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How long to wait before chargeback

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  • 09-09-2015 2:21pm
    #1
    sunbeam
    Registered Users Posts: 1,813 ✭✭✭


    I made an online purchase from a retailer in the UK with my Visa Debit card on August 27th. I have not as yet received a dispatch email or any goods. I enquired about this, but received a stock email saying that my query would be responded to within 48 hours. It wasn't. I've sent two more emails requesting a refund but have received no reply.

    The company's website has been down since last Saturday and I am now reading numerous complaints from other customers online who have been experiencing similar problems with them since mid August. I suspect that they may have gone out of business.

    Can I initiate a chargeback now or is there a minimum amount of time I must wait to allow the company to get back to me?


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    sunbeam wrote: »
    I made an online purchase from a retailer in the UK with my Visa Debit card on August 27th. I have not as yet received a dispatch email or any goods. I enquired about this, but received a stock email saying that my query would be responded to within 48 hours. It wasn't. I've sent two more emails requesting a refund but have received no reply.

    The company's website has been down since last Saturday and I am now reading numerous complaints from other customers online who have been experiencing similar problems with them since mid August. I suspect that they may have gone out of business.

    Can I initiate a chargeback now or is there a minimum amount of time I must wait to allow the company to get back to me?
    Hi sunbeam,

    Thanks for getting in touch with us here on Boards.ie

    We have a visa debit dispute form here that you can complete if you are unable to resolve this directly with the retailer.

    For all transaction dispute cases you will be asked to provide proof that you have tried to resolve the issue directly with the retailer along with a detailed letter advising the nature of the dispute. Details of supporting documentation are outlined on the form.

    We recommend that you do this as soon as possible after the transaction is posted to your account.

    I hope this helps, let me know if you need anything else.

    Thanks
    Nicola


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