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Eircom Basic package.

Jay Dee · 2015-09-11 17:10:55

Hi, My mother who is in her eighties, is looking to change her package. What she wants is a line rental and pay for calls used. Her current package bill last month was € 71.75, calls used € 3.66.!! She has no use for broadband and/or mobile services and/or packages. I have tried ringing Eircom but just seem to go round in…

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11-09-2015 6:10pm

#1

Jay Dee

Registered Users Posts: 667 ✭✭✭

Join Date: September 2004

Posts: 456

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

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#2 14-09-2015 2:29pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Jay Dee wrote: »

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

Hi Jay Dee

If you could PM your mothers eircom account number and your own contact number I will be more than happy to look in to this for you.

Thanks
Al

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#3 15-09-2015 2:36pm
punisher5112

Registered Users Posts: 24,644 ✭✭✭✭

Join Date: December 2013

Posts: 24543

Make sure op to cancel.

Just get a cheap mobile.

Thanks Al for deleting my previous posts.

Has eircom something to hide by deleting others posts.

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#4 15-09-2015 2:57pm
Boards.ie: Niamh

Boards.ie Employee Posts: 12,597 ✭✭✭✭✭

Boards.ie Community Manager

Join Date: December 2010

Posts: 10871

punisher5112 wrote: »

Make sure op to cancel.

Just get a cheap mobile.

Thanks Al for deleting my previous posts.

Has eircom something to hide by deleting others posts.

Eircom reps do not have the ability to delete comments, however I have deleted some of your posts as have been spamming the same link across multiple threads. You have also received a warning for this on another thread. Discussion of moderation on thread is also against site rules.

How can I? User's guide to some features on the new site

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#5 15-09-2015 6:57pm
punisher5112

Registered Users Posts: 24,644 ✭✭✭✭

Join Date: December 2013

Posts: 24543

Ok no problem but I never discussed anything about mods.

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#6 17-09-2015 10:12am
eir: Tony

Closed Accounts Posts: 157 ✭✭

Join Date: September 2015

Posts: 142

Boards.ie: Niamh wrote: »

punisher5112 wrote: »

Make sure op to cancel.

Just get a cheap mobile.

Thanks Al for deleting my previous posts.

Has eircom something to hide by deleting others posts.

Eircom reps do not have the ability to delete comments, however I have deleted some of your posts as have been spamming the same link across multiple threads. You have also received a warning for this on another thread. Discussion of moderation on thread is also against site rules.

Thanks for clearing this up and you post Niamh..
Tony

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#7 17-09-2015 1:31pm
punisher5112

Registered Users Posts: 24,644 ✭✭✭✭

Join Date: December 2013

Posts: 24543

Has Eir new policies or will it be the same eircom experience?

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#8 21-09-2015 11:21am
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

punisher5112 wrote: »

Has Eir new policies or will it be the same eircom experience?

Hi punisher5112,

All customers t&c's will stay the same and all policies will also.

Thanks

Tracey

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#9 21-09-2015 11:22am
listermint

Registered Users Posts: 33,975 ✭✭✭✭

Join Date: August 2007

Posts: 33580

Tracey you need to update your logo ;)

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#10 21-09-2015 12:05pm
Niemoj

Banned (with Prison Access) Posts: 1,104 ✭✭✭

Join Date: May 2015

Posts: 1094

eircom: Tracey wrote: »

punisher5112 wrote: »

Has Eir new policies or will it be the same eircom experience?

Hi punisher5112,

All customers t&c's will stay the same and all policies will also.

Thanks

Tracey

I thought this forum was for eir reps only! Who's eircom?

:pac::pac:

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#11 21-09-2015 3:16pm
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

listermint wrote: »

Tracey you need to update your logo ;)

Thanks for letting me know :-)

Thanks

Tracey

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#12 02-10-2015 6:08pm
Jay Dee

Registered Users Posts: 667 ✭✭✭

Join Date: September 2004

Posts: 456

eircom: Alan wrote: »

Jay Dee wrote: »

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

Hi Jay Dee

If you could PM your mothers eircom account number and your own contact number I will be more than happy to look in to this for you.

Thanks
Al

Alan,

I have given up on this query and I will cancel my mother's account.

Thanks

Jay.

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#13 03-10-2015 9:20am
punisher5112

Registered Users Posts: 24,644 ✭✭✭✭

Join Date: December 2013

Posts: 24543

Jay Dee wrote: »

Alan,

I have given up on this query and I will cancel my mother's account.

Thanks

Jay.

Good

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#14 05-10-2015 12:05pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Jay Dee wrote: »

eircom: Alan wrote: »

Jay Dee wrote: »

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

Hi Jay Dee

If you could PM your mothers eircom account number and your own contact number I will be more than happy to look in to this for you.

Thanks
Al

Alan,

I have given up on this query and I will cancel my mother's account.

Thanks

Jay.

Sorry to hear this Jay, I had been off for quite a while but I would like to ask if you are free to discus this later?

