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VPN issues when using Sky Broadband?

  • 24-09-2015 10:20pm
    #1
    pgargan
    Registered Users Posts: 32 ✭


    Hi,

    My in-laws have just switched to Sky Broadband, having previously been using Eircom.

    Since then, my corporate VPN connection, using "Cisco AnyConnect Secure Mobility Client" on Windows 7, no longer works. Specifically, the connection establishes fine, but drops and attempts to reconnect as soon as I send traffic over it. The only logs in the client are along the lines of:

    [24/09/2015 22:16:20] Connected to _(endpoint hostname)_
    [24/09/2015 22:16:39] Reconnecting to _(endpoint hostname)_
    [24/09/2015 22:17:33] Reconnecting to _(endpoint hostname)_

    It happens regardless of which of our corporate VPN endpoints I select. It worked fine when they were with Eircom, and works fine via Eircom from my own house.

    I've no proof it's Sky's fault, but it's suspiciously coincidental.

    Is anyone aware of Sky blocking VPN connections, and any potential workarounds?

    In case it's useful, the router is a black "Sky Hub" box, model "SR102", firmware "2.1r.3761.R". Googling finds a few threads that suggest tweaking settings in the "Sky Shield" app, but when I try to log in there it says that service isn't available in Ireland. I've clicked around the router's admin page, but can't find anything that looks VPN related.

    Thanks,
    Paul.
    Tagged:


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Try and test on another sky connection to be sure its them.


  • #3
    Deeco
    Registered Users Posts: 54 ✭✭Deeco


    I have the same issue with Sky Broadband, when connected to juniper vpn internet and vpn is useless. I have confirmed no issue with my work network guys.

    I also tested with tethering from my Mobile and all is good.

    Rang sky and support told me that my network guys could be blocking based on sky's particular settings.

    seems a little far fetched as this was working for a while with no issues ..


  • #4
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,914 ✭✭✭DopeTech


    Deeco wrote: »
    I have the same issue with Sky Broadband, when connected to juniper vpn internet and vpn is useless. I have confirmed no issue with my work network guys.

    I also tested with tethering from my Mobile and all is good.

    Rang sky and support told me that my network guys could be blocking based on sky's particular settings.

    seems a little far fetched as this was working for a while with no issues ..

    Have heard of a couple of people in my company with the same issue. Not sure if they ever resolved it or got to the bottom of it.

    https://www.buymeacoffee.com/dopetech.ie



  • #5
    Deeco
    Registered Users Posts: 54 ✭✭Deeco


    "Update"

    Working ok now, looks to be Wireless signal related, as I moved to another area in the house.

    Will verify again tomorrow :eek::eek:


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