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Proof of Payment to UK

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  • 09-09-2015 1:21pm
    #1
    andrew
    Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 3,372 Mod ✭✭✭✭


     I recently purchased a ticket for a tour online using a visa debit card. The tour is in the UK, and so the payment was in GBP. It therefore shows up on my visa debit statement as a conversion from EUR to GBP.

    However, for whatever reason while the payment went through, my booking didn’t. The tour company is willing to refund me the money if I can prove that a payment was made to them, but of course my statement only shows the conversion to STG. Is there any way to get a statement which shows where the money ultimately went?


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    andrew wrote: »
     I recently purchased a ticket for a tour online using a visa debit card. The tour is in the UK, and so the payment was in GBP. It therefore shows up on my visa debit statement as a conversion from EUR to GBP.

    However, for whatever reason while the payment went through, my booking didn’t. The tour company is willing to refund me the money if I can prove that a payment was made to them, but of course my statement only shows the conversion to STG. Is there any way to get a statement which shows where the money ultimately went?
    Hi andrew,

    Thanks for your post.

    We can check this transaction for you as we may be able to provide a more detailed proof of payment. Please call 0818 365 365 (+3531 4044000 from abroad) and a representative can check this further for you.

    We also have a visa debit dispute form here that you can complete if you are unable to resolve this directly with the retailer.

    I hope this helps, let me know if you need help with anything else.

    Thanks
    Nicola


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