Welcome to the eir Mobile thread in our eir Talk to... forum.

eir: Anna

I'm sorry you feel this way.

The reason we would advise of this is for our cancellations to advise you on the correct process to ensure the cancellation is submitted correctly.

Thanks,
Anna

millie35

You are making a very simple process much more complicated.  Not giving me the email address, when I requested it makes me trust your company a lot less.

eir: Leanne

millie35 wrote: »

You are making a very simple process much more complicated.  Not giving me the email address, when I requested it makes me trust your company a lot less.

Hi millie35,

I am really sorry to hear you feel this way. However, our cancellations team would only be able to advise of this. 

I do apologise for any inconvenience caused. 


Thanks,
Leanne

ScouseMouse

Hi.  I am on the Emobile small business sim only plan which is 20 euro pm plus VAT, but going up to 30 euro  in june.

I get unlimited calls, texts and 15gig of data, along with some roaming data and calls.

Has it been decided yet what the roaming data will be for the new EU regulations?

Thanks .

eir: Anna

Hi ScouseMouse,


Thanks for getting in touch.


We have been advised that your 15GB inclusive data allowance at home can now be used whilst roaming in the EU. 


You can use a maximum of 6.3 GB of your 15GB allowance whilst abroad as Fair Usage Policies do apply.


Thanks,
Anna

Patrick27

Had been with Eircom for a number of years but found anytime something went wrong and needed to contact them that is was like being trapped on a merry go round being passed from one person to next. Moved provider of broadband and found it much more friendly and helpful. 
However recently well in past 12 months they have ran fibre into my area as part of state financed fibre rollout. I had been ringing to query whether it was live and available yet every few weeks and at the start of this week when I rang I got a very help girl who confirmed my house was fibre ready. Installation was booked for today. I thought it was great and everything was handled very professionally. All good.

Than the installer from KN came out and was very professional and helpful. He got everything ready and in place to complete installation only to find the local DP Point has not been switched on by Eir. Disappointed is understatement and kids there looking at me asking why men where going without finishing etc. So I thought ok I will ring and get it sorted. 

But this is where it really went wrong. Spent 30 minutes on the phone being passed from one person to next to finally get girl who than just says that KN man had just said DP box was not live to get out of house (couldn't be further from truth). The way she expressed this too made it come across like this was my issue to solve!!! Told me to hold and she would speak to team responsible but after a few minutes I just got transfered back to the first person I spoke too.  My nightmare was true and back to old Eircom. Eventually after second time going around the houses I got someone who said that they could not give me any answer when this will be solved but ring next wednesday and they might have answer than or not. So in short asking me to doing all the chasing to solve their issue.

Rang Comreg who advised I should lodge formal compliant so I did but again this involved speaking to 3/4 people before being put in contact with department who handle compliant and who could give the compliant reference number Comreg advised I should get. 

So in summary got great sales service but than when things went wrong no one seems to want to assist or take accountability needed to get fibre up and running. To be quiet honest I don't know what they are going to do and it seems they don't take the issue serious whatsoever and don't care about making it right. 

Frustrating and bad start to bank holiday weekend to say the least. 

eir: Anna

Hi Patrick27,


Thanks for getting in touch and I'm sorry to hear this.


Can you please PM me your full name, account number and eircode and I will look into this for you with the relevant department?


Thanks,
Anna

Onaragatip

Hi
 
Like ScouseMouse, I am on the eir Mobile Business Unlimited SIM only package.  
I currently live abroad (in the EU). Can you confirm the following in relation to the new roaming legislation for calls/texts and internet usage while abroad (EU):
____________________________________________________________________________________________________
·        

•   ·        How much of my monthly internet data (GB) will I be able to use while abroad without charge?
  

• · Will I have unlimited “free” social media access while abroad?
  

[*]
 
What is the situation with my calls/texts while abroad i.e.

• ·        Do I have free unlimited calls and texts to Irish mobile and landline numbers while abroad?
• ·        Do I have free unlimited calls and texts to UK and EU mobile phones and landlines while abroad?
  
  

[*]

If there are limits on my calls/texts or internet access while abroad, how can I check to see that I am under my monthly allowance?
 
