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netopia router decides to stop allowing mobiles to connect to WiFi?

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  • 10-09-2015 4:44pm
    #1
    Stovepipe
    Registered Users Posts: 2,979 ✭✭✭


    Anyone any ideas? when we try to connect, it won't recognise the usual password we have. It's been a bit sluggish of late but still works fine with the PC.

    regards


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    #2
    dairina1991
    Registered Users Posts: 103 ✭✭dairina1991


    Stovepipe wrote: »
    Anyone any ideas? when we try to connect, it won't recognise the usual password we have. It's been a bit sluggish of late but still works fine with the PC.

    regards
    is it nokia lumia? 


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Stovepipe wrote: »
    Anyone any ideas? when we try to connect, it won't recognise the usual password we have. It's been a bit sluggish of late but still works fine with the PC.

    regards
    Hi Stovepipe

    Have you tried re-setting it using the small pinhole at the back/ This will restore it to factory settings and revert back to the original WiFi password located on a sticker on the underneath of the modem itself.

    If that does not help then the wireless channel might need to be changed and it's best to contact technical support to arrange that. Technical support can be contacted on either free phone 1901. Local 189026020 or via WebChat at www.eircom.net/chatnow

    Thanks

    Al


  • Options
    #4
    Stovepipe
    Registered Users Posts: 2,979 ✭✭✭Stovepipe


    I rang the 260 number and got the same advice. Unfortunately, the router has needed to be reset several times since yesterday, which suggests to me that it is on the verge of failing for good. I'll call tech support and see what arises.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Stovepipe wrote: »
    I rang the 260 number and got the same advice. Unfortunately, the router has needed to be reset several times since yesterday, which suggests to me that it is on the verge of failing for good. I'll call tech support and see what arises.
    Thanks Stovepipe

    Technical support will be able to send out a new modem if required.

    Cheers
    Al


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