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new account, cannot use email address

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  • 16-09-2015 9:05am
    #1
    rameire
    Registered Users Posts: 4,158 ✭✭✭


    Good Morning
    I have just opened a new account online with you.

    I am married, and live with my wife,
    we use the same email address for everything.

    The new account is under my name.
    I previously had an account with you in my wifes name, we were online with you and so the old details are still there under our shared email address.

    I am trying to add my new account onto my email address I already have with you.
    but have received a reply this morning saying they cannot do this as the name on the new account is different to that of the online account already active.

    how can I proceed?

    🌞 3.8kwp, 🌞 Split 2.28S, 1.52E. 🌞 Clonee, Dub.🌞



Comments

  • Options
    #2
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi rameire,

    Thank you for your message,

    Could you send us the following details by private message please?
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)
    • The email address you wish to use

    We will then be able to look into your query.

    Thanks,
    Brige

    ________


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