
 - Can i can get out of contract if broadband is not as promised ?

Hi little_monty

Connection/installation is free and there's an 18 month contract with a basic monthly line rental charge of €25.78 per month (although this is normally bundles with a call plan and broadband) - Before an engineer comes out all ducting works must be complete - if not the engineer will conduct a site survey and request that you arrange the ducting.

Unfortunately there are specific conditions surrounding broadband that make it clear that broadband cannot be guaranteed and a line can only be installed on it's own merits (make and take a call) basically meaning the contract will still remain even if broadband can't be delivered.

Unfortunately eircom cannot advise you of what your line can hold until it is installed but can offer you a brief indication of what speeds are like in your area.

Hope this helps.

Al

Thanks for the clear answer Alan

You're most welcome little_monty

Cheers
Al