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4 weeks with fault believe line has been split

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  • 23-09-2015 10:33pm
    #1
    gally74
    Closed Accounts Posts: 1,997 ✭✭✭


    I'm 4weeks with terrible broadband, used to get 6 meg I've made 10 calls to sir, it's been escalated 3 times, 2 cases open,

    This company is shocking, customer support is non existent 

     I believe the line was split with a neighbour! But they won't even admit it! 


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    #2
    gally74
    Closed Accounts Posts: 1,997 ✭✭✭gally74


    gally74 wrote: »
    I'm 4weeks with terrible broadband, used to get 6 meg I've made 10 calls to sir, it's been escalated 3 times, 2 cases open,

    This company is shocking, customer support is non existent 

     I believe the line was split with a neighbour! But they won't even admit it! 
    Complaint lodged with comreg


  • Options
    #3
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    gally74 wrote: »
    I'm 4weeks with terrible broadband, used to get 6 meg I've made 10 calls to sir, it's been escalated 3 times, 2 cases open,

    This company is shocking, customer support is non existent 

     I believe the line was split with a neighbour! But they won't even admit it! 
    Hi gally74
    I can see you have logged this already but if you would like us to follow this for you here just PM me the line number and a good contact no and we will investigate for you.
    Tony


  • Options
    #4
    gally74
    Closed Accounts Posts: 1,997 ✭✭✭gally74


    [font=Walsheim-Regular, Arial, sans-serif]Just on there to faults,[/font]

    [font=Walsheim-Regular, Arial, sans-serif]The escalation, was cleared, with no fix, no communication to me either.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]The fault person explained that it's a congestion issue in the exchange and there is no timeline on a fix.... Basically hands up go elsewhere if you want too, customer service joke!!!![/font]

    [font=Walsheim-Regular, Arial, sans-serif]I then managed to get the complaint reference for comreg.[/font]


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    #5
    gally74
    Closed Accounts Posts: 1,997 ✭✭✭gally74


    still waiting!!!

    complaint is in now 7 days,

    neibhor has confirmed that line was split?


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    gally74 wrote: »
    still waiting!!!

    complaint is in now 7 days,

    neibhor has confirmed that line was split?
    Hi gally74

    You also have a thread on the same subject on the eir forum - which I have replied to - I'm sorry we cannot do more from here.

    Thanks
    Al


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