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Welcome to the eir Mobile thread in our eir Talk to... forum.

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    #212
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Hi Eir,

    What are your support team advising customers that have the call drop/sound issues with the Samsung S9+? Samsung has officially stated they still have no resolution or fix for the issue but are "working on it". I have had the problem since launch and have had enough. I would like to return the device as faulty. Please advise.

    Thank you


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    #213
    beemish
    Registered Users Posts: 15 ✭beemish


    Wow, what a start with eir!  

    Sales Rep called yesterday and I was reluctant to sign up (even though eir was cheaper than my current Vodafone package) due to the fact I work from home.  I can't afford disruption of service. However after chatting with the Rep he assured me there would be zero disruption to service.  It's one of their selling points apparently.  I laboured this point with the Sales Rep and he guaranteed me a smooth transition.  The relationship between Vodafone using the same lines was another reason and he had done this many times!

    Anyway I should have known better, I was facilitating a meeting with 20 participants when my internet got cut off.  Which obviously made me look very unprofessional!  As soon as I got cut off I got my "Welcome to eir" e-mail.

    I was a no show for two other meetings today (because I obviously couldn't cancel them on my Laptop).

    I have no eir modem until Monday so I have missed nearly a full days work today, have no internet all weekend and need to re-locate for work on Monday.

    All this because your Sales Reps don't give a dam about the impacts to my business.  If he set my expectations properly that would be fine, but no it's all about the Sale!


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    #214
    SNNUS
    Registered Users Posts: 747 ✭✭✭SNNUS


    Hello there,

    I purchased a sim only deal which was sold as 30 day contract but showing 18 month contract in confirmation email??


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    #215
    MBSnr
    Registered Users Posts: 2,191 ✭✭✭MBSnr


    SNNUS wrote: »
    Hello there,

    I purchased a sim only deal which was sold as 30 day contract but showing 18 month contract in confirmation email??
    Mine does as well on the my.eir website. I rang them and they 'assured' me that it was only 30 days. Guess I'll never know until I try and port...
    Quite why their system can't show the correct contract length info makes no sense....


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    #216
    SNNUS
    Registered Users Posts: 747 ✭✭✭SNNUS


    MBSnr wrote: »
    SNNUS wrote: »
    Hello there,

    I purchased a sim only deal which was sold as 30 day contract but showing 18 month contract in confirmation email??
    Mine does as well on the my.eir website. I rang them and they 'assured' me that it was only 30 days. Guess I'll never know until I try and port...
    Quite why their system can't show the correct contract length info makes no sense....
    Not a good start..


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  • Options
    #217
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Ronin Polite Soul wrote: »
    Hi Eir,

    What are your support team advising customers that have the call drop/sound issues with the Samsung S9+? Samsung has officially stated they still have no resolution or fix for the issue but are "working on it". I have had the problem since launch and have had enough. I would like to return the device as faulty. Please advise.

    Thank you
    Can I please get a response to my query Eir reps?


  • Options
    #218
    beemish
    Registered Users Posts: 15 ✭beemish


    Day 4 without broadband. Are eir even looking at this thread!!?
    beemish wrote: »
    Wow, what a start with eir!  

    Sales Rep called yesterday and I was reluctant to sign up (even though eir was cheaper than my current Vodafone package) due to the fact I work from home.  I can't afford disruption of service. However after chatting with the Rep he assured me there would be zero disruption to service.  It's one of their selling points apparently.  I laboured this point with the Sales Rep and he guaranteed me a smooth transition.  The relationship between Vodafone using the same lines was another reason and he had done this many times!

    Anyway I should have known better, I was facilitating a meeting with 20 participants when my internet got cut off.  Which obviously made me look very unprofessional!  As soon as I got cut off I got my "Welcome to eir" e-mail.

    I was a no show for two other meetings today (because I obviously couldn't cancel them on my Laptop).

    I have no eir modem until Monday so I have missed nearly a full days work today, have no internet all weekend and need to re-locate for work on Monday.

    All this because your Sales Reps don't give a dam about the impacts to my business.  If he set my expectations properly that would be fine, but no it's all about the Sale!


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    #219
    GalwayGaillimh
    Registered Users Posts: 669 ✭✭✭GalwayGaillimh


    Phone being dropping calls all day in Galway...if its the same tomorrow Im changing to vodaphone and cancelling the debit!

    Si Deus Nobiscum Qui Contra Nos



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    #220
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Samsung have pushed an update to fix the call drop and call silence issue with the S9+. Vodafone have already pushed the update.

    When will the update be available for Eir customers reps?


  • Options
    #221
    GalwayGaillimh
    Registered Users Posts: 669 ✭✭✭GalwayGaillimh


    Ronin Polite Soul wrote: »
    Samsung have pushed an update to fix the call drop and call silence issue. Vodafone have already pushed the update.

    When will the update be available for Eir customers reps?

    Ive a Google Pixel phone , seems ok today but received no explanation or apology from Eir for the Network Issues yesterday..
    Really disappointed with them...

    Si Deus Nobiscum Qui Contra Nos



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    #222
    billbond4
    Registered Users Posts: 2,413 ✭✭✭billbond4


    Adamcp898 wrote: »
    billbond4 wrote: »
    its available now for billpay in silver exclusive
    https://www.eir.ie/store/mobile/phones/bill-pay/sony-xperia-xz2/
    Any idea if there's plans to carry the XZ2 Compact?

    I don't see anyone in Ireland carrying it yet but I really prefer the smaller phones.
    The Xperia XZ2 Compact is available from Eir


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    #223
    billbond4
    Registered Users Posts: 2,413 ✭✭✭billbond4


    billbond4 wrote: »
    Adamcp898 wrote: »
    billbond4 wrote: »
    its available now for billpay in silver exclusive
    https://www.eir.ie/store/mobile/phones/bill-pay/sony-xperia-xz2/
    Any idea if there's plans to carry the XZ2 Compact?

    I don't see anyone in Ireland carrying it yet but I really prefer the smaller phones.
    The Xperia XZ2 Compact is available from Eir
    My bad, they wont be selling it


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    #224
    tayto lover
    Registered Users Posts: 51,986 ✭✭✭✭tayto lover


    I want to cancel my Eir account.
    Can I do it here?


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    #225
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi tayto lover,

    In order to cancel your account, you would need to speak with our customer care team directly on 1901 as we do not have authorisation to deal with this here.

    Apologies,

    Sarah


  • Options
    #226
    tayto lover
    Registered Users Posts: 51,986 ✭✭✭✭tayto lover


    eir: Sarah wrote: »
    Hi tayto lover,

    In order to cancel your account, you would need to speak with our customer care team directly on 1901 as we do not have authorisation to deal with this here.

    Apologies,

    Sarah
    I tried that. Tried it several times in fact. It an impossible task, that's why I tried you. They're completely incompetent and keep coming up with excuses as to why they can't do it there and then, I.e. System problem computer problem etc. They promised to call ma back but failed to do so. It's a really awful company to deal with.


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