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Why am I being billed?

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  • 16-09-2015 9:39am
    #1
    dutopia
    Registered Users Posts: 583 ✭✭✭


    I signed up for Eircom home fiber & phone but cancelled within the 2 weeks cooling off period. I called to confirm my cancellation and this was acknowledged over the phone and I received a cancellation email. Today I received a bill that will be direct debited...

    Why am I being billed? it should be a simple process to cancel within the cooling off period. Please can you check my account. I will PM my account number when someone replies, thanks.


Comments

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    #2
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    Hello? Anyone working today? :D


  • Options
    #3
    Kristopherus
    Registered Users Posts: 11,907 ✭✭✭✭Kristopherus


    Cancel the DD before it goes through.


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    #4
    October
    Registered Users Posts: 250 ✭✭October


    The same thing happened to me. Keep a record of all communications you have with them, names/times etc. I had a nightmare time with them and conveniently for them they could not trace any of my phone calls. Eventually they accepted I had cancelled within the cooling off period until six months later they were charging me about €500 odd for cancelling before my contract was up! More phone calls, agreed again I cancelled within cooling off period. Six months later in contacted by a debt collection agency!


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    #5
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    Kristopherus wrote: »
    Cancel the DD before it goes through.
    No DD has gone through the account yet so I can't cancel, they will bill later this month.


  • Options
    #6
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    Oh no, this is what I was afraid of. Thanks, I'll keep a record of everything so far and hopefully they sort this. Why is the colling off period even available if they can't deal with people actually cancelling?
    October wrote: »
    The same thing happened to me. Keep a record of all communications you have with them, names/times etc. I had a nightmare time with them and conveniently for them they could not trace any of my phone calls. Eventually they accepted I had cancelled within the cooling off period until six months later they were charging me about €500 odd for cancelling before my contract was up! More phone calls, agreed again I cancelled within cooling off period. Six months later in contacted by a debt collection agency!


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  • Options
    #7
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    dutopia wrote: »
    I signed up for Eircom home fiber & phone but cancelled within the 2 weeks cooling off period. I called to confirm my cancellation and this was acknowledged over the phone and I received a cancellation email. Today I received a bill that will be direct debited...

    Why am I being billed? it should be a simple process to cancel within the cooling off period. Please can you check my account. I will PM my account number when someone replies, thanks.
    Hi dutopia
    apologies for late reply. Can you PM me with your details and I will chase this for you.
    Tony


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    #8
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    eir: Tony wrote: »
    dutopia wrote: »
    I signed up for Eircom home fiber & phone but cancelled within the 2 weeks cooling off period. I called to confirm my cancellation and this was acknowledged over the phone and I received a cancellation email. Today I received a bill that will be direct debited...

    Why am I being billed? it should be a simple process to cancel within the cooling off period. Please can you check my account. I will PM my account number when someone replies, thanks.
    Hi dutopia
    apologies for late reply. Can you PM me with your details and I will chase this for you.
    Tony
    Hi Tony,

    I PMd. Any update? Thanks.


  • Options
    #9
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    I guess I'm one of the 28% that doesn't get a response.


  • Options
    #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    dutopia wrote: »
    I guess I'm one of the 28% that doesn't get a response.
    Hi dutopia, 

    Apologies for the delays. 

    I've checked this account and I can see the cease has been processed and this bill was sent in error. I have waived it so it will not come out of your bank account and you are not liable for it.

    Apologies for the inconvenience caused. 

    Thanks 

    Tracey 


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    #11
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    eir: Tracey wrote: »
    dutopia wrote: »
    I guess I'm one of the 28% that doesn't get a response.
    Hi dutopia, 

    Apologies for the delays. 

    I've checked this account and I can see the cease has been processed and this bill was sent in error. I have waived it so it will not come out of your bank account and you are not liable for it.

    Apologies for the inconvenience caused. 

    Thanks 

    Tracey 
    Thank you, appreciate you sorting it out.


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    #12
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    dutopia wrote: »
    eir: Tracey wrote: »
    dutopia wrote: »
    I guess I'm one of the 28% that doesn't get a response.
    Hi dutopia, 

    Apologies for the delays. 

