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Fibre promised ages ago - still nowhere near it seems

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  • 17-09-2015 2:06am
    #1
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭


    Had a phone call with a rep about 2 years ago and was told fibre would be available soon in my area, which is about 2 miles outside one of the biggest towns in East Cork and 1 mile from a village which has 2 fibre boxes installed.

    I would love to know if there is any chance of getting anything higher than what we are getting right now, which is a paltry 2.5mb on average on a line than can only carry 3.5mb. I don't expect anything to change even with all this rebranding. 

    Any help a rep could give would be very helpful. Thanks.


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Corholio wrote: »
    Had a phone call with a rep about 2 years ago and was told fibre would be available soon in my area, which is about 2 miles outside one of the biggest towns in East Cork and 1 mile from a village which has 2 fibre boxes installed.

    I would love to know if there is any chance of getting anything higher than what we are getting right now, which is a paltry 2.5mb on average on a line than can only carry 3.5mb. I don't expect anything to change even with all this rebranding. 

    Any help a rep could give would be very helpful. Thanks.
    Hi Corholio, 

    Feel free to PM me your details and I'll check this for you. 

    Thanks 

    Tracey 


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    #3
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    Replied to you there now Tracey.


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    #4
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    Still haven't heard anything back from this, or a reply to my PM.


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    #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al


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    #6
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    eir: Alan wrote: »
    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al
    Hi Alan, thanks for the reply. Just PM'd you there.


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    #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al
    Hi Alan, thanks for the reply. Just PM'd you there.
    Thank you Corholio

    I'll get back to you tomorrow morning.

    Cheers
    Al


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    #8
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    eir: Alan wrote: »
    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al
    Hi Alan, thanks for the reply. Just PM'd you there.
    Thank you Corholio

    I'll get back to you tomorrow morning.

    Cheers
    Al
    Thank you


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    #9
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al
    Hi Alan, thanks for the reply. Just PM'd you there.
    Thank you Corholio

    I'll get back to you tomorrow morning.

    Cheers
    Al
    Thank you
    Hi Corholio

    I know I said I would get back to you this morning but I'm still awaiting more info from networks. They seem quite busy at the moment but as soon as I have this I'll let you know right away.

    Cheers
    Al


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    #10
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    eir: Alan wrote: »
    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al
    Hi Alan, thanks for the reply. Just PM'd you there.
    Thank you Corholio

    I'll get back to you tomorrow morning.

    Cheers
    Al
    Thank you
    Hi Corholio

    I know I said I would get back to you this morning but I'm still awaiting more info from networks. They seem quite busy at the moment but as soon as I have this I'll let you know right away.

    Cheers
    Al
    Ok sure. I presume it will still be today though of course.


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    #11
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    eir: Alan wrote: »
    Corholio wrote: »
    Still haven't heard anything back from this, or a reply to my PM.
    Apologies for the delays Corholio

    Tracey Is not available until Monday so if you would like to PM me the details I will be happy to follow up on this and get back to you tomorrow morning

    Cheers
    Al
    Hi Alan, thanks for the reply. Just PM'd you there.
    Thank you Corholio

    I'll get back to you tomorrow morning.

    Cheers
    Al
    Thank you
    Hi Corholio

    I know I said I would get back to you this morning but I'm still awaiting more info from networks. They seem quite busy at the moment but as soon as I have this I'll let you know right away.

    Cheers
    Al
    Ok sure. I presume it will still be today though of course.
    Thanks Corholio - Yes it should be today.

    Al


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    #12
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    Any update on this?

    Haven't heard anything at all.


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    #13
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Corholio wrote: »
    Any update on this?

    Haven't heard anything at all.
    Hi Corholio

    I'm very sorry for these delays,

    Networks have got back to me with more information and I have looked in to this in detail too.

    [font=Calibri","sans-serif]I'm sorry to say that I have had confirmation from our efibre networks team your line is too far from the cabinet to avail of efibre speeds.

    The distance of your line from the cabinet MDN1_010 (located on Broderick street) is beyond the 2Km range bearing in mind that lines are not wired as the crow flies. Unfortunately eircom will be unable to offer you efibre broadband and I'm also very sorry to confirm that we will be unable to offer you an indication of when to expect efibre broadband within the next two years.

    I really wish I could offer you better news, apologies for the disappointment.

    One thing I have also noticed is that there is an external fault on your line which I feel could be contributing connection loss of your broadband. I have logged this up to be repaired within the next three working days.

    Thanks
    AL[/font]


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    #14
    Corholio
    Registered Users Posts: 14,014 ✭✭✭✭Corholio


    Hi Alan

    Thanks for the reply, and it's as expected to be honest. That was probably the last throw of the dice now.

    About the external fault, this is the first time I have heard this. Is it possible to tell me more about this?


  • Options
    #15
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Corholio wrote: »
    Hi Alan

    Thanks for the reply, and it's as expected to be honest. That was probably the last throw of the dice now.

    About the external fault, this is the first time I have heard this. Is it possible to tell me more about this?
    Hi Corholio

    Yes, I'm sorry I can't offer better news.

    The external fault is basically an issue with the line itself - somewhere along it's path from your home to the exchange. In some cases it these can create complete connection loss and even slower than usual speeds. It does not look like it's having a large affect on your service but if left unattended to it could in the future so i thought it best to log it to technicians before it does.

    Al


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