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Philips DVD with jammed tray

  • 15-09-2015 11:42am
    #1
    clonagam
    Registered Users, Registered Users 2 Posts: 55 ✭✭


    My daughter has a Philips HDD &DVD Player/Recorder (DVDR3460H).

    The dvd tray has jammed in the open position.

    Any suggestions on how to fix it?

    Alternatively, know any agency that would repair it?

    I've tried Philips so-called support line but gave up after interminable "All our operators are busy....."

    Clonagam


Comments

  • #2
    teachie99
    Registered Users, Registered Users 2 Posts: 10 ✭teachie99


    Did you get anywhere with this issue? I am having the same problem with a Philips HTS3580/12. I have tried powering it down overnight and powering it on again (I read somewhere that it would cause a factory reset) but it is stuck still.


  • #3
    clonagam
    Registered Users, Registered Users 2 Posts: 55 ✭✭clonagam


    Failing to get any response from Phillips I stripped it down and was able to fix it myself. Facing a write-off and scrapping it, I stripped it down and found it was just a mechanical jam. The tray had jumped its carrier. It was simply fixed and is working again.


  • #4
    teachie99
    Registered Users, Registered Users 2 Posts: 10 ✭teachie99


    Glad to hear you managed to do it. I took mine apart last night but found the DVD tray inside was a sealed unit so I could not get to the mechanics of the tray eject/insert. I had hoped that once I had the cover of the DVD player itself that the top side of the DVD tray would be exposed.


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