Kind Rgds

onaragatip

eir: Anna wrote: »

Hi ScouseMouse,


Thanks for getting in touch.


We have been advised that your 15GB inclusive data allowance at home can now be used whilst roaming in the EU. 


You can use a maximum of 6.3 GB of your 15GB allowance whilst abroad as Fair Usage Policies do apply.


Thanks,
Anna

eir: Anna

Onaragatip wrote: »

Hi
 
Like ScouseMouse, I am on the eir Mobile Business Unlimited SIM only package.  
I currently live abroad (in the EU). Can you confirm the following in relation to the new roaming legislation for calls/texts and internet usage while abroad (EU):
____________________________________________________________________________________________________
·        

•   ·        How much of my monthly internet data (GB) will I be able to use while abroad without charge?
  
  
  

• · Will I have unlimited “free” social media access while abroad?
  
  
  

[*]
 
What is the situation with my calls/texts while abroad i.e.

• ·        Do I have free unlimited calls and texts to Irish mobile and landline numbers while abroad?
• ·        Do I have free unlimited calls and texts to UK and EU mobile phones and landlines while abroad?
  
  
  
  

[*]

If there are limits on my calls/texts or internet access while abroad, how can I check to see that I am under my monthly allowance?
 
Kind Rgds

onaragatip

eir: Anna wrote: »

Hi ScouseMouse,


Thanks for getting in touch.


We have been advised that your 15GB inclusive data allowance at home can now be used whilst roaming in the EU. 


You can use a maximum of 6.3 GB of your 15GB allowance whilst abroad as Fair Usage Policies do apply.


Thanks,
Anna

[*]
Hi Onaragatip,


Thanks for getting in touch.


In regards to the EU roaming, your calls and texts are inclusive to your plan will be still unlimited as per your package.


Fair Usage Policies do apply to customers for data, if you are on a 15GB allowance you have a maximum of 6.3GB to access whilst roaming, however, unlimited free social media is not included in your package in the EU as this is only available domestically as this is a promotional feature.

Thanks,
Anna

War ensemble

Hi Eir,
My broadband has been down for almost 3 months. Yes three months !! I haven't received any update in weeks and I have contacted you guys many times. Hence I'm trying to contact you through boards. Please pm me for Account details etc.

Patrick27

Eir really are a disgrace in the unprofessional manner they conduct themselves. No one ever comes back to you, any update you get is because you chase it yourself and than any answer seems be halfhearted.

Do they not know how fare they are off the mark? We have all dealt with difficult companies but eir to me just seem incompetent.

Surely it time in this country to put infrastructure into control of company capable of managing network infrastructure.

Just amazed they are allowed continue operating the way they do.

Treat customers as if worthless and so used to complaints you know they have same prepared response like sorry you feel that way etc......don't be sorry just sort my problem. Too much to ask?

eir: Anna

War ensemble wrote: »

Hi Eir,
My broadband has been down for almost 3 months. Yes three months !! I haven't received any update in weeks and I have contacted you guys many times. Hence I'm trying to contact you through boards. Please pm me for Account details etc.

Hi, War ensemble.

Thanks for getting in touch.

I am really sorry to hear this.

Can you please PM me your account details and I will follow this up with the relevant department for you?

Thanks, 
Anna.

eir: Anna

Patrick27 wrote: »

Eir really are a disgrace in the unprofessional manner they conduct themselves. No one ever comes back to you, any update you get is because you chase it yourself and than any answer seems be halfhearted.

Do they not know how fare they are off the mark? We have all dealt with difficult companies but eir to me just seem incompetent.

Surely it time in this country to put infrastructure into control of company capable of managing network infrastructure.

Just amazed they are allowed continue operating the way they do.

Treat customers as if worthless and so used to complaints you know they have same prepared response like sorry you feel that way etc......don't be sorry just sort my problem. Too much to ask?

Hi Patrick27.

Thanks for getting in touch. 

I am sorry to hear of the experience you had so far. If you PM me your account details and the issue you are having I would be happy to help in any way I can. 

Thanks,
Anna. 

