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Help with refund after contract termination

UnknownSpecies · 2015-09-23 10:58:33

Hi guys, just wondering if I could get some help with a refund on my old eMobile account? I left eMobile last March or April and I'm still getting bills with the owed amount. I'd just like to try sort this out if possible. Cheers!

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23-09-2015 11:58am

#1

UnknownSpecies

Registered Users Posts: 3,183 ✭✭✭

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Hi guys, just wondering if I could get some help with a refund on my old eMobile account? I left eMobile last March or April and I'm still getting bills with the owed amount. I'd just like to try sort this out if possible. Cheers!

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#2 24-09-2015 1:33pm
eir: Tony

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dorgasm wrote: »

Hi guys, just wondering if I could get some help with a refund on my old eMobile account? I left eMobile last March or April and I'm still getting bills with the owed amount. I'd just like to try sort this out if possible. Cheers!

Hi dorgams
yes we should be able to help here. Can you PM me your account details?
Tony

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#3 24-09-2015 3:00pm
UnknownSpecies

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Cheers Tony, PM sent.

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#4 06-10-2015 11:55am
UnknownSpecies

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I've been patient with this and have gotten no update since giving my details. Any chance someone can update me?

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#5 19-10-2015 10:12am
UnknownSpecies

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26 days and I've only received 1 PM despite PMing several times. Can I please get an answer on this issue?

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#6 19-10-2015 11:54am
eir: Alan

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UnknownSpecies wrote: »

26 days and I've only received 1 PM despite PMing several times. Can I please get an answer on this issue?

Very sorry for these delays UnknownSpecies

Tony has not been available lately but I'll be more than happy to help if you could please PM me your AC details.

Al

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#7 19-10-2015 12:06pm
UnknownSpecies

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Thanks Alan, PM sent.

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#8 22-10-2015 9:20am
UnknownSpecies

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Still waiting on a message back after PM.....

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#9 22-10-2015 3:07pm
eir: Alan

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UnknownSpecies wrote: »

Still waiting on a message back after PM.....

Apologies, I will definitely have an update for you this afternoon UnknownSpecies

Al

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#10 22-10-2015 9:56pm
GrayFox208

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UnknownSpecies wrote: »

Still waiting on a message back after PM.....

And wait you shall.

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#11 23-10-2015 12:28pm
eir: Alan

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Thanks for taking my call UnknownSpecies

Al

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#12 23-10-2015 12:37pm
Boards.ie: Niamh

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Boards.ie Community Manager

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Grayfox208 unless you have something useful to contribute, please don't.

How can I? User's guide to some features on the new site

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#13 23-10-2015 1:57pm
UnknownSpecies

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Should be sorted now, cheers Al.

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#14 23-10-2015 1:58pm
eir: Alan

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UnknownSpecies wrote: »

Should be sorted now, cheers Al.

Cheers UnknownSpecies

AL

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#15 18-11-2015 10:55am
UnknownSpecies

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Hi again guys... This issue still hasn't been resolved.

I was told on 23/10 that I'd get the refund in up to 4 working days but this hasn't happened.

I have received another bill with the value owed to me despite not having a plan with Eir since April.

Please could I get this issue sorted as I do not want to keep receiving bills and I'd like to get the money owed to me.

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#16 18-11-2015 12:41pm
eir: Alan

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UnknownSpecies wrote: »

Hi again guys... This issue still hasn't been resolved.

I was told on 23/10 that I'd get the refund in up to 4 working days but this hasn't happened.

I have received another bill with the value owed to me despite not having a plan with Eir since April.

Please could I get this issue sorted as I do not want to keep receiving bills and I'd like to get the money owed to me.

Thanks for taking my call UnknownSpecies

I'll be back to you this afternoon

Al

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#17 27-11-2015 9:48am
UnknownSpecies

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Hey guys,

Sent a PM but got no reply. Any update on this?

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#18 27-11-2015 5:20pm
eir: Alan

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UnknownSpecies wrote: »

Hey guys,

Sent a PM but got no reply. Any update on this?

Apologies for these delays UnknownSpecies

I will investigate this again and get back to you asap

Al

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#19 04-12-2015 6:28pm
UnknownSpecies

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eir: Alan wrote: »

UnknownSpecies wrote: »

Hey guys,

Sent a PM but got no reply. Any update on this?

Apologies for these delays UnknownSpecies

I will investigate this again and get back to you asap

Al

Any chance this could be sorted for Christmas. Would like to have this money for then...

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#20 10-12-2015 10:58am
UnknownSpecies

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Bump.

Could I just get the number to the relevant department and I will sort this out myself...

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#21 10-12-2015 12:19pm
eir: Alan

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UnknownSpecies wrote: »

Bump.

Could I just get the number to the relevant department and I will sort this out myself...

Hi UnknownSpecies

I'm very sorry for the delays here - I had been off for a while but that's something that should not affect you.

I had been previously advised that the credit would be sent out to you by cheque however upon checking again this is not the case as a call is specifically required to accounts on 1800690000 - I have also been advised that if you (or a member of your family have a pay as you go account with eir mobile they can refund it to that number as credit.

I'm Genuinely sorry about all this

Al

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#22 10-12-2015 1:07pm
UnknownSpecies

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eir: Alan wrote: »

UnknownSpecies wrote: »

Bump.

Could I just get the number to the relevant department and I will sort this out myself...

Hi UnknownSpecies

I'm very sorry for the delays here - I had been off for a while but that's something that should not affect you.

I had been previously advised that the credit would be sent out to you by cheque however upon checking again this is not the case as a call is specifically required to accounts on 1800690000 - I have also been advised that if you (or a member of your family have a pay as you go account with eir mobile they can refund it to that number as credit.

I'm Genuinely sorry about all this

Al

No problem Alan, I understand it's not your fault. I had been in contact with accounts previously and was told the money would be transferred to my bank account, but it never was. I'll get in touch with them again and hopefully this will be resolved.

Thanks.

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#23 10-12-2015 1:37pm
eir: Alan

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Thanks for your understanding UnknownSpecies - really appreciated.

Al

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#24 27-01-2016 10:21am
UnknownSpecies

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Just an update on this for anyone who may be in a similar situation.

I have STILL NOT been refunded. I have called almost weekly and been promised the same absolute guff that it would be in my account in 4 working days. Simply hasn't happened. I have asked to be put in contact with managers and they too have spun me the same line and I still haven't been refunded. On top of the money owed for refunds, I have been racking up a bill just from calls alone. I have spent over €15 on calls as they are not free and I still haven't managed to get the money I am owed.

I've been incredibly patient, and I mean incredibly patient but I'm still being messed around. I know there's nothing you eir guys on boards can do but I need to let people know what an absolute jokeshop eir have been dealing when dealing with this.

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#25 02-02-2016 10:07am
UnknownSpecies

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Money in my account now. Issue resolved finally.

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#26 02-02-2016 3:45pm
eir: Alan

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UnknownSpecies wrote: »

Money in my account now. Issue resolved finally.

Thank you for updating the thread UnknownSpecies

Again, I'm genuinely sorry this took so long

Al

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