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Roberts stream 93 : Problem streaming spotify

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  • 14-09-2015 6:05pm
    #1
    stinkbomb
    Registered Users Posts: 263 ✭✭


    Hi, I recently bought the Roberts Stream 93i from yourselves, very happy with it on the whole but a problem is occurring when streaming via Spotify Connect. The tracks have started to stutter/jump. It isn't the wifi as its coming through fine on the phone itself and on a PC. Also resetting wifi had no effect. Internet radio is working fine. 
    I've already had to perform a factory reset to solve a prior problem with spotify so reluctant to keep doing that. Can you advise of a solution or if you think the unit might have a fault? 

    Thanks in advance. 


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    #2
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    stinkbomb wrote: »
    Hi, I recently bought the Roberts Stream 93i from yourselves, very happy with it on the whole but a problem is occurring when streaming via Spotify Connect. The tracks have started to stutter/jump. It isn't the wifi as its coming through fine on the phone itself and on a PC. Also resetting wifi had no effect. Internet radio is working fine. 
    I've already had to perform a factory reset to solve a prior problem with spotify so reluctant to keep doing that. Can you advise of a solution or if you think the unit might have a fault? 

    Thanks in advance. 

    StinkB,

    have a look here and see if this helps:
    https://community.spotify.com/t5/Help-Other-Partners-Windows/Streaming-with-Roberts-Radio/td-p/942495

    You can also contact Roberts radio technical support here:
    http://www.robertsradio.co.uk/Aftersales/Aftercare.htm

    If you are still having issues ( this is the 1st time we have had ANY query on a 93I!) please don't hesitate to drop us a line or of course just pop it back to us and we will swap it over for you,

    Apologies and hopefully you can get it sorted and singing again,

    Keep us posted,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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