War ensemble

Hi Anna, I can't send you a new pm as I haven't posted enough on boards. Can you pm me.

eir: Anna

War ensemble wrote: »

Hi Anna, I can't send you a new pm as I haven't posted enough on boards. Can you pm me.

Hi, War ensemble.

Pm sent :)

Thanks, 
Anna.

Agent Smyth

I recieved a letter from EIR dated 9/5/17 informing me of the price increase for Business Unlimited 15gb sim.
In the letter I was advised my data was been increased by an additional 5gb. 
Does this mean I now have 20gb of data per month???

eir: Anna

Hi Agent Smyth, 

Thanks for getting in touch. 

Can you please PM me your account details and I will be more than happy to have a look into this for you?

Thanks,
Anna.:D

Agent Smyth

Hi Anna
Did you get a chance to look at my account??

eir: Adam

Agent Smyth wrote: »

Hi Anna
Did you get a chance to look at my account??

Hi Agent Smyth,

Anna is currently out of the office but if you send me your details in a PM, I can look into this for you.

Thanks,
Adam

Doodah7

deleted

DeadSkin

Hi eir,


I will be in Italy in a few weeks and want to review the Data Usage for my current plan Thirty20. I was planning on purchasing the data add-on for 1GB of data €9.99/month, but from my account online under my data add-ons it states "Please note a data add-on does not cover roaming."

While from here, https://www.eir.ie/roaming/#/europe_zone_1/italy it states "You can use your available data allowance while roaming in the EU". 

Is this implying that if I purchase the 1GB data add-on (which will give me 1.25GB of data) I can only use the 250MB of data while roaming?
How can I use the 1GB data-on while roaming?

Thanks.

eir: Adam

DeadSkin wrote: »

Hi eir,


I will be in Italy in a few weeks and want to review the Data Usage for my current plan Thirty20. I was planning on purchasing the data add-on for 1GB of data €9.99/month, but from my account online under my data add-ons it states "Please note a data add-on does not cover roaming."

While from here, https://www.eir.ie/roaming/#/europe_zone_1/italy it states "You can use your available data allowance while roaming in the EU". 

Is this implying that if I purchase the 1GB data add-on (which will give me 1.25GB of data) I can only use the 250MB of data while roaming?
How can I use the 1GB data-on while roaming?

Thanks.

Hi DeadSkin,

Thanks for getting in touch. Can you PM me your full name, PIN and mobile number please?

- Adam

DeadSkin

eir: Adam wrote: »

DeadSkin wrote: »

Hi eir,


I will be in Italy in a few weeks and want to review the Data Usage for my current plan Thirty20. I was planning on purchasing the data add-on for 1GB of data €9.99/month, but from my account online under my data add-ons it states "Please note a data add-on does not cover roaming."

While from here, https://www.eir.ie/roaming/#/europe_zone_1/italy it states "You can use your available data allowance while roaming in the EU". 

Is this implying that if I purchase the 1GB data add-on (which will give me 1.25GB of data) I can only use the 250MB of data while roaming?
How can I use the 1GB data-on while roaming?

Thanks.

Hi DeadSkin,

Thanks for getting in touch. Can you PM me your full name, PIN and mobile number please?

- Adam

PM sent. Thanks.

eir: Adam

DeadSkin wrote: »

eir: Adam wrote: »

DeadSkin wrote: »

Hi eir,


I will be in Italy in a few weeks and want to review the Data Usage for my current plan Thirty20. I was planning on purchasing the data add-on for 1GB of data €9.99/month, but from my account online under my data add-ons it states "Please note a data add-on does not cover roaming."

While from here, https://www.eir.ie/roaming/#/europe_zone_1/italy it states "You can use your available data allowance while roaming in the EU". 

Is this implying that if I purchase the 1GB data add-on (which will give me 1.25GB of data) I can only use the 250MB of data while roaming?
How can I use the 1GB data-on while roaming?

Thanks.

Hi DeadSkin,

Thanks for getting in touch. Can you PM me your full name, PIN and mobile number please?

- Adam

PM sent. Thanks.

Thanks for that.

I'll be back in touch with you through a PM when I have an update for you.