    I've checked this account and I can see the cease has been processed and this bill was sent in error. I have waived it so it will not come out of your bank account and you are not liable for it.

    Apologies for the inconvenience caused. 

    Thanks 

    Tracey 
    Thank you, appreciate you sorting it out.
    No problem at all :-) 

    Thanks 

    Tracey 


  • Options
    #13
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    Sigh... I got billed by Eircom.

    I thought this was done and dusted but apparently not.

    Tracey, can you please check my account and make sure that money is refunded and I don't get billed again.


  • Options
    #14
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dutopia wrote: »
    Sigh... I got billed by Eircom.

    I thought this was done and dusted but apparently not.

    Tracey, can you please check my account and make sure that money is refunded and I don't get billed again.
    Sorry to hear this dutopia

    Please PM me the eir account number and I'll look in to this further

    Thanks
    Al


  • Options
    #15
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    Hi,

    Any update?


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    #16
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dutopia wrote: »
    Hi,

    Any update?
    Yes dutopia,

    I tried calling the number registered to your eir account,

    I see Tracey has cleared the outstanding balance but before she did the bill was wrongly sent out - apologies for this. I can assure you that there is no further balance left with eir.

    Thanks
    Al


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    #17
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    eircom: Alan wrote: »
    dutopia wrote: »
    Hi,

    Any update?
    Yes dutopia,

    I tried calling the number registered to your eir account,

    I see Tracey has cleared the outstanding balance but before she did the bill was wrongly sent out - apologies for this. I can assure you that there is no further balance left with eir.

    Thanks
    Al
    Thanks, I missed the call as I was in a meeting. You can call again if it suits.

    Has that bill been refunded to my account?

    Regards,
    Paul.


  • Options
    #18
    killwill
    Registered Users Posts: 2,785 ✭✭✭killwill


    dutopia wrote: »
    eircom: Alan wrote: »
    dutopia wrote: »
    Hi,

    Any update?
    Yes dutopia,

    I tried calling the number registered to your eir account,

    I see Tracey has cleared the outstanding balance but before she did the bill was wrongly sent out - apologies for this. I can assure you that there is no further balance left with eir.

    Thanks
    Al
    Thanks, I missed the call as I was in a meeting. You can call again if it suits.

    Has that bill been refunded to my account?

    Regards,
    Paul.
    Go to the bank and sign an indemnity form. It will be put straight back into your account.
    Other wise it could take up to 15 working days to get it back and that is if it was done without any issue!


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    #19
    dutopia
    Registered Users Posts: 583 ✭✭✭dutopia


    Any update?


  • Options
    #20
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dutopia wrote: »
    eircom: Alan wrote: »
    dutopia wrote: »
    Hi,

    Any update?
    Yes dutopia,

    I tried calling the number registered to your eir account,

    I see Tracey has cleared the outstanding balance but before she did the bill was wrongly sent out - apologies for this. I can assure you that there is no further balance left with eir.

    Thanks
    Al
    Thanks, I missed the call as I was in a meeting. You can call again if it suits.

    Has that bill been refunded to my account?

    Regards,
    Paul.
    Hi dutopia

    The amount has been refunded to your account so there's no need to discus this further although if the the event you want to talk about this I will be happy to call :)

    Thanks
    Al


  • Options
    #21
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dutopia wrote: »
    eircom: Alan wrote: »
    dutopia wrote: »
    Hi,

    Any update?
    Yes dutopia,

    I tried calling the number registered to your eir account,

    I see Tracey has cleared the outstanding balance but before she did the bill was wrongly sent out - apologies for this. I can assure you that there is no further balance left with eir.

    Thanks
    Al
    Thanks, I missed the call as I was in a meeting. You can call again if it suits.

    Has that bill been refunded to my account?

    Regards,
    Paul.
    Hi dutopia

    The amount has been refunded to your account so there's no need to discus this further although if the the event you want to talk about this I will be happy to call :)

    Thanks
    Al


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