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Email for complaint

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  • 24-09-2015 1:18pm
    #1
    Rod82
    Registered Users Posts: 6 ✭


    Could I please get an email address to lodge a complaint?

    Thanks
    Ross


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  • Options
    #2
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    Rod82 wrote: »
    Could I please get an email address to lodge a complaint?  

    Thanks
    Ross
    Hi Rod82
    to mail us regarding a complaint go to this page here https://www.eir.ie/about/contact/
    Tony


  • Options
    #3
    gally74
    Closed Accounts Posts: 1,997 ✭✭✭gally74


    Rod82 wrote: »
    Could I please get an email address to lodge a complaint?

    Thanks
    Ross

    ComReg can become involved in the resolution of individual cases only when the customer has first lodged a complaint with the operator in question.

    To lodge a formal complaint I advise you to proceed as outlined below:



    1. Contact eircom via ccm@eircom.ie

    2. State that you have been advised by ComReg to lodge a formal complaint

    3. Request a complaint reference number- this is required in order for us to raise case later if needed.

    4. Give the details of your complaint



    If eircom does not respond to your complaint within 10 working days you can contact ComReg with the complaint reference number and we will review your complaint and refer the matter to eircom if appropriate.


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