- Adam

MrsMcSteamy

Hi just wondering if you will be doing a pre-order for the new Samsung note 8 ?

eir: Adam

MrsMcSteamy wrote: »

Hi just wondering if you will be doing a pre-order for the new Samsung note 8 ?

Hi there,

Apologies for the delay with my response here. I'm afraid we don't offer pre-orders for mobile phones.

- Adam

tipperaryboy

Hi eir,
I'm currently in a prepay offer , I'm incessantly getting messages telling me to top up almost every hour. I haven't attempted to make call/message outside of what's allowed in offer cannot understand why I'm getting these message? 
Your customer 'care' advised its to do with iMessage activation, which I disputed as I activated iMessages long time ago on meteor. Im thinking this has something to do with the meteor rename to eir? Your 'care' agent told me to contact Apple?? Basically of no help at all.

Mcsirl

Hi Eir,

I have swapped out my eir fibre modem for a third party NetGear one, but since i have done this my download speed has dropped to about 55mb where as before i was getting around 90.  When i plug the eir modem back in i get the 90mb speed again.

Can you tell me what additional settings i need to configure to get the full speed pls?

I have used the following settings from your site already :

[font=GT-Walsheim-Regular, Arial]Username:[/font][font=GT-Walsheim-Regular, Arial] eir@eir.ie[/font]
[font=GT-Walsheim-Regular, Arial]Password:[/font][font=GT-Walsheim-Regular, Arial] broadband1[/font]
[font=GT-Walsheim-Regular, Arial]Encapsulation:[/font][font=GT-Walsheim-Regular, Arial] PPPoE[/font]
[font=GT-Walsheim-Regular, Arial]Multiplexing:[/font][font=GT-Walsheim-Regular, Arial] LLC Based[/font]
[font=GT-Walsheim-Regular, Arial]VPI:[/font][font=GT-Walsheim-Regular, Arial] 8[/font]
[font=GT-Walsheim-Regular, Arial]VCI:[/font][font=GT-Walsheim-Regular, Arial] 35[/font]
[font=GT-Walsheim-Regular, Arial]Primary DNS:[/font][font=GT-Walsheim-Regular, Arial] 159.134.0.1[/font]
[font=GT-Walsheim-Regular, Arial]Secondary DNS:[/font][font=GT-Walsheim-Regular, Arial] 159.134.0.2[/font]


[font=GT-Walsheim-Regular, Arial]Thanks[/font]
[font=GT-Walsheim-Regular, Arial]Alan[/font]

eir: Adam

tipperaryboy wrote: »

Hi eir,
I'm currently in a prepay offer , I'm incessantly getting messages telling me to top up almost every hour. I haven't attempted to make call/message outside of what's allowed in offer cannot understand why I'm getting these message? 
Your customer 'care' advised its to do with iMessage activation, which I disputed as I activated iMessages long time ago on meteor. Im thinking this has something to do with the meteor rename to eir? Your 'care' agent told me to contact Apple?? Basically of no help at all.

Hi tipperaryboy,

thanks for getting in touch. I'm very sorry to hear that you're continuously receiving these text messages. Do you have your data turned on?

- Adam

eir: Adam

Mcsirl wrote: »

Hi Eir,

I have swapped out my eir fibre modem for a third party NetGear one, but since i have done this my download speed has dropped to about 55mb where as before i was getting around 90.  When i plug the eir modem back in i get the 90mb speed again.

Can you tell me what additional settings i need to configure to get the full speed pls?

I have used the following settings from your site already :

[font=GT-Walsheim-Regular, Arial]Username:[/font][font=GT-Walsheim-Regular, Arial] eir@eir.ie[/font]
[font=GT-Walsheim-Regular, Arial]Password:[/font][font=GT-Walsheim-Regular, Arial] broadband1[/font]
[font=GT-Walsheim-Regular, Arial]Encapsulation:[/font][font=GT-Walsheim-Regular, Arial] PPPoE[/font]
[font=GT-Walsheim-Regular, Arial]Multiplexing:[/font][font=GT-Walsheim-Regular, Arial] LLC Based[/font]
[font=GT-Walsheim-Regular, Arial]VPI:[/font][font=GT-Walsheim-Regular, Arial] 8[/font]
[font=GT-Walsheim-Regular, Arial]VCI:[/font][font=GT-Walsheim-Regular, Arial] 35[/font]
[font=GT-Walsheim-Regular, Arial]Primary DNS:[/font][font=GT-Walsheim-Regular, Arial] 159.134.0.1[/font]
[font=GT-Walsheim-Regular, Arial]Secondary DNS:[/font][font=GT-Walsheim-Regular, Arial] 159.134.0.2[/font]