Cheers
Al

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#15 05-10-2015 4:15pm
Jay Dee

Registered Users Posts: 667 ✭✭✭

Join Date: September 2004

Posts: 456

eircom: Alan wrote: »

Jay Dee wrote: »

eircom: Alan wrote: »

Jay Dee wrote: »

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

Hi Jay Dee

If you could PM your mothers eircom account number and your own contact number I will be more than happy to look in to this for you.

Thanks
Al

Alan,

I have given up on this query and I will cancel my mother's account.

Thanks

Jay.

Sorry to hear this Jay, I had been off for quite a while but I would like to ask if you are free to discus this later?

Cheers
Al

Hi,

No problem, any day after 14.00
Phone numbers in PM's

Thanks

Jay.

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#16 14-10-2015 5:19pm
Jay Dee

Registered Users Posts: 667 ✭✭✭

Join Date: September 2004

Posts: 456

Jay Dee wrote: »

eircom: Alan wrote: »

Jay Dee wrote: »

eircom: Alan wrote: »

Jay Dee wrote: »

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

Hi Jay Dee

If you could PM your mothers eircom account number and your own contact number I will be more than happy to look in to this for you.

Thanks
Al

Alan,

I have given up on this query and I will cancel my mother's account.

Thanks

Jay.

Sorry to hear this Jay, I had been off for quite a while but I would like to ask if you are free to discus this later?

Cheers
Al

Hi,

No problem, any day after 14.00
Phone numbers in PM's

Thanks

Jay.

Hi,

I have Definitely given up now.
First post was 05.10.15....

Despite all sorts of " contact me "... nothing at all...

Not impressed,

Thanks

Jay.

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#17 15-10-2015 1:07pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Jay Dee wrote: »

Jay Dee wrote: »

eircom: Alan wrote: »

Jay Dee wrote: »

eircom: Alan wrote: »

Jay Dee wrote: »

Hi,

My mother who is in her eighties, is looking to change her package.
What she wants is a line rental and pay for calls used.
Her current package bill last month was € 71.75, calls used € 3.66.!!
She has no use for broadband and/or mobile services and/or packages.

I have tried ringing Eircom but just seem to go round in circles,

Is there anything available for her ? or should she just cancel her account altogether and get a mobile ?

Thanks

Jay Dee

Hi Jay Dee

If you could PM your mothers eircom account number and your own contact number I will be more than happy to look in to this for you.

Thanks
Al

Alan,

I have given up on this query and I will cancel my mother's account.

Thanks

Jay.

Sorry to hear this Jay, I had been off for quite a while but I would like to ask if you are free to discus this later?

Cheers
Al

Hi,

No problem, any day after 14.00
Phone numbers in PM's

Thanks

Jay.

Hi,

I have Definitely given up now.
First post was 05.10.15....

Despite all sorts of " contact me "... nothing at all...

Not impressed,

Thanks

Jay.

Hi Jay Dee

I'm genuinely very sorry for these delays. I had tried call you earlier but reached your wife so I will call you after 2pm.

Thanks
Al

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#18 21-10-2015 4:43pm
Jay Dee

Registered Users Posts: 667 ✭✭✭

Join Date: September 2004

Posts: 456

Hi,

Last post was a week go.
Don't bother getting back to me or promising to .
There is no point....

Very disappointing service...

Regards

Jay.

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#19 22-10-2015 4:34am
GrayFox208

Closed Accounts Posts: 335 ✭✭

Join Date: October 2015

Posts: 305

Jay Dee wrote: »

Hi,

Last post was a week go.
Don't bother getting back to me or promising to .
There is no point....

Very disappointing service...

Regards

Jay.

Probably best with a mobile to be honest. The likes of Vodafone red plans are great offers if all she wants is calls wouldn't bother with landline with line rental etc if you weren't bothered with broadband

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#20 22-10-2015 2:58pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Jay Dee wrote: »

Hi,

Last post was a week go.
Don't bother getting back to me or promising to .
There is no point....

Very disappointing service...

Regards

Jay.

Hi Jay Dee

I had tried calling on multiple occasions - if there is a specific time tomorrow that we can arrange please PM me and I will certainly call,

Thanks
Al

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#21 22-10-2015 7:06pm
Jay Dee

Registered Users Posts: 667 ✭✭✭

Join Date: September 2004

Posts: 456

Hi Alan,

Tomorrow 14.00 .

Thanks,

Jay.

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#22 23-10-2015 12:24pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Jay Dee wrote: »

Hi Alan,

Tomorrow 14.00 .

Thanks,

Jay.

That's fine Jay Dee

Al

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#23 23-10-2015 1:41pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

eir: Alan wrote: »

Jay Dee wrote: »

Hi Alan,

Tomorrow 14.00 .

Thanks,

Jay.

That's fine Jay Dee

Al

Hi Jay Dee

I sent you another PM, please have a look as soon as you can so I can call as requested.

Cheers
Al

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