[font=GT-Walsheim-Regular, Arial]Thanks[/font]
[font=GT-Walsheim-Regular, Arial]Alan[/font]

Hi Alan,

Thanks for getting in touch. I would recommend using your eir modem for this service. If you would like to continue to use your other modem you would need to get in touch with our technical support team to have this looked into. If you give them a ring on 1890260260 or free phone 1901 they will be able to check on this for you. I'd highly recommend removing your username and password from public view for security reasons as anybody can access this thread.

- Adam

Mcsirl

eir: Adam wrote: »

Mcsirl wrote: »

Hi Eir,

I have swapped out my eir fibre modem for a third party NetGear one, but since i have done this my download speed has dropped to about 55mb where as before i was getting around 90.  When i plug the eir modem back in i get the 90mb speed again.

Can you tell me what additional settings i need to configure to get the full speed pls?

I have used the following settings from your site already :

[font=GT-Walsheim-Regular, Arial]Username:[/font][font=GT-Walsheim-Regular, Arial] eir@eir.ie[/font]
[font=GT-Walsheim-Regular, Arial]Password:[/font][font=GT-Walsheim-Regular, Arial] broadband1[/font]
[font=GT-Walsheim-Regular, Arial]Encapsulation:[/font][font=GT-Walsheim-Regular, Arial] PPPoE[/font]
[font=GT-Walsheim-Regular, Arial]Multiplexing:[/font][font=GT-Walsheim-Regular, Arial] LLC Based[/font]
[font=GT-Walsheim-Regular, Arial]VPI:[/font][font=GT-Walsheim-Regular, Arial] 8[/font]
[font=GT-Walsheim-Regular, Arial]VCI:[/font][font=GT-Walsheim-Regular, Arial] 35[/font]
[font=GT-Walsheim-Regular, Arial]Primary DNS:[/font][font=GT-Walsheim-Regular, Arial] 159.134.0.1[/font]
[font=GT-Walsheim-Regular, Arial]Secondary DNS:[/font][font=GT-Walsheim-Regular, Arial] 159.134.0.2[/font]


[font=GT-Walsheim-Regular, Arial]Thanks[/font]
[font=GT-Walsheim-Regular, Arial]Alan[/font]

Hi Alan,

Thanks for getting in touch. I would recommend using your eir modem for this service. If you would like to continue to use your other modem you would need to get in touch with our technical support team to have this looked into. If you give them a ring on 1890260260 or free phone 1901 they will be able to check on this for you. I'd highly recommend removing your username and password from public view for security reasons as anybody can access this thread.

- Adam

Hi Adam,

Thats the username and password shown on your site to auth the modem on your network.  These details are publicly displayed in your help section.

Thanks
Alan

tipperaryboy

Yes I've data turned on. Please can you look into this its very frustrating.
I've been suggested to turn off iMessage completely? I want to use it do I really have to top up especially to allow iMessage activation to go through even though I've activated it before on meteor?

I think it's bye bye eir 

eir: Adam

tipperaryboy wrote: »

Yes I've data turned on. Please can you look into this its very frustrating.
I've been suggested to turn off iMessage completely? I want to use it do I really have to top up especially to allow iMessage activation to go through even though I've activated it before on meteor?

I think it's bye bye eir 

If you have your data turned on and you don't have credit on your account you would receive these messages as your phone will be trying to connect to your data.

I'd recommend turning your data off to stop receiving these texts.

- Adam

Heat_Wave

Hi

I topped up by €20 online with my debit card last Saturday for my friend (she is an eir customer).

My debit card was charged €20 but she never received the credit as it came up "top up was unsuccessful".

The money has still not been credited back to my card.

What can I do now?

Thanks

MrsMcSteamy

Hi I have a Samsung note 8 ordered since last week. Just wondering if these will be shipped out for delivery tomorrow as it's release date is tomorrow ?

Update : never mind just got my text from night line

eir: Adam

Heat_Wave wrote: »

Hi

I topped up by €20 online with my debit card last Saturday for my friend (she is an eir customer).

My debit card was charged €20 but she never received the credit as it came up "top up was unsuccessful".

The money has still not been credited back to my card.

What can I do now?

Thanks

Hi Heat_Wave,

Thanks for getting in touch. I'm very sorry to hear that this money has been taken from your bank account. Our complaints team would need to investigate this for you. You can view our complaints process on the below link:

https://www.eir.ie/complaints/

Apologies for the inconvenience.

- Adam

eir: Adam

MrsMcSteamy wrote: »

Hi I have a Samsung note 8 ordered since last week. Just wondering if these will be shipped out for delivery tomorrow as it's release date is tomorrow ?

Update : never mind just got my text from night line

Hi there,

Glad to hear you received this text

Let me know if you've any further queries.

- Adam

Blanchguy

I am an eir (formerly meteor customer). What are eir's plans for the support of the 2g network?

eir: Adam

Blanchguy wrote: »

I am an eir (formerly meteor customer). What are eir's plans for the support of the 2g network?

Hi Blanchguy,

Thanks for getting in touch. If you click on the below link you'll be able to view our coverage map which shows where 2G is available.

https://www.eir.ie/ourmobilenetwork/

- Adam

kala85

I have a Samsung 2017 j7 and want to get wifi calling on it.

The phone is from another network but I want to use it on eir with wifi calling.

Considering phone is unlocked and want to use it on eir, will the wifi calling work, or what setting do I need to change.

eir: Adam

kala85 wrote: »

I have a Samsung 2017 j7 and want to get wifi calling on it.

The phone is from another network but I want to use it on eir with wifi calling.

Considering phone is unlocked and want to use it on eir, will the wifi calling work, or what setting do I need to change.

Hi kala85,

I have responded to you on another thread about this.

- Adam

Ubbquittious

I was gone for a while and text/calls worked perfectly but no such luck with data roaming. Tried changing providers in a few places to no avail

It didn't work at all in the countries below
*England
*Belgium
*Luxembourg
*France
*Switzerland
*Italy

The only place where it worked properly for a few days was Holland. It started working when I crossed the border from Belgium into Holland and stopped working straight away when I went back out. Is there any fix for this?

Aufbau

My TV reception is gone but I still have broadband. I tried to ring tech support but they need my broadband number - how do I find that?

kao123

Hi, having previously been a Meteor billpay and 30 day sim only customer for some time I am now obviously an EIR mobile customer, since the change over I have started getting Advertising texts from various Irish companies and I would really like to know how this has come about.

I have NOT subscribed to any business via my phone or any social media, or entered any competitions this is not something I do ever.

I am receiving texts from the likes of Supermacs, and Papa Johns from 50002, which is registered to Meteor (now EIR) and would very much like this to stop.

Thank you.

limerickpat

Hello, I am on the meteor 20gb sim only broadband plan with a dongle and am going to be going to spain, My eir shows 7 gig free allowance but do I need to do anything else for it to work?
Thanks 

charkee

whats going on with webmail? cant access my e mail account since mon evening?i

Larsso30

Are you gonna be doing any black Friday deals for existing customers? 

SmallBalls

If I want to divert all my calls without ringing to my mailbox,, do I stick a 5 after the prefix e.g +3538651234567 ......or what way should it be entered?

Adamcp898

Any word on whether Eir will be carrying any of the new Sony handsets such as the Xperia XA2 or Xperia XZ2?

Little rossie

Hi, I tried to use my mobile phone today to send a text and it was blocked. I used it last week to send texts no problem. I have spoken with Savanna and Joel on the chat line who could not help me. My last top up was last September 2017 €10, and my phone has a current balance of €9 plus. Why has my phone been